Statement about device limit

[Ralph Janssen]

I had the same problem. Mostly on weekends away with my wife, I use three (sometimes four) devices.

Other (big tech) companies use the same principle, and I understand why MRA made this decision — especially because of the ***** who used more than 40 devices on one account. I really don’t understand that kind of behavior.

For me, it’s not about the money. I don’t mind paying for a product like MRA. I use it a lot, and especially with the NN, I use it even more than before. For me, it’s more about the user experience. I don’t want to create multiple accounts.

So I think I did the best thing you can do in this case: create a support ticket. Explain your situation, and maybe they have a solution.

And they gave me a very good solution!

[Peter Zehentreiter]

@Ralph-Janssen said in Statement about device limit:

And they gave me a very good solution!

Same here...I wrote an E-Mail to the support.
Got an offer which I confirmed.
Can now use 4 Devices...I am super happy.

[martin-phogel.de]

Same here - purchased an additional licence at a very fair price point.
My device limit is set to 4, all good, thanks to Corjan and Lisanne!

[Corjan Meijerink]

Happy to help

[AWDC LAO]

@Cleo it's an investment the more they can spend money for this beautiful software, the more we can take advantage for nice adventures on the motorcycle in the scenic landscapes !

[Cleo]

Look likes i there is a possible to get more licenses i will send an e-mail to support

[Peter Zehentreiter]

@Cleo Yep...just ask for an additional account and you'll get an offer from the Developer.

[Cleo]

@Peter-Zehentreiter said in Statement about device limit:

@Cleo Yep...just ask for an additional account and you'll get an offer from the Developer.

Additional account!! Explain this to me. Not in 1 account more licenses?

[Peter Zehentreiter]

@Cleo More devices in your existing account should be possible as well.

Just send an e-mail to support and ask what you want

[martin-phogel.de]

@Cleo

Yes. You can purchase an additional licence to increase the device limit in your existing account. Just raise a support ticket, and Lisanne will reach out.

[Christian S.]

Hello,

I also find the decision understandable and have no problem with it in principle.

However, I have a question about it. My wife and I use the app on two ruggedized mobile phones that are always with our bikes. On our tours, I also take an iPad with me, on which I check, change, etc., the route for the next day in the evening. I have the app installed on my iPhone to check routes when I'm out without my bike and iPad.

Does the two-device limit mean that I have to log out of at least one GPS device after the tour in order to use the iPad?

Does the limit only apply if you're logged in on more than two devices simultaneously? Then I just need to make sure I'm logged out of my iPhone and iPad before I start using my two GPS devices at the beginning of the season.

Sorry for the question, but I couldn't quite figure it out from the comments. And if the English isn't perfect, I'm using Google Translate.

[Rob Verhoeff]

@Christian-S. said in Statement about device limit:

Does the two-device limit mean that I have to log out of at least one GPS device after the tour in order to use the iPad?

The nice thing about this change in the terms and conditions is that you don’t have to log out. By that, I mean you don’t have to re-enter your username and password afterward. You only need to click the red “exit” icon behind one of your other devices, and you can start using the iPad right away. And if you check your routes on the iPad via the website, you won’t notice any issues at all, since this rule only applies to using the MyRoute-app itself. Anything you do via the website or on a device like CarPlay or Android Auto doesn’t count toward the device limit.

[Cleo]

Thanks all, after contacting support i got a solution were i can work with.

[Léon Hassing]

@Corjan-Meijerink said:

@CD130 The block can only be removed by system admins and is only triggered using your device limit + 2 different devices (so 4 in default scenario) within the same month.

I have a question about the "same month". When will a device be removed from the list? On the moment that the specific device is not used anymore for 1 month? Or will the number of devices be reset on a specific date (e.g. 1st day of the month) for the devices not used in that month? In the latter case it can take upto 2 months minus 1 day before a device is removed.

[Jomar59]

Also ich habe die Gold und Next Version ohne Gerätelimit gekauft, da dies nun einseitig geändert wurde, ich aber immer mehr Geräte benötige, Planung am Tablet, 2 Handys (Privat und Firma) meine Freundin auch gerne damit fährt, würde ich die 5 benötigen, naja wenn sich das nicht ändert, werde ich die App verkaufen und mir etwas anders kaufen.

[Hubert Thoring]

@jomar59 :
Du schreibst bitte mal den Service an über ein Ticket und erklärt was Du genau möchtest. Dann gibt es eine Angepasste Lösung bestimmt für Euch. VG