Statement about device limit
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Maybe i missed it somewhere but can i see how many devices are logged with my account?
I have a third device (use it very occassionly) with the app installed. Because of the new rule i uninstalled the app on that third device but i did not logged out first. So in theory i'm still logged in with 3 devices. But can i check that?
@M.-Schrijver said in Statement about device limit:
So in theory i'm still logged in with 3 devices. But can i check that?
You will only be able to see the two active device. If you log on to the third, you will be asked to logoff one of the two available.
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@Reinhard-Punz, you are forgetting the part of the release notes that explained that HERE is charging per device. Therefore a limit is in place, and you can contact support for extra device licences if necessary.
because of new contracts with our suppliers we also have to implement a device limit per subscription.
As we now pay per active phone we cannot (ignorantly) allow users to use our app on an unlimited amount of phones.@Con-Hennekens said in Statement about device limit:
@Reinhard-Punz, you are forgetting the part of the release notes that explained that HERE is charging per device. Therefore a limit is in place, and you can contact support for extra device licences if necessary.
because of new contracts with our suppliers we also have to implement a device limit per subscription.
As we now pay per active phone we cannot (ignorantly) allow users to use our app on an unlimited amount of phones.Thank you, I hadn't actually noticed that. It doesn't make the situation any more pleasant, but at least it's understandable.
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Hi all!
Next week we will have a quick update to improve some minor issues caused by changes regarding the device limit. So this won't be the "big" next update (5.1) but just a very minor one.
Anyway, regardless of that update we already were able to make some adjustment to the device limit logic. The following therefore does not require an app update. The change we made is that if you are blocked because of too many device, we only block your new devices. Meaning the original 2 devices you used will still be accessible. We received some feedback of users getting accidentally blocked and where they understood our rational I believe they all made a very valid point that being blocked out on all devices is a bit excessive. Hence, we've made this change
Overall we are extremely happy with the device limit feature as motorclubs / companies using one license for literally 40 people have already been blocked. This now results in them either buying the appropriate amount of licenses or simply disliking us
This is still the preferred approach over raising prices for everyone to cover the costs of those abusing a single license.We are truly sorry for any inconvenience this has caused to legitimate users who just like to use more devices.
Cheers,
Corjan@Corjan-MeijerinExactl This happened in about 2015 on SkyDemon flight planning and moving map program for the same reason users were letting multiple people log on with their details costing the company many many pounds. That was pure theft.
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@Lluis-Arasanz I didn't mean to be rude. Since I don't speak English, I'm dependent on translation programs. I'll give it a try; hopefully, it will work.
Thanks a lot for you try. I appreciate your effort.
My English is bad, I know, so I have to use also translate programs.
Regards,
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@Corjan-Meijerink said in Statement about device limit:
@Cleo your feedback was part of the decision
Dat lijkt me teveel eer. Bij mijn reizen neem ik al teveel navigatie apparatuur mee maar als er een van de drie nog getroffen kan worden door een blokkade is het heel droevig. Die derde is namelijk de enige waar ik routes nog op kan aanpassen.
Maar als jullie de mogelijkheid bieden om extra licenties af te nemen, bijvoorbeeld de huidige 2 met 3 licenties uitbreiden dan heb ik daar geen moeite mee, mag zelf op jaar basis als extra bij de lifetime edities.
Ik heb er namelijk geen enkele moeite mee dat jullie inspanning ook beloond wordt.
Ipad, Prive telefoon, zo af en toe zakelijk telefoon en een om met mijn zoon samen kunnen te rijden is net wat meer dan twee.@Cleo
2x Navigation Next om te rijden op de motor.
Daarnaast routes aanpassen via een browser FireFox, Safarie, Chrome is toch geen enkel probleem ? Op een iPad, of kleine MacBook Air, ...2x Navigation Next for riding your motorbike.
In addition, adjusting routes via a FireFox, Safari or Chrome browser is no problem at all, right? On an iPad or small MacBook Air, etc.2x Navigation Next pour rouler à moto.
De plus, modifier les itinéraires via un navigateur FireFox, Safari ou Chrome ne pose aucun problème, n'est-ce pas ? Sur un iPad, un petit MacBook Air, ...2x Navigation Next zum Motorradfahren.
Außerdem ist es doch kein Problem, Routen über einen Browser wie Firefox, Safari oder Chrome anzupassen, oder? Auf einem iPad oder einem kleinen MacBook Air ...R1300GS Adv BlackPanther BMW, Apple MacPro 7.1, Carpe Iter V4c, ervaring met TTR550, ZumoXT2, Navigator VI, iPhone 12 MAX
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@Cleo
2x Navigation Next om te rijden op de motor.
Daarnaast routes aanpassen via een browser FireFox, Safarie, Chrome is toch geen enkel probleem ? Op een iPad, of kleine MacBook Air, ...2x Navigation Next for riding your motorbike.
In addition, adjusting routes via a FireFox, Safari or Chrome browser is no problem at all, right? On an iPad or small MacBook Air, etc.2x Navigation Next pour rouler à moto.
De plus, modifier les itinéraires via un navigateur FireFox, Safari ou Chrome ne pose aucun problème, n'est-ce pas ? Sur un iPad, un petit MacBook Air, ...2x Navigation Next zum Motorradfahren.
Außerdem ist es doch kein Problem, Routen über einen Browser wie Firefox, Safari oder Chrome anzupassen, oder? Auf einem iPad oder einem kleinen MacBook Air ...@AWDC-LAO said in Statement about device limit:
@Cleo
2x Navigation Next om te rijden op de motor.
Daarnaast routes aanpassen via een browser FireFox, Safarie, Chrome is toch geen enkel probleem ? Op een iPad, of kleine MacBook Air, ...2x Navigation Next for riding your motorbike.
In addition, adjusting routes via a FireFox, Safari or Chrome browser is no problem at all, right? On an iPad or small MacBook Air, etc.2x Navigation Next pour rouler à moto.
De plus, modifier les itinéraires via un navigateur FireFox, Safari ou Chrome ne pose aucun problème, n'est-ce pas ? Sur un iPad, un petit MacBook Air, ...2x Navigation Next zum Motorradfahren.
Außerdem ist es doch kein Problem, Routen über einen Browser wie Firefox, Safari oder Chrome anzupassen, oder? Auf einem iPad oder einem kleinen MacBook Air ...You can work around a lot everybody has diverencend wishes. If i can get extra licenses and want to pay for it is a nice bussinesscase for the Next app and get more freedom the easy way. More licenses is nothing new in the bussines. But let Myrouteapp cook some nice features and we will see what the feature bring.
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I have 2x GOLD and 2x NN
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Hi all!
Next week we will have a quick update to improve some minor issues caused by changes regarding the device limit. So this won't be the "big" next update (5.1) but just a very minor one.
Anyway, regardless of that update we already were able to make some adjustment to the device limit logic. The following therefore does not require an app update. The change we made is that if you are blocked because of too many device, we only block your new devices. Meaning the original 2 devices you used will still be accessible. We received some feedback of users getting accidentally blocked and where they understood our rational I believe they all made a very valid point that being blocked out on all devices is a bit excessive. Hence, we've made this change
Overall we are extremely happy with the device limit feature as motorclubs / companies using one license for literally 40 people have already been blocked. This now results in them either buying the appropriate amount of licenses or simply disliking us
This is still the preferred approach over raising prices for everyone to cover the costs of those abusing a single license.We are truly sorry for any inconvenience this has caused to legitimate users who just like to use more devices.
Cheers,
Corjan@Corjan-Meijerink said in Statement about device limit:
as motorclubs / companies using one license for literally 40 people
that is one serious level of taking the piss so can fully understand why something had to be done
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I had the same problem. Mostly on weekends away with my wife, I use three (sometimes four) devices.
Other (big tech) companies use the same principle, and I understand why MRA made this decision — especially because of the ***** who used more than 40 devices on one account. I really don’t understand that kind of behavior.
For me, it’s not about the money. I don’t mind paying for a product like MRA. I use it a lot, and especially with the NN, I use it even more than before. For me, it’s more about the user experience. I don’t want to create multiple accounts.
So I think I did the best thing you can do in this case: create a support ticket. Explain your situation, and maybe they have a solution.
And they gave me a very good solution!
Triumph Tiger 800 Xrt 2020
Yamaha tracer 700 (wifes bike)
Using MRA next on Samsung A35 & OnePlus & DooGee T20 mini tabletDrove a Yamaha TDM850 1998
Used TomTom 6000 & Garmin devices with MRA -
I had the same problem. Mostly on weekends away with my wife, I use three (sometimes four) devices.
Other (big tech) companies use the same principle, and I understand why MRA made this decision — especially because of the ***** who used more than 40 devices on one account. I really don’t understand that kind of behavior.
For me, it’s not about the money. I don’t mind paying for a product like MRA. I use it a lot, and especially with the NN, I use it even more than before. For me, it’s more about the user experience. I don’t want to create multiple accounts.
So I think I did the best thing you can do in this case: create a support ticket. Explain your situation, and maybe they have a solution.
And they gave me a very good solution!
@Ralph-Janssen said in Statement about device limit:
And they gave me a very good solution!
Same here...I wrote an E-Mail to the support.
Got an offer which I confirmed.
Can now use 4 Devices...I am super happy. -
Same here - purchased an additional licence at a very fair price point.
My device limit is set to 4, all good, thanks to Corjan and Lisanne! -
Happy to help
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@AWDC-LAO said in Statement about device limit:
@Cleo
2x Navigation Next om te rijden op de motor.
Daarnaast routes aanpassen via een browser FireFox, Safarie, Chrome is toch geen enkel probleem ? Op een iPad, of kleine MacBook Air, ...2x Navigation Next for riding your motorbike.
In addition, adjusting routes via a FireFox, Safari or Chrome browser is no problem at all, right? On an iPad or small MacBook Air, etc.2x Navigation Next pour rouler à moto.
De plus, modifier les itinéraires via un navigateur FireFox, Safari ou Chrome ne pose aucun problème, n'est-ce pas ? Sur un iPad, un petit MacBook Air, ...2x Navigation Next zum Motorradfahren.
Außerdem ist es doch kein Problem, Routen über einen Browser wie Firefox, Safari oder Chrome anzupassen, oder? Auf einem iPad oder einem kleinen MacBook Air ...You can work around a lot everybody has diverencend wishes. If i can get extra licenses and want to pay for it is a nice bussinesscase for the Next app and get more freedom the easy way. More licenses is nothing new in the bussines. But let Myrouteapp cook some nice features and we will see what the feature bring.
@Cleo it's an investment the more they can spend money for this beautiful software, the more we can take advantage for nice adventures on the motorcycle in the scenic landscapes !
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Look likes i there is a possible to get more licenses i will send an e-mail to support
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Look likes i there is a possible to get more licenses i will send an e-mail to support
@Cleo Yep...just ask for an additional account and you'll get an offer from the Developer.
BMW R 1250 GS
MRA Navigation & SilverFox C1 Controller
BMW Connected Ride Cradle
Wunderlich USB Ladebox mit Quadlock
Pixel 9 "online"
SPC Universal mount
Motorola Edge 40 "offline"
Sena SLR 3
Sena 50 R -
@Cleo Yep...just ask for an additional account and you'll get an offer from the Developer.
@Peter-Zehentreiter said in Statement about device limit:
@Cleo Yep...just ask for an additional account and you'll get an offer from the Developer.
Additional account!! Explain this to me. Not in 1 account more licenses?
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@Peter-Zehentreiter said in Statement about device limit:
@Cleo Yep...just ask for an additional account and you'll get an offer from the Developer.
Additional account!! Explain this to me. Not in 1 account more licenses?
@Cleo More devices in your existing account should be possible as well.
Just send an e-mail to support and ask what you want
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@Peter-Zehentreiter said in Statement about device limit:
@Cleo Yep...just ask for an additional account and you'll get an offer from the Developer.
Additional account!! Explain this to me. Not in 1 account more licenses?
Yes. You can purchase an additional licence to increase the device limit in your existing account. Just raise a support ticket, and Lisanne will reach out.
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Hello,
I also find the decision understandable and have no problem with it in principle.
However, I have a question about it. My wife and I use the app on two ruggedized mobile phones that are always with our bikes. On our tours, I also take an iPad with me, on which I check, change, etc., the route for the next day in the evening. I have the app installed on my iPhone to check routes when I'm out without my bike and iPad.
Does the two-device limit mean that I have to log out of at least one GPS device after the tour in order to use the iPad?
Does the limit only apply if you're logged in on more than two devices simultaneously? Then I just need to make sure I'm logged out of my iPhone and iPad before I start using my two GPS devices at the beginning of the season.
Sorry for the question, but I couldn't quite figure it out from the comments. And if the English isn't perfect, I'm using Google Translate.
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Hello,
I also find the decision understandable and have no problem with it in principle.
However, I have a question about it. My wife and I use the app on two ruggedized mobile phones that are always with our bikes. On our tours, I also take an iPad with me, on which I check, change, etc., the route for the next day in the evening. I have the app installed on my iPhone to check routes when I'm out without my bike and iPad.
Does the two-device limit mean that I have to log out of at least one GPS device after the tour in order to use the iPad?
Does the limit only apply if you're logged in on more than two devices simultaneously? Then I just need to make sure I'm logged out of my iPhone and iPad before I start using my two GPS devices at the beginning of the season.
Sorry for the question, but I couldn't quite figure it out from the comments. And if the English isn't perfect, I'm using Google Translate.
@Christian-S. said in Statement about device limit:
Does the two-device limit mean that I have to log out of at least one GPS device after the tour in order to use the iPad?
The nice thing about this change in the terms and conditions is that you don’t have to log out. By that, I mean you don’t have to re-enter your username and password afterward. You only need to click the red “exit” icon behind one of your other devices, and you can start using the iPad right away. And if you check your routes on the iPad via the website, you won’t notice any issues at all, since this rule only applies to using the MyRoute-app itself. Anything you do via the website or on a device like CarPlay or Android Auto doesn’t count toward the device limit.
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