Update 5.0.3 - Device management

[Rob Verhoeff]

@richard-3v said in Update 5.0.3 - Device management:

but it seems strange to me that you are able to change the rules for people who already have "lifetime" subscriptions taken out on the previous terms.

The change in the terms and conditions has absolutely no impact on your lifetime subscription. The only adjustment is a limitation on the number of devices you are allowed to use. The card provider has changed it’s terms and no longer accepts an unlimited number of devices per subscription.

[richard 3v]

@Rob-Verhoeff
I think that you are missing the point of my post!!
As said, this will not affect me in any way, it was purely a point of principal (as stated above).
Anyhow, I will post no more on this subject as it seems to be going around in circles.

[Adrian Avram]

@Corjan-Meijerink said in Update 5.0.3 - Device management:

3 is with the required unlisting of another device (very smooth experience)

Nothing smooth about this !!!
Lets see how long will it take before I can use this app again, because right now, it seems I have no devices registered to my account, and app is blocked ... Great job...

[richtea999]

It might be useful for the Device Limit screen to list the devices - just in case the user has forgotten one.

[Corjan Meijerink]

@Adrian-Avram the block is caused by the forth, not the third
When opening on a third device it is smooth.

[Cleo]

Blocking an account if it use to many devices is a choice made by the developers, it's not needed at all. There are a lot beter ways to force a max of 2 or 3 devices or give a solutions to pay more for more devices without seeing your customers as crooks. I will reconsider the use Myroute Next app for traveling, the risk that i can't drive further because the account is blocked or the solutions take to long because you have contact support is a to large risk.
Blocking is a lazy developers solution, giving the customers a way to ad more licenses is a beter 'doing bussiness' solution.

[Marinus van Deudekom]

@Cleo calling hard working Devs lazy is never a good start of a proper discussion

[Lex.Kloet.RX]

@Cleo blocking your account temporarily in case of having too many devices active, is an excellent manner to give "normal" users space to use the app on several devices and reduce the unwanted usage.
The only thing you might be concerned about is the lack of response time. In my opinion, it would have been better to send a pop-up about this (rather) drastic change to accounts actively used on more than three devices a week before the transition, giving them enough time to manage everything.
Even if someone is about to reach the limit, a simple notification as a warning might be appropriate.
You can't assume your users have read every word of your manual.
Otherwise, this forum would be empty.

[Cleo]

@Marinus-van-Deudekom said in Update 5.0.3 - Device management:

@Cleo calling hard working Devs lazy is never a good start of a proper discussion

So far as i know you are not part of the developers team, it's the very strange that you speak for them.

A total blockage is by design stupid, don't defent a stupid design decision. That Myroute bussininess case is change because of there supplier this doesn't mean you can offer you customers an extra function what is not free of charge.

[Cleo]

@Lex.Kloet.RX said in Update 5.0.3 - Device management:

@Cleo blocking your account temporarily in case of having too many devices active, is an excellent manner to give "normal" users space to use the app on several devices and reduce the unwanted usage.

So far i read it's not a tempory blockage because you have to contact support to unlock it

The only thing you might be concerned about is the lack of response time. In my opinion, it would have been better to send a pop-up about this (rather) drastic change to accounts actively used on more than three devices a week before the transition, giving them enough time to manage everything.
Even if someone is about to reach the limit, a simple notification as a warning might be appropriate.
You can't assume your users have read every word of your manual.
Otherwise, this forum would be empty.

If you are on a trip, it's not strange to use multple devices as backup. If you have to halt your trip because of blocking a complete account i will not be happy but the boss who travel with me will certainly not be amused.