Update 5.0.3 - Device management

[Rob Veerman]

@AWDC-LAO Quote: "As of this update we allow a maximum of 2 devices to be used at the same time." Unquote

You can still have it installed at al your devices, only the simultaneous use is limited (which I find understandable).

[Corjan Meijerink]

When significantly exceeding the limit it's best to contact our support department.
We simply cannot support unlimited devices per account anymore. A custom solution will be found per account.

We do not block the installations but monitor usage of your subscription and limit that.

Example of a recent support ticket:

• One account with 4 devices
• 2 for husband, 2 for wife
• Offered to upgrade account to 4 devices for another purchase
• Means they can continue to share the account
• Customer happy and we've covered the costs of all their devices so our prices can remain low

Note: the device limit only concerns the app for Navigation Next users. Not the website or other users using the app.

[Peter Zehentreiter]

@Corjan-Meijerink The following scenario...
The iPad is at home, ‘switched off’.

I am riding my motorbike and have the Pixel 9 online navigation mobile phone and MRA active, and my everyday Pixel 9 mobile phone is also online, but the MRA app is NOT active. The Motorola Edge 40 is also being used in parallel with the navigation system and is ‘completely OFFLINE’. MRA is also active.

What happens if I start the MRA app on my everyday mobile phone and want to make a correction to the route?
From this point on, three devices would be active with MRA (BUT ONLY TWO DEVICES ARE ONLINE).

Please reply.

[Hagedorn Hans-Jürgen]

Hello,
I don't think this rule is right because I use one phone for motorcycle navigation, another for CarPlay, and an iPad for route planning on the go. Why can't it be like Spotify, where only one device can be logged in at a time? It's a shame; this makes the app unusable for many of my acquaintances, and I certainly can't recommend it anymore.

[Peter Zehentreiter]

@Hagedorn-Hans-Jürgen As far as I understand...you can have 2 devices parallel online, as soon as you start a 3rd device online, you have to close one Application of one of the running devices.

So planning on the go should work as long as only two devices are online.

Please enlighten me if this is not correct

[Lluis Arasanz]

Hi all,

I found that device limit is something good to left no one abuse this application.

I know also that more and more people installs in 2 phones (primary and backup) and uses a bigger screen, like a tablet, to route edit.

Perhaps, the device limit can be "launch" when user tries to "Navigate" a route? This allow use more devices for planning scenarios with no limits , but only a max of 2 to navigate.

Regards

[Corjan Meijerink]

@Hagedorn-Hans-Jürgen You won't even have an issue

You are using 2 devices as intended and sometimes a third.
When using the third you will be asked to unlist one of the other active devices which is a very smooth action with no impact at all.

[Corjan Meijerink]

@Peter-Zehentreiter You would indeed be using too many devices.
Contacting customer support is the way.

[Peter Zehentreiter]

@Corjan-Meijerink said in Update 5.0.3 - Device management:

When using the third you will be asked to unlist one of the other active devices which is a very smooth action with no impact at all.

Also when one of these 3 devices is completely offline?

[Corjan Meijerink]

@Peter-Zehentreiter At one point you will be online and that's the point where we know what devices you used. In theory if you would never use internet we indeed cannot track the device

[Brian McG]

is there a way to access the page that shows which devices I have registered or do I need to exceed the limit before this information is available?

[Corjan Meijerink]

@Brian-McG from the account page in the app. There is a button to view your devices (near the bottom)

[peha]

@Corjan-Meijerink said in Update 5.0.3 - Device management:

Finally a few critical CarPlay / Android Auto errors have been solved and we added a bit more logging to investigate some persistent issues a few users have.

Is the "map spinning when stopped" issue also adressed (maybe even fixed) here?

[Corjan Meijerink]

@peha haven’t worked on this explicitly

5.1 is fully dedicated to AA / CP

[peha]

@Corjan-Meijerink Thanks for your reply. I will contact support via e-mail rather than discuss this further here, then, regarding this.

[Adrian Avram]

As long as you don’t restrict the app to a single device, it sounds perfect.
The reason is that some of us take two phones on longer trips as a backup, in case the main phone gets stolen, damaged, or lost.
Other than that, I’m looking forward to version 5.1.

[Corjan Meijerink]

@Adrian-Avram no definitely not.
2 is totally allowed
3 is with the required unlisting of another device (very smooth experience)
4 results in an issue

[Adrian Avram]

@Corjan-Meijerink thanks for the confirmation !

[Nick Carthew]

@Corjan-Meijerink said in Update 5.0.3 - Device management:

@Adrian-Avram no definitely not.
2 is totally allowed
3 is with the required unlisting of another device (very smooth experience)
4 results in an issue

Does 4 mean that the heavy mob will be knocking on the door

[Hubert Thoring]

V5.0.3 is available for iOS in the store