telephone + tablet

[Giuseppe Marino]

hello, I have the navigation application installed on my mobile phone and I can't install it on my tablet because it doesn't accept the numeric password I entered on the phone. How can I also have the application on my tablet that I use in the car?

[Nick Carthew]

@Giuseppe-Marino-0 said in telephone + tablet:

hello, I have the navigation application installed on my mobile phone and I can't install it on my tablet because it doesn't accept the numeric password I entered on the phone. How can I also have the application on my tablet that I use in the car?

You say that you can’t install the navigation app on your tablet, so is the problem related to your Google Play Store account or Apple App Store account ?

[Giuseppe Marino]

@Nick-Carthew problem is with password. I write the same password that i've on my phone but on tablet say that password is wrong

[Hans van de Ven MR.MRA]

@Giuseppe-Marino-0

Do you also use the same email address?
You enter this, not copy and paste

[Giuseppe Marino]

@Hans-van-de-Ven-MRA-Master yes not copy, write, problem is with password. I think that is possible register only 1 . It's not possible use on 2 devices but i use my phone on motorbike and tablet in car. Android on every devices

[Jose Pinheiro 0]

I really don't know if the user validation is the same for IOS and Android. Are you using IOS or Android on both devices?

Or you have a IOS phone logged in MRA with apple account and in tablet with Google play account... could be that?

[Hans van de Ven MR.MRA]

@Giuseppe-Marino-0
Maybe it's your password that the tablet doesn't accept. And if you change your password on the website, because I also have the app on 2 different phones

[Giuseppe Marino]

@Hans-van-de-Ven-MRA-Master at the time of registration which I did a few days ago when I bought the subscription, for the phone app I was instructed to enter a number and so I did and it works. Then I changed the password from the website. Now that I'm also installing the app on my tablet, it won't accept my numeric password or the new one I changed. On the web and on the phone everything works perfectly

[Hans van de Ven MR.MRA]

@Giuseppe-Marino-0
If you choose forgot password? on your tablet, and then create a new password on your tablet

[Giuseppe Marino]

@Hans-van-de-Ven-MRA-Master now try. Now work! I've re change the password from web and now work on web, telephone and tablet. Very thanks! Ragards

[Hans van de Ven MR.MRA]

@Giuseppe-Marino-0

Good to here it works now