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Navigation stopped working during Tour

Scheduled Pinned Locked Moved [App] Problems, Bugs and other Issues
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  • Scottish Biker Abroadundefined Offline
    Scottish Biker Abroadundefined Offline
    Scottish Biker Abroad
    wrote last edited by
    #11

    I am having the same issues.. no correct gps position. Strange behavior like thinking I am on a side road.. changing direction and so forth.. this is only using the app and not AA ..

    Global Roads, Scottish Soul
    Exploring Europe on Two Wheels
    Riding on a tiger 800 xcx . In Europe

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    • white.mouseundefined Offline
      white.mouseundefined Offline
      white.mouse
      Valued contributor
      wrote last edited by
      #12

      I once had a similar problem. After trying many times, I finally reset my phone and . . . the problem was gone!

      met een R1250RT met TFT en BMW Connected Ride App (die dus nog steeds niet voldoet!) ;
      de Garmin Zumo XT en M.R.A. in combinatie met de Carpuride W702 (voor Android op de Motor!)

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      • guenniguenzelsenundefined Online
        guenniguenzelsenundefined Online
        guenniguenzelsen
        wrote last edited by
        #13

        My (new) phone was just installed the day before...

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        • Herman Veldhuizenundefined Online
          Herman Veldhuizenundefined Online
          Herman Veldhuizen
          wrote last edited by
          #14

          Had the same problem yesterday. Never had it before. When I started the navigation I noticed that the app had problems to go online (message that it switched to offline mode appeared). I was on data and had just entered a wifi zone. So I expect that it is related to this.
          The problem didnt go away until I switched off both data and wifi , stopped the app, restarted wifi and the app.

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          • guenniguenzelsenundefined Online
            guenniguenzelsenundefined Online
            guenniguenzelsen
            wrote last edited by
            #15

            I'm coming back from my 2nd bike-tour with MRA this year.
            Same issue happened again.
            After the coffe-break MRA stopped working.
            Only a complete re-start of the smartphone brought it back to life.

            Is there any support or feedback on that topic from MRA in the meantime for us?

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            • OGRIIIundefined Offline
              OGRIIIundefined Offline
              OGRIII
              wrote last edited by
              #16

              This is a problem with the app. You are not the only one suffering from this position freeze. It is particularly frustrating when leading a ride. There are work arounds but this needs fixing and fast.

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              • guenniguenzelsenundefined Online
                guenniguenzelsenundefined Online
                guenniguenzelsen
                wrote last edited by
                #17

                Is there any reaction from thr MRA team available? Is this bug at least known/recognized?

                Actually I can not use the APP, as it stops working after every disconnect from my Android Auto Screen.
                And it stops working on the Smartphone, not only the Android Auto Screen.

                Only way to bring it back to live is a full re-start of the phone.
                But after every break, photo-stop, railway crossing.....it's simply not usable.

                I purchased the APP for a 3 digit amount of Euros this season, but cannot use it, nor receive any help.

                Maybe this community is simply not the correct platform to adress my issue?

                I'm ready to provide any Informationen, log, whatsoever to fix the bug.

                Léon Hassingundefined 1 Reply Last reply
                0
                • guenniguenzelsenundefined guenniguenzelsen

                  Is there any reaction from thr MRA team available? Is this bug at least known/recognized?

                  Actually I can not use the APP, as it stops working after every disconnect from my Android Auto Screen.
                  And it stops working on the Smartphone, not only the Android Auto Screen.

                  Only way to bring it back to live is a full re-start of the phone.
                  But after every break, photo-stop, railway crossing.....it's simply not usable.

                  I purchased the APP for a 3 digit amount of Euros this season, but cannot use it, nor receive any help.

                  Maybe this community is simply not the correct platform to adress my issue?

                  I'm ready to provide any Informationen, log, whatsoever to fix the bug.

                  Léon Hassingundefined Offline
                  Léon Hassingundefined Offline
                  Léon Hassing
                  wrote last edited by
                  #18

                  @guenniguenzelsen

                  Quite often I had the same experience when using MRA NN on my AA device. Because of this I always have a second nav-app installed: TomTom Go or OSMAND. Lately I always stop the navigation when I have a break/stop. You do get a small window which asks if you want to cancel or proceed with the navigation. I leave that window open and before driving off I select the proceed option. Until now I didn't have the issue anymore. But I must say that I haven't done an extensive test yet.

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                  • guenniguenzelsenundefined Online
                    guenniguenzelsenundefined Online
                    guenniguenzelsen
                    wrote last edited by guenniguenzelsen
                    #19

                    Hi Léon
                    Thanks for your workaround. Actually, I try to do it that way.
                    But honestly, sometimes I just forget (last weekend when I had to wait at a railway-crossing for example).

                    I'm looking for any response from the team now, if this issue is known and worked on, or if I can contribute anything.

                    The season is starting full steam ahead and I want to use MRA. For this reason I've purchased the full lifetime for Navigation and Routeplanning.

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                    • Léon Hassingundefined Offline
                      Léon Hassingundefined Offline
                      Léon Hassing
                      wrote last edited by
                      #20

                      Yeah, that's why I hope that the new app version will arrive soon, since it should also have a lot of CP/AA improvements. Last news I have is that it should be available at the end of this month.

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