CarPlay says that I need a subscription

[Martin Garand]

Hello
Using MyRoute on my iPhone on a Chigee Aoi-6, I sometimes get a message saying that I need a subscription to use CarPlay

But I have a subscription and I don’t have always that message

I need to restart everything a few times to finally get it to work

What ca be the problem?

[Hubert Thoring]

Maybe delete the app and reinstall it, ..

[Martin Garand]

@Hubert-Thoring said:

Maybe delete the app and reinstall it, ..

Already tried it and still the same issue

Sometimes it works ok at first try and other times I need to restart it many times

And that, on the same Day after a Quick stop. It was working and after it does not want to

[Albert van den Elsen]

Hello @martin-garand.
You can try this.

The issue is caused by intermittent CarPlay handshake failures between iOS, MyRoute-app, and the Chigee Aoi‑6. When the handshake is incomplete, MyRoute-app cannot verify your Premium subscription fast enough and temporarily falls back to “no subscription”.

Open MyRoute-app on your iPhone first, wait 3–5 seconds until the map loads, then connect to the Chigee Aoi‑6.

This ensures:
Subscription is verified
App is fully awake
CarPlay receives the correct authorization
Most riders report this eliminates the issue entirely.

[Martin Garand]

@Albert-van-den-Elsen said:

Hello @martin-garand.
You can try this.

The issue is caused by intermittent CarPlay handshake failures between iOS, MyRoute-app, and the Chigee Aoi‑6. When the handshake is incomplete, MyRoute-app cannot verify your Premium subscription fast enough and temporarily falls back to “no subscription”.

Open MyRoute-app on your iPhone first, wait 3–5 seconds until the map loads, then connect to the Chigee Aoi‑6.

This ensures:
Subscription is verified
App is fully awake
CarPlay receives the correct authorization
Most riders report this eliminates the issue entirely.

Hello,

I tried your suggestion but it is not always validating the subscription correctly.

So i'm still having problem using it with Carplay

[Martin Garand]

Here is a new update on that problem.
Yesterday, i had that same problem again.

I then closed the app on my iPhone and start it directly on the Chigee. From there, i was able to start last route and it displayed instantly.

Any idea about a real solution ?

Thanks