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  4. Waypoints and POIs disappear while moving/zooming the map in web planner

Waypoints and POIs disappear while moving/zooming the map in web planner

Scheduled Pinned Locked Moved [Web] Problems, Bugs and other Issues
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  • Tom Balmerundefined Offline
    Tom Balmerundefined Offline
    Tom Balmer
    wrote last edited by
    #1

    Occasionally, but repeatedly, the waypoint display disappears when the route is open. Usually, closing and reopening the route fixes the problem. Now this is suddenly happening with POIs as well: I choose Restaurants and I display them, and it works at first. Then, after I’ve moved things around on the map a bit, they suddenly disappear and only flash briefly when I zoom out and back in. It looks like a map display or rendering issue, because the POIs are shown correctly at first.
    Any tips on what the problem might be? I’m using the web version with DuckDuckGo on a Mac.
    Thanks,
    Tom

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    • Marinus van Deudekomundefined Do not disturb
      Marinus van Deudekomundefined Do not disturb
      Marinus van Deudekom
      RouteXpert
      wrote last edited by
      #2

      That means that your zoom level is either to big or to small. Yes it takes some practice to get the hang of it.

      Honda Goldwing GL1500,
      Honda Silverwing GL 650
      DMD2 T865X 8 inch Android tablet using MRA next for navigation
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      • Tom Balmerundefined Offline
        Tom Balmerundefined Offline
        Tom Balmer
        wrote last edited by
        #3

        With the POIs, yes, usually it's like that. But the waypoints should be visible all the time, correct?! They disappear after a moment of planning. Then the same with the POIs - they should be visible all the time after zooming in, I'm aware of that, but they don't, that's my point.

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        • Tom Balmerundefined Offline
          Tom Balmerundefined Offline
          Tom Balmer
          wrote last edited by
          #4

          Bildschirmfoto 2026-06-20 um 22.46.41.png
          Bildschirmfoto 2026-06-20 um 22.46.13.png

          The same zoom level, first the waypoints and POIs are visible, then, see the second screenshot, they disappeared.

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          • Marinus van Deudekomundefined Do not disturb
            Marinus van Deudekomundefined Do not disturb
            Marinus van Deudekom
            RouteXpert
            wrote last edited by
            #5

            If your zoom level is far out the waypoints disappear as wel

            Honda Goldwing GL1500,
            Honda Silverwing GL 650
            DMD2 T865X 8 inch Android tablet using MRA next for navigation
            Garmin XT sold
            Samsung S24FE mounted on a Quadlock and using Android Auto in my car

            Nick Carthewundefined 1 Reply Last reply
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            • Marinus van Deudekomundefined Marinus van Deudekom

              If your zoom level is far out the waypoints disappear as wel

              Nick Carthewundefined Offline
              Nick Carthewundefined Offline
              Nick Carthew
              RouteXpert
              wrote last edited by
              #6

              @Marinus-van-Deudekom said:

              If your zoom level is far out the waypoints disappear as wel

              Waypoints should always be visible at all zoom levels.

              f2711eb9-3289-46e9-a4b2-28eb8e3b5a61-image.jpeg

              Always willing to help if I can.
              Triumph Tiger 1200 XRT called Tina.
              MRA Navigation Next and SilverFox BJ8

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              • Tom Balmerundefined Offline
                Tom Balmerundefined Offline
                Tom Balmer
                wrote last edited by Tom Balmer
                #7

                Additional observation: the POIs and waypoints do not seem to be removed from the map logic. When I move the mouse over the position of an invisible POI or waypoint and click it, the corresponding POI/waypoint information window still opens. So the objects are still there and clickable, but their icons are no longer rendered visually.
                This happens after panning and zooming for a while. The icons briefly reappear during zooming, but disappear again once the map has finished rendering. This happens with both DuckDuckGo and Safari (with MacOs Tahoe 26.5.1).

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                • Tom Balmerundefined Offline
                  Tom Balmerundefined Offline
                  Tom Balmer
                  wrote last edited by
                  #8

                  Additional observation: the POIs and waypoints do not seem to be removed from the map logic. When I move the mouse over the position of an invisible POI or waypoint and click it, the corresponding POI/waypoint information window still opens. So the objects are still there and clickable, but their icons are no longer rendered visually.

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                  • Tom Balmerundefined Offline
                    Tom Balmerundefined Offline
                    Tom Balmer
                    wrote last edited by
                    #9

                    Next test: It seems to work with Edge. So to me, it definitely looks like a display issue that depends on the browser being used...

                    Con Hennekensundefined 1 Reply Last reply
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                    • Tom Balmerundefined Tom Balmer

                      Next test: It seems to work with Edge. So to me, it definitely looks like a display issue that depends on the browser being used...

                      Con Hennekensundefined Offline
                      Con Hennekensundefined Offline
                      Con Hennekens
                      Alpha tester
                      wrote last edited by
                      #10

                      @Tom-Balmer, I would not be surprised if it is a local caching problem. Try to remove cached data for myrouteapp.com.

                      I am just an enthusiastic MRA user, and hope you will be one too!

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