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Routeplanner in mobile... Knows not your location?

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  • Tim  Thompson
    Tim Thompson last edited by 2 Sept 2022, 14:58

    It seems that Routeplanner in mobile (Android) doesn't know your location. You open it up an tell it to create a new route, and it centers you in the ocean somewhere (in this case off the coast of Africa). The tools on the left seem to have a button that might appear to take you to your current location...

    Screenshot_20220902-101447-arrow.png

    ... but the button seems to do nothing.

    Might be handy to be able to create a route with a starting point at your current location. Sure you can tell it to find an address. But, if you are out and about you may not know what that is.

    Have I missed something?

    Steve Lynch 1 Reply Last reply 2 Sept 2022, 15:45 Reply Quote 0
    • Steve Lynch
      Steve Lynch @Tim Thompson last edited by 2 Sept 2022, 15:45

      @Tim-Thompson

      I think that somehow MyRoute-app doesn't have permissions to see your location.
      It works fine for me on Android

      You don’t stop riding when you get old, you get old when you stop riding.

      Tim  Thompson 1 Reply Last reply 2 Sept 2022, 16:12 Reply Quote 0
      • Tim  Thompson
        Tim Thompson @Steve Lynch last edited by 2 Sept 2022, 16:12

        @Steve-Lynch said in Routeplanner in mobile... Knows not your location?:

        @Tim-Thompson

        I think that somehow MyRoute-app doesn't have permissions to see your location.
        It works fine for me on Android

        Yes. It works if you load MRA Routeplanner from a browser. The browser has location permissions. However, opening Route Lab/Routes from within MRA Mobile, you end up finding yourself in the ocean off the west coast of Africa. MRA Mobile itself has location permissions and when you open it, you are shown your location. I don't know what browser (internal?) is being spawned when you go in Route Lob/Routes from within MRA Mobile, nor do I see how to give it permissions.

        What am I missing?

        Steve Lynch 1 Reply Last reply 2 Sept 2022, 16:54 Reply Quote 0
        • Steve Lynch
          Steve Lynch @Tim Thompson last edited by 2 Sept 2022, 16:54

          @Tim-Thompson

          MyRoute-App Mobile location permissions are shown below.
          Screenshot_20220902-175107.jpg

          You don’t stop riding when you get old, you get old when you stop riding.

          Tim  Thompson 1 Reply Last reply 2 Sept 2022, 17:14 Reply Quote 0
          • Tim  Thompson
            Tim Thompson @Steve Lynch last edited by 2 Sept 2022, 17:14

            @Steve-Lynch said in Routeplanner in mobile... Knows not your location?:

            @Tim-Thompson

            MyRoute-App Mobile location permissions are shown below.
            Screenshot_20220902-175107.jpg

            Yes. I'm aware. This is what I see when I go into them...

            f301cb9c-9e27-4d90-85be-a36f7c4d92a6-image.png

            ec0957fb-a459-4564-96d5-588913e94aed-image.png

            Both MRA Mobile and Navigation have permissions. So do the browsers. The browsers can only be set to "Allow only while using the app". Navigation is set to "Allow all the time". I've tried MRA Mobile set to both "Allow only while using the app" and "Allow all the time". Made no difference.

            1 Reply Last reply Reply Quote 0
            • Corjan Meijerink
              Corjan Meijerink administrator last edited by 2 Sept 2022, 22:47

              @Tim-Thompson I’ll check what’s up here next week. Don’t know if it’s a bug, missing feature or a permission problem on your phone.

              1 Reply Last reply Reply Quote 0
              • Corjan Meijerink
                Corjan Meijerink administrator last edited by 8 Sept 2022, 14:27

                I investigated the issue today. If you have permanently denied your location permissions, that's that. You indicated that is not the case so I continued the search.

                There indeed was a minor issue for some Android devices that would cause this issue. I think the issue is fixed now and have included this in the update for next week (3.2.1) about you will hear more later.

                @Steve-Lynch Indicated he had no issues on his Android device but you did so that already makes this issue somewhat more complicated. It is not consistent across all Android devices. @Tim-Thompson Please let me know if the update next week resolved your problem.

                Tim  Thompson 1 Reply Last reply 8 Sept 2022, 14:35 Reply Quote 0
                • Tim  Thompson
                  Tim Thompson @Corjan Meijerink last edited by 8 Sept 2022, 14:35

                  @Corjan-Meijerink said in Routeplanner in mobile... Knows not your location?:

                  I investigated the issue today. If you have permanently denied your location permissions, that's that. You indicated that is not the case so I continued the search.

                  There indeed was a minor issue for some Android devices that would cause this issue. I think the issue is fixed now and have included this in the update for next week (3.2.1) about you will hear more later.

                  @Steve-Lynch Indicated he had no issues on his Android device but you did so that already makes this issue somewhat more complicated. It is not consistent across all Android devices. @Tim-Thompson Please let me know if the update next week resolved your problem.

                  Will do. Thanks.

                  Corjan Meijerink 1 Reply Last reply 15 Sept 2022, 09:08 Reply Quote 0
                  • Corjan Meijerink
                    Corjan Meijerink administrator @Tim Thompson last edited by 15 Sept 2022, 09:08

                    @Tim-Thompson Check this out! https://forum.myrouteapp.com/topic/2575/new-mra-mobile-update-3-2-1

                    The update released today addressed this issue too

                    Tim  Thompson 1 Reply Last reply 15 Sept 2022, 13:15 Reply Quote 1
                    • Tim  Thompson
                      Tim Thompson @Corjan Meijerink last edited by 15 Sept 2022, 13:15

                      @Corjan-Meijerink said in Routeplanner in mobile... Knows not your location?:

                      @Tim-Thompson Check this out! https://forum.myrouteapp.com/topic/2575/new-mra-mobile-update-3-2-1

                      The update released today addressed this issue too

                      I tried it out this morning. Problem appears to be solved. Thanks.

                      Corjan Meijerink 1 Reply Last reply 15 Sept 2022, 13:44 Reply Quote 0
                      • Corjan Meijerink
                        Corjan Meijerink administrator @Tim Thompson last edited by 15 Sept 2022, 13:44

                        @Tim-Thompson Excellent 🙂

                        1 Reply Last reply Reply Quote 0
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