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  4. Navigation stopped working during Tour

Navigation stopped working during Tour

Scheduled Pinned Locked Moved [App] Problems, Bugs and other Issues
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  • guenniguenzelsenundefined Offline
    guenniguenzelsenundefined Offline
    guenniguenzelsen
    wrote on last edited by
    #13

    My (new) phone was just installed the day before...

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    0
    • Herman Veldhuizenundefined Offline
      Herman Veldhuizenundefined Offline
      Herman Veldhuizen
      wrote on last edited by
      #14

      Had the same problem yesterday. Never had it before. When I started the navigation I noticed that the app had problems to go online (message that it switched to offline mode appeared). I was on data and had just entered a wifi zone. So I expect that it is related to this.
      The problem didnt go away until I switched off both data and wifi , stopped the app, restarted wifi and the app.

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      • guenniguenzelsenundefined Offline
        guenniguenzelsenundefined Offline
        guenniguenzelsen
        wrote last edited by
        #15

        I'm coming back from my 2nd bike-tour with MRA this year.
        Same issue happened again.
        After the coffe-break MRA stopped working.
        Only a complete re-start of the smartphone brought it back to life.

        Is there any support or feedback on that topic from MRA in the meantime for us?

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        0
        • OGRIIIundefined Offline
          OGRIIIundefined Offline
          OGRIII
          wrote last edited by
          #16

          This is a problem with the app. You are not the only one suffering from this position freeze. It is particularly frustrating when leading a ride. There are work arounds but this needs fixing and fast.

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          4
          • guenniguenzelsenundefined Offline
            guenniguenzelsenundefined Offline
            guenniguenzelsen
            wrote last edited by
            #17

            Is there any reaction from thr MRA team available? Is this bug at least known/recognized?

            Actually I can not use the APP, as it stops working after every disconnect from my Android Auto Screen.
            And it stops working on the Smartphone, not only the Android Auto Screen.

            Only way to bring it back to live is a full re-start of the phone.
            But after every break, photo-stop, railway crossing.....it's simply not usable.

            I purchased the APP for a 3 digit amount of Euros this season, but cannot use it, nor receive any help.

            Maybe this community is simply not the correct platform to adress my issue?

            I'm ready to provide any Informationen, log, whatsoever to fix the bug.

            Léon Hassingundefined 1 Reply Last reply
            0
            • guenniguenzelsenundefined guenniguenzelsen

              Is there any reaction from thr MRA team available? Is this bug at least known/recognized?

              Actually I can not use the APP, as it stops working after every disconnect from my Android Auto Screen.
              And it stops working on the Smartphone, not only the Android Auto Screen.

              Only way to bring it back to live is a full re-start of the phone.
              But after every break, photo-stop, railway crossing.....it's simply not usable.

              I purchased the APP for a 3 digit amount of Euros this season, but cannot use it, nor receive any help.

              Maybe this community is simply not the correct platform to adress my issue?

              I'm ready to provide any Informationen, log, whatsoever to fix the bug.

              Léon Hassingundefined Offline
              Léon Hassingundefined Offline
              Léon Hassing
              wrote last edited by
              #18

              @guenniguenzelsen

              Quite often I had the same experience when using MRA NN on my AA device. Because of this I always have a second nav-app installed: TomTom Go or OSMAND. Lately I always stop the navigation when I have a break/stop. You do get a small window which asks if you want to cancel or proceed with the navigation. I leave that window open and before driving off I select the proceed option. Until now I didn't have the issue anymore. But I must say that I haven't done an extensive test yet.

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              • guenniguenzelsenundefined Offline
                guenniguenzelsenundefined Offline
                guenniguenzelsen
                wrote last edited by guenniguenzelsen
                #19

                Hi Léon
                Thanks for your workaround. Actually, I try to do it that way.
                But honestly, sometimes I just forget (last weekend when I had to wait at a railway-crossing for example).

                I'm looking for any response from the team now, if this issue is known and worked on, or if I can contribute anything.

                The season is starting full steam ahead and I want to use MRA. For this reason I've purchased the full lifetime for Navigation and Routeplanning.

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                • Léon Hassingundefined Offline
                  Léon Hassingundefined Offline
                  Léon Hassing
                  wrote last edited by
                  #20

                  Yeah, that's why I hope that the new app version will arrive soon, since it should also have a lot of CP/AA improvements. Last news I have is that it should be available at the end of this month.

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                  • Raul Arteagaundefined Offline
                    Raul Arteagaundefined Offline
                    Raul Arteaga
                    wrote last edited by
                    #21

                    I am having the same experience. / Estoy teniendo el mismo problema.

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                    1
                    • rofoweundefined Online
                      rofoweundefined Online
                      rofowe
                      wrote last edited by
                      #22

                      same problem here...

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