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Logged out of app, can't login without internet connection

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  • Bikerlouundefined Offline
    Bikerlouundefined Offline
    Bikerlou
    wrote on last edited by Bikerlou
    #1

    I have downloaded routes that I want to access on my android phone when offline, but I am repeatedly logged off and then unable to log back in again when I do not have access to wifi or data connection. This means that the app is useless to me in this circumstance.
    There doesn't seem to be any option to remember me, and I don't know when or why it 'forgets' me - it doesn't happen every time I try.
    I note that this issue was raised last year, but does not appear to have been resolved.
    Is there any way round it?

    Cookie On Tourundefined Con Hennekensundefined 2 Replies Last reply
    1
    • Bikerlouundefined Bikerlou

      I have downloaded routes that I want to access on my android phone when offline, but I am repeatedly logged off and then unable to log back in again when I do not have access to wifi or data connection. This means that the app is useless to me in this circumstance.
      There doesn't seem to be any option to remember me, and I don't know when or why it 'forgets' me - it doesn't happen every time I try.
      I note that this issue was raised last year, but does not appear to have been resolved.
      Is there any way round it?

      Cookie On Tourundefined Offline
      Cookie On Tourundefined Offline
      Cookie On Tour
      wrote on last edited by
      #2

      @Bikerlou I have experienced this with the iOS App too. I do support your request!

      Mit freundlichen Gruessen / Met vriendelijke groet / Best regards

      Joerg
      (Cookie-On-Tour.de)

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      • Nick Carthewundefined Nick Carthew moved this topic from [Web] Problems, Bugs and other Issues on
      • Bikerlouundefined Bikerlou

        I have downloaded routes that I want to access on my android phone when offline, but I am repeatedly logged off and then unable to log back in again when I do not have access to wifi or data connection. This means that the app is useless to me in this circumstance.
        There doesn't seem to be any option to remember me, and I don't know when or why it 'forgets' me - it doesn't happen every time I try.
        I note that this issue was raised last year, but does not appear to have been resolved.
        Is there any way round it?

        Con Hennekensundefined Offline
        Con Hennekensundefined Offline
        Con Hennekens
        wrote on last edited by
        #3

        @Bikerlou, I virtually never need to log in again. I remember once when it was necessary because of an update, but usually even that is no problem. Maybe it is best to open a support ticket for this: https://www.myrouteapp.com/support

        I am not affiliated with MyRoute-App. The help I am offering is entirely voluntary.
        I am just an enthusiastic user, and hope you will be one too!

        Most motorcycle problems are caused by the nut that connects the handlebar to the saddle.

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        • Nick Carthewundefined Online
          Nick Carthewundefined Online
          Nick Carthew
          RouteXperts Instructor
          wrote on last edited by
          #4

          I’m the same as @Con-Hennekens and never need to login each time I open the app. Do you use a third party like Google or Facebook for your login credentials or do you use email and password?

          4ca52e0e-c1dc-454a-bfe1-52c520609f6f-image.png

          Always willing to help if I can.
          Triumph Tiger 1200 XRT called Tina.
          MRA Navigation Next and SilverFox B8J bar buttons.
          Quadlock wireless mount for IPhone 11.
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          TomTom Rider 500. (In the cupboard now)

          Bikerlouundefined 1 Reply Last reply
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          • Nick Carthewundefined Nick Carthew

            I’m the same as @Con-Hennekens and never need to login each time I open the app. Do you use a third party like Google or Facebook for your login credentials or do you use email and password?

            4ca52e0e-c1dc-454a-bfe1-52c520609f6f-image.png

            Bikerlouundefined Offline
            Bikerlouundefined Offline
            Bikerlou
            wrote on last edited by
            #5

            @Nick-Carthew I use email and password to log in

            Marinus van Deudekomundefined 1 Reply Last reply
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            • Bikerlouundefined Bikerlou

              @Nick-Carthew I use email and password to log in

              Marinus van Deudekomundefined Offline
              Marinus van Deudekomundefined Offline
              Marinus van Deudekom
              RouteXperts
              wrote on last edited by
              #6

              @Bikerlou there's a box that you can check when logging in dit the app will remember your username and password

              Honda Goldwing GL1500,
              Honda Silverwing GL 650
              DMD2 T865X 8 inch Android tablet using MRA next for navigation
              Garmin XT (almost in the cupboard)
              Samsung S20FE mounted on a Quadlock and using Android Auto in my car

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              • richtea999undefined Offline
                richtea999undefined Offline
                richtea999
                wrote on last edited by richtea999
                #7

                @Bikerlou said in Logged out of app, can't login without internet connection:

                There doesn't seem to be any option to remember me, and I don't know when or why it 'forgets' me - it doesn't happen every time I try.

                One aspect that might help the developers resolve it is whether it happens randomly, or whether it only happens after a long time offline, i.e. maybe the user/password are cached for a cetain time, and then it requires a connection to refresh.

                I use email to log in, and it always remembers me.
                There is no 'remember me' option that I can see on Android or iOS - it does it automatically, which is what you would expect from an app running on a personal device.

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                • Bikerlouundefined Offline
                  Bikerlouundefined Offline
                  Bikerlou
                  wrote on last edited by
                  #8

                  No resolution to this problem. I wouldn't be able to rely on MRA as my method of navigation as I can never rely on being able to log in to the app when I don't have internet access - fortunately I upload my routes to my Garmin Nuvo which I can be sure to connect to. I don't know how to resolve this issue with MRA. Disappointing.

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