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Unable to calculate route

Scheduled Pinned Locked Moved [App] Problems, Bugs and other Issues
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  • Aiello antoninoundefined Aiello antonino

    I did some tests, I put it in airplane mode to recreate yesterday's situation and this is what comes out, 2 different behaviors if you change certain settings, but IMPOSSIBLE to be able to use the app if there is no signal

    With these settings
    f58165aa-98e6-43aa-a99a-0bb073091c94-image.png
    44e14d3c-8767-46b5-b29d-9630669b170a-image.png

    THIS HAPPENS

    3bbaf215-893a-4194-bfe6-84d15d25511e-image.png

    IF I CHANGE THE SETTINGS IN THE PHOTO BOX

    1eb12c35-b382-42ca-aee1-8367eb60360f-image.png
    f4ef0824-493d-4692-85b7-ad79c349ac95-image.png

    THIS HAPPENS

    66a26724-ee85-4fee-b24a-51e1db6d79b5-image.png

    So in these conditions, if I were to find myself somewhere (I'm planning a trip to Turkey and I don't know if I'll always have an internet connection) where there's no connection, I wouldn't be able to navigate with the app...

    Peter Zehentreiterundefined Online
    Peter Zehentreiterundefined Online
    Peter Zehentreiter
    wrote last edited by
    #12

    @Aiello-antonino I tried to recreate your problems, but was unable to get the error you mentioned.

    Please try the following settings; they work perfectly for me.

    Im currently in Germany and the Route I opened is in Italy, without any problems.

    You can see from the screenshot that this mobile phone is completely offline, without a SIM card and without Wi-Fi.

    Screenshot_20260112-212429.MyRoute-app.png Screenshot_20260112-212443.MyRoute-app.png Screenshot_20260112-212453.MyRoute-app.png Screenshot_20260112-212515.MyRoute-app.png Screenshot_20260112-212529.MyRoute-app.png Screenshot_20260112-212548.MyRoute-app.png Screenshot_20260112-212613.MyRoute-app.png

    BMW R 1250 GS
    MRA Navigation & SilverFox C1 Controller
    BMW Connected Ride Cradle
    Wunderlich USB Ladebox mit Quadlock
    Pixel 9 "online"
    SPC Universal mount
    Motorola Edge 40 "offline"
    Sena SLR 3
    Sena 50 R

    Aiello antoninoundefined 2 Replies Last reply
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    • Nick Carthewundefined Nick Carthew

      @Aiello-antonino said in Unable to calculate route:

      I did some tests, I put it in airplane mode to recreate yesterday's situation

      So in these conditions, if I were to find myself somewhere (I'm planning a trip to Turkey and I don't know if I'll always have an internet connection) where there's no connection, I wouldn't be able to navigate with the app...

      You need 3 things to navigate offline.
      All of the offline maps that you will use.
      All of the routes should be synced
      Offline navigation selected in the functional section of Navigation settings.

      With all these in place you can navigate entirely offline without any data connection.

      Aiello antoninoundefined Online
      Aiello antoninoundefined Online
      Aiello antonino
      wrote last edited by Aiello antonino
      #13

      @Nick-Carthew As you can see from the photos I did everything you write, I forgot to upload the photo where you can see that I have all the maps offline, but here it is...!

      1 Reply Last reply
      0
      • Peter Zehentreiterundefined Peter Zehentreiter

        @Aiello-antonino I tried to recreate your problems, but was unable to get the error you mentioned.

        Please try the following settings; they work perfectly for me.

        Im currently in Germany and the Route I opened is in Italy, without any problems.

        You can see from the screenshot that this mobile phone is completely offline, without a SIM card and without Wi-Fi.

        Screenshot_20260112-212429.MyRoute-app.png Screenshot_20260112-212443.MyRoute-app.png Screenshot_20260112-212453.MyRoute-app.png Screenshot_20260112-212515.MyRoute-app.png Screenshot_20260112-212529.MyRoute-app.png Screenshot_20260112-212548.MyRoute-app.png Screenshot_20260112-212613.MyRoute-app.png

        Aiello antoninoundefined Online
        Aiello antoninoundefined Online
        Aiello antonino
        wrote last edited by
        #14

        @Peter-Zehentreiter I just checked your settings and they are the same as mine in the various tests, but it doesn't work for me…
        d63595b1-9373-45f8-b398-d44c008222c6-image.png

        1 Reply Last reply
        0
        • Peter Zehentreiterundefined Peter Zehentreiter

          @Aiello-antonino I tried to recreate your problems, but was unable to get the error you mentioned.

          Please try the following settings; they work perfectly for me.

          Im currently in Germany and the Route I opened is in Italy, without any problems.

          You can see from the screenshot that this mobile phone is completely offline, without a SIM card and without Wi-Fi.

          Screenshot_20260112-212429.MyRoute-app.png Screenshot_20260112-212443.MyRoute-app.png Screenshot_20260112-212453.MyRoute-app.png Screenshot_20260112-212515.MyRoute-app.png Screenshot_20260112-212529.MyRoute-app.png Screenshot_20260112-212548.MyRoute-app.png Screenshot_20260112-212613.MyRoute-app.png

          Aiello antoninoundefined Online
          Aiello antoninoundefined Online
          Aiello antonino
          wrote last edited by Aiello antonino
          #15

          @Peter-Zehentreiter can you please try this route?
          https://www.myrouteapp.com/it/social/route/12491866?mode=share

          1 Reply Last reply
          0
          • M. Schrijverundefined Offline
            M. Schrijverundefined Offline
            M. Schrijver
            Valued contributor
            wrote last edited by
            #16

            Try to use Car modus instead of Motorcycle modus. See what's happens

            (I use MRA Next only on Android Auto. Every comment, suggestion, etc will be based on my usage with Android Auto)

            Aiello antoninoundefined 1 Reply Last reply
            0
            • Aiello antoninoundefined Online
              Aiello antoninoundefined Online
              Aiello antonino
              wrote last edited by Aiello antonino
              #17

              I don't understand...now it's working perfectly as I thought it should be...

              1 Reply Last reply
              0
              • M. Schrijverundefined M. Schrijver

                Try to use Car modus instead of Motorcycle modus. See what's happens

                Aiello antoninoundefined Online
                Aiello antoninoundefined Online
                Aiello antonino
                wrote last edited by Aiello antonino
                #18

                @M.-Schrijver I didn't change anything and now it works...I don't know what to think...

                1 Reply Last reply
                0
                • Aiello antoninoundefined Online
                  Aiello antoninoundefined Online
                  Aiello antonino
                  wrote last edited by Aiello antonino
                  #19

                  It's behaving very strangely. Although all the library's openings and paths are synced, it seems some aren't. The one I was trying earlier, which I linked to, started working, and I don't understand why. Now I'm trying to load others, but some work, and others don't... I just don't understand. I'll leave you with one that can't calculate the path at the moment. Could it be that I'm doing something wrong?
                  https://www.myrouteapp.com/it/social/route/558376?

                  Peter Zehentreiterundefined 1 Reply Last reply
                  0
                  • Aiello antoninoundefined Aiello antonino

                    It's behaving very strangely. Although all the library's openings and paths are synced, it seems some aren't. The one I was trying earlier, which I linked to, started working, and I don't understand why. Now I'm trying to load others, but some work, and others don't... I just don't understand. I'll leave you with one that can't calculate the path at the moment. Could it be that I'm doing something wrong?
                    https://www.myrouteapp.com/it/social/route/558376?

                    Peter Zehentreiterundefined Online
                    Peter Zehentreiterundefined Online
                    Peter Zehentreiter
                    wrote last edited by
                    #20

                    @Aiello-antonino Both routes you set up for us to test, work for me.

                    However, for the route “Villach/panoramica delle vette,” there is a note that routes with off-road points only work online.

                    I briefly checked your waypoints, and some of them are not correct on the line.

                    When setting your waypoints, you should also make sure not to place them in the middle of an intersection or roundabout, but rather after them.

                    Screenshot_20260113-051215.MyRoute-app.png Screenshot_20260113-051254.MyRoute-app.png Screenshot_20260113-051317.MyRoute-app.png Screenshot_20260113-051536.MyRoute-app.png Screenshot_20260113-051613.MyRoute-app.png Screenshot_20260113-051635.MyRoute-app.png Screenshot_20260113-051650.MyRoute-app.png Screenshot_20260113-051705.MyRoute-app.png

                    BMW R 1250 GS
                    MRA Navigation & SilverFox C1 Controller
                    BMW Connected Ride Cradle
                    Wunderlich USB Ladebox mit Quadlock
                    Pixel 9 "online"
                    SPC Universal mount
                    Motorola Edge 40 "offline"
                    Sena SLR 3
                    Sena 50 R

                    1 Reply Last reply
                    0
                    • Aiello antoninoundefined Online
                      Aiello antoninoundefined Online
                      Aiello antonino
                      wrote last edited by Aiello antonino
                      #21

                      Quando c’è stata la nota, dopo il percorso è partito anche se eri offline?

                      Con Hennekensundefined Peter Zehentreiterundefined 2 Replies Last reply
                      0
                      • Aiello antoninoundefined Aiello antonino

                        So if you are in a place where there is no connection, even if there are offline maps, do you risk not being able to follow an itinerary because there is no connection?

                        Con Hennekensundefined Offline
                        Con Hennekensundefined Offline
                        Con Hennekens
                        Alpha tester
                        wrote last edited by
                        #22

                        @Aiello-antonino said in Unable to calculate route:

                        So if you are in a place where there is no connection, even if there are offline maps, do you risk not being able to follow an itinerary because there is no connection?

                        This is very explicitly NOT the case.
                        I will not repeat all that has been said by others, but solely what I said myself earlier:

                        It is not phone signal that is the problem here. You are probably too far away from any road for the app to decide where to start. Once you are at your bike or car, it will most likely just work. I get this also sometimes when in my backyard testing things.

                        I regularly are confronted with this issue, when testing things from the couch or in my backyard with a too large distance from any road. Lack of GPS signal could probably also cause this, or being on an uncharted road. In reality, where you start a route from within your car or near your bike that is actually ON a road, this will not happen.

                        I am just an enthusiastic MRA user, and hope you will be one too!

                        Most motorcycle problems are caused by the nut that connects the handlebar to the saddle.

                        Streetpilot 2610 / Zumo 660 / Zumo 395 / Motorola Thinkphone + MRA app

                        Aiello antoninoundefined 1 Reply Last reply
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                        • Aiello antoninoundefined Aiello antonino

                          Quando c’è stata la nota, dopo il percorso è partito anche se eri offline?

                          Con Hennekensundefined Offline
                          Con Hennekensundefined Offline
                          Con Hennekens
                          Alpha tester
                          wrote last edited by
                          #23

                          @Aiello-antonino, another thing to check is if you really have ALL segments of the needed maps offline. Sometimes it happens when a map update is interrupted, that some segments are skipped. So check your maps, and see if ALL needed segments have a checkmark.

                          I am just an enthusiastic MRA user, and hope you will be one too!

                          Most motorcycle problems are caused by the nut that connects the handlebar to the saddle.

                          Streetpilot 2610 / Zumo 660 / Zumo 395 / Motorola Thinkphone + MRA app

                          1 Reply Last reply
                          0
                          • Aiello antoninoundefined Aiello antonino

                            Quando c’è stata la nota, dopo il percorso è partito anche se eri offline?

                            Peter Zehentreiterundefined Online
                            Peter Zehentreiterundefined Online
                            Peter Zehentreiter
                            wrote last edited by
                            #24

                            @Aiello-antonino said in Unable to calculate route:

                            Quando c’è stata la nota, dopo il percorso è partito anche se eri offline?

                            Yes the route started after the information!

                            And again the phone is completly offline, no simcard, no wifi.

                            BMW R 1250 GS
                            MRA Navigation & SilverFox C1 Controller
                            BMW Connected Ride Cradle
                            Wunderlich USB Ladebox mit Quadlock
                            Pixel 9 "online"
                            SPC Universal mount
                            Motorola Edge 40 "offline"
                            Sena SLR 3
                            Sena 50 R

                            1 Reply Last reply
                            1
                            • Con Hennekensundefined Con Hennekens

                              @Aiello-antonino said in Unable to calculate route:

                              So if you are in a place where there is no connection, even if there are offline maps, do you risk not being able to follow an itinerary because there is no connection?

                              This is very explicitly NOT the case.
                              I will not repeat all that has been said by others, but solely what I said myself earlier:

                              It is not phone signal that is the problem here. You are probably too far away from any road for the app to decide where to start. Once you are at your bike or car, it will most likely just work. I get this also sometimes when in my backyard testing things.

                              I regularly are confronted with this issue, when testing things from the couch or in my backyard with a too large distance from any road. Lack of GPS signal could probably also cause this, or being on an uncharted road. In reality, where you start a route from within your car or near your bike that is actually ON a road, this will not happen.

                              Aiello antoninoundefined Online
                              Aiello antoninoundefined Online
                              Aiello antonino
                              wrote last edited by Aiello antonino
                              #25

                              @Con-Hennekens As you say, however, it is not always like this, this is my route in Turkey, despite being very far, the 1º WP is igoumenitsa, the trip is calculated despite the ferry, and starting the navigation leaves... Yes, I don't understand what it can depend on, sometimes it works sometimes it doesn't... In the tests done I always had the maps downloaded on the device

                              •  IMG_2806.jpeg elemento elenco
                              Peter Zehentreiterundefined 1 Reply Last reply
                              0
                              • Aiello antoninoundefined Aiello antonino

                                @Con-Hennekens As you say, however, it is not always like this, this is my route in Turkey, despite being very far, the 1º WP is igoumenitsa, the trip is calculated despite the ferry, and starting the navigation leaves... Yes, I don't understand what it can depend on, sometimes it works sometimes it doesn't... In the tests done I always had the maps downloaded on the device

                                •  IMG_2806.jpeg elemento elenco
                                Peter Zehentreiterundefined Online
                                Peter Zehentreiterundefined Online
                                Peter Zehentreiter
                                wrote last edited by Peter Zehentreiter
                                #26

                                @Aiello-antonino Like Con mentioned, download Maps again, it could be that it looks like the maps are downloaded but during an interruption while downloading something went wrong with a map.

                                In addition, have you set all the way points on the route "panoramic del vette" accurat on the line and did you test the route again?

                                BMW R 1250 GS
                                MRA Navigation & SilverFox C1 Controller
                                BMW Connected Ride Cradle
                                Wunderlich USB Ladebox mit Quadlock
                                Pixel 9 "online"
                                SPC Universal mount
                                Motorola Edge 40 "offline"
                                Sena SLR 3
                                Sena 50 R

                                Aiello antoninoundefined 1 Reply Last reply
                                0
                                • Peter Zehentreiterundefined Peter Zehentreiter

                                  @Aiello-antonino Like Con mentioned, download Maps again, it could be that it looks like the maps are downloaded but during an interruption while downloading something went wrong with a map.

                                  In addition, have you set all the way points on the route "panoramic del vette" accurat on the line and did you test the route again?

                                  Aiello antoninoundefined Online
                                  Aiello antoninoundefined Online
                                  Aiello antonino
                                  wrote last edited by Aiello antonino
                                  #27

                                  @Peter-Zehentreiter I haven't moved anything but it works...🤦🏼‍♂️

                                  Peter Zehentreiterundefined 1 Reply Last reply
                                  0
                                  • Aiello antoninoundefined Aiello antonino

                                    @Peter-Zehentreiter I haven't moved anything but it works...🤦🏼‍♂️

                                    Peter Zehentreiterundefined Online
                                    Peter Zehentreiterundefined Online
                                    Peter Zehentreiter
                                    wrote last edited by
                                    #28

                                    @Aiello-antonino Then everything's fine.

                                    Be glad you can at least drive when you feel like it.

                                    Here it's freezing cold, slippery as in an ice rink, and there are mountains of snow everywhere.

                                    BMW R 1250 GS
                                    MRA Navigation & SilverFox C1 Controller
                                    BMW Connected Ride Cradle
                                    Wunderlich USB Ladebox mit Quadlock
                                    Pixel 9 "online"
                                    SPC Universal mount
                                    Motorola Edge 40 "offline"
                                    Sena SLR 3
                                    Sena 50 R

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