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telephone + tablet

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  • Giuseppe Marinoundefined Giuseppe Marino

    hello, I have the navigation application installed on my mobile phone and I can't install it on my tablet because it doesn't accept the numeric password I entered on the phone. How can I also have the application on my tablet that I use in the car?

    Nick Carthewundefined Offline
    Nick Carthewundefined Offline
    Nick Carthew
    RouteXpert
    wrote on last edited by Nick Carthew
    #2

    @Giuseppe-Marino-0 said in telephone + tablet:

    hello, I have the navigation application installed on my mobile phone and I can't install it on my tablet because it doesn't accept the numeric password I entered on the phone. How can I also have the application on my tablet that I use in the car?

    You say that you can’t install the navigation app on your tablet, so is the problem related to your Google Play Store account or Apple App Store account ?

    Always willing to help if I can.
    Triumph Tiger 1200 XRT called Tina.
    MRA Navigation Next and SilverFox B8J bar buttons.
    Quadlock wireless mount for IPhone 11.
    Cardo Scala Packtalk Bold.
    TomTom Rider 500. (In the cupboard now)

    Giuseppe Marinoundefined 1 Reply Last reply
    0
    • Nick Carthewundefined Nick Carthew

      @Giuseppe-Marino-0 said in telephone + tablet:

      hello, I have the navigation application installed on my mobile phone and I can't install it on my tablet because it doesn't accept the numeric password I entered on the phone. How can I also have the application on my tablet that I use in the car?

      You say that you can’t install the navigation app on your tablet, so is the problem related to your Google Play Store account or Apple App Store account ?

      Giuseppe Marinoundefined Offline
      Giuseppe Marinoundefined Offline
      Giuseppe Marino
      wrote on last edited by
      #3

      @Nick-Carthew problem is with password. I write the same password that i've on my phone but on tablet say that password is wrong

      Hans van de Ven MR.MRAundefined 1 Reply Last reply
      0
      • Giuseppe Marinoundefined Giuseppe Marino

        @Nick-Carthew problem is with password. I write the same password that i've on my phone but on tablet say that password is wrong

        Hans van de Ven MR.MRAundefined Offline
        Hans van de Ven MR.MRAundefined Offline
        Hans van de Ven MR.MRA
        RouteXpert
        wrote on last edited by
        #4

        @Giuseppe-Marino-0

        Do you also use the same email address?
        You enter this, not copy and paste

        Garmin Zumo XT2/XT/BMW Connected Ride Navigator/MyRouteapp (The App)
        Een dag niet gelachen is een dag niet geleefd / Een route is net zo goed als deze uitgezet is.

        Giuseppe Marinoundefined 1 Reply Last reply
        0
        • Hans van de Ven MR.MRAundefined Hans van de Ven MR.MRA

          @Giuseppe-Marino-0

          Do you also use the same email address?
          You enter this, not copy and paste

          Giuseppe Marinoundefined Offline
          Giuseppe Marinoundefined Offline
          Giuseppe Marino
          wrote on last edited by Giuseppe Marino
          #5

          @Hans-van-de-Ven-MRA-Master yes not copy, write, problem is with password. I think that is possible register only 1 . It's not possible use on 2 devices but i use my phone on motorbike and tablet in car. Android on every devices

          Hans van de Ven MR.MRAundefined 1 Reply Last reply
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          • Jose Pinheiro 0undefined Offline
            Jose Pinheiro 0undefined Offline
            Jose Pinheiro 0
            wrote on last edited by Jose Pinheiro 0
            #6

            I really don't know if the user validation is the same for IOS and Android. Are you using IOS or Android on both devices?

            Or you have a IOS phone logged in MRA with apple account and in tablet with Google play account... could be that?

            "So many roads, so little time"

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            • Giuseppe Marinoundefined Giuseppe Marino

              @Hans-van-de-Ven-MRA-Master yes not copy, write, problem is with password. I think that is possible register only 1 . It's not possible use on 2 devices but i use my phone on motorbike and tablet in car. Android on every devices

              Hans van de Ven MR.MRAundefined Offline
              Hans van de Ven MR.MRAundefined Offline
              Hans van de Ven MR.MRA
              RouteXpert
              wrote on last edited by
              #7

              @Giuseppe-Marino-0
              Maybe it's your password that the tablet doesn't accept. And if you change your password on the website, because I also have the app on 2 different phones

              Garmin Zumo XT2/XT/BMW Connected Ride Navigator/MyRouteapp (The App)
              Een dag niet gelachen is een dag niet geleefd / Een route is net zo goed als deze uitgezet is.

              Giuseppe Marinoundefined 1 Reply Last reply
              0
              • Hans van de Ven MR.MRAundefined Hans van de Ven MR.MRA

                @Giuseppe-Marino-0
                Maybe it's your password that the tablet doesn't accept. And if you change your password on the website, because I also have the app on 2 different phones

                Giuseppe Marinoundefined Offline
                Giuseppe Marinoundefined Offline
                Giuseppe Marino
                wrote on last edited by
                #8

                @Hans-van-de-Ven-MRA-Master at the time of registration which I did a few days ago when I bought the subscription, for the phone app I was instructed to enter a number and so I did and it works. Then I changed the password from the website. Now that I'm also installing the app on my tablet, it won't accept my numeric password or the new one I changed. On the web and on the phone everything works perfectly

                Hans van de Ven MR.MRAundefined 1 Reply Last reply
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                • Giuseppe Marinoundefined Giuseppe Marino

                  @Hans-van-de-Ven-MRA-Master at the time of registration which I did a few days ago when I bought the subscription, for the phone app I was instructed to enter a number and so I did and it works. Then I changed the password from the website. Now that I'm also installing the app on my tablet, it won't accept my numeric password or the new one I changed. On the web and on the phone everything works perfectly

                  Hans van de Ven MR.MRAundefined Offline
                  Hans van de Ven MR.MRAundefined Offline
                  Hans van de Ven MR.MRA
                  RouteXpert
                  wrote on last edited by
                  #9

                  @Giuseppe-Marino-0
                  If you choose forgot password? on your tablet, and then create a new password on your tablet

                  Garmin Zumo XT2/XT/BMW Connected Ride Navigator/MyRouteapp (The App)
                  Een dag niet gelachen is een dag niet geleefd / Een route is net zo goed als deze uitgezet is.

                  Giuseppe Marinoundefined 1 Reply Last reply
                  0
                  • Hans van de Ven MR.MRAundefined Hans van de Ven MR.MRA

                    @Giuseppe-Marino-0
                    If you choose forgot password? on your tablet, and then create a new password on your tablet

                    Giuseppe Marinoundefined Offline
                    Giuseppe Marinoundefined Offline
                    Giuseppe Marino
                    wrote on last edited by Giuseppe Marino
                    #10

                    @Hans-van-de-Ven-MRA-Master now try. Now work! I've re change the password from web and now work on web, telephone and tablet. Very thanks! Ragards

                    Hans van de Ven MR.MRAundefined 1 Reply Last reply
                    0
                    • Giuseppe Marinoundefined Giuseppe Marino

                      @Hans-van-de-Ven-MRA-Master now try. Now work! I've re change the password from web and now work on web, telephone and tablet. Very thanks! Ragards

                      Hans van de Ven MR.MRAundefined Offline
                      Hans van de Ven MR.MRAundefined Offline
                      Hans van de Ven MR.MRA
                      RouteXpert
                      wrote on last edited by
                      #11

                      @Giuseppe-Marino-0

                      Good to here it works now👍

                      Garmin Zumo XT2/XT/BMW Connected Ride Navigator/MyRouteapp (The App)
                      Een dag niet gelachen is een dag niet geleefd / Een route is net zo goed als deze uitgezet is.

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