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  4. It doesn't work Next on Hugerock X7

It doesn't work Next on Hugerock X7

Scheduled Pinned Locked Moved [App] Problems, Bugs and other Issues
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  • Adrian Avram Adrian Avram

    @b0hd1 can you try reinstalling the app ? Maybe that will fix the problem.

    Òscar
    Òscar
    Òscar
    wrote on last edited by
    #12

    @Adrian-Avram The tablet was new. Even so, I reformatted it and started from scratch, installing only TomTom (for demo) and MyRouteApp

    Creator and administrator of the largest MRA groups.

    • https://t.me/MRa_by_b0hd1
    • https://www.myrouteapp.com/group/messages/7007
    • YouTube: @demco17
    • Ex-routexpert, current beta tester and MRA expert. Creator of tutorials, manuals, and MRA user trainer.
    Adrian Avram Lluis Arasanz 2 Replies Last reply
    0
    • Òscar Òscar

      @Adrian-Avram The tablet was new. Even so, I reformatted it and started from scratch, installing only TomTom (for demo) and MyRouteApp

      Adrian Avram
      Adrian Avram
      Adrian Avram
      wrote on last edited by
      #13

      @b0hd1 I understand, but can you reinstall MRA again ?

      Best regards,
      Adrian

      📱Samsung S24 Ultra with MyRoute-APP (GOLD Lifetime)
      🏍️Honda NC750X (2021) with AA/CarPlay by CHIGEE Aio-5
      🚙Renault Duster with onboard AA/CarPlay Unit

      Òscar 1 Reply Last reply
      0
      • Òscar Òscar

        @Adrian-Avram The tablet was new. Even so, I reformatted it and started from scratch, installing only TomTom (for demo) and MyRouteApp

        Lluis Arasanz
        Lluis Arasanz
        Lluis Arasanz
        wrote on last edited by Lluis Arasanz
        #14

        @Corjan-Meijerink , @Con-Hennekens

        As @b0hd1 can't send a support ticket, I sent for it.

        Ticket is:

        #55464 Next can't follow a Route on HugeRock X7 device (@b0hd1)

        Any questions, please, contact him 😳

        Thank's

        Lluis Arasanz

        • BMW F750GS
          MotoMediaLink HW Interface for BMW's WonderWheel device
        • Samsung A14 with Beta MyRoute-App (primary bike use)
          Tasker and MMLink SW for Android App Control
        • iPhone 14 with Beta MyRoute-App (personal and primary CP use)
        Òscar 1 Reply Last reply
        0
        • Adrian Avram Adrian Avram

          @b0hd1 I understand, but can you reinstall MRA again ?

          Òscar
          Òscar
          Òscar
          wrote on last edited by
          #15

          @Adrian-Avram Of course. If the tablet is new and you turn it on for the first time and then format it, it is obvious that MRA was deleted and reinstalled. Or is that not what you are referring to?

          Creator and administrator of the largest MRA groups.

          • https://t.me/MRa_by_b0hd1
          • https://www.myrouteapp.com/group/messages/7007
          • YouTube: @demco17
          • Ex-routexpert, current beta tester and MRA expert. Creator of tutorials, manuals, and MRA user trainer.
          1 Reply Last reply
          0
          • Lluis Arasanz Lluis Arasanz

            @Corjan-Meijerink , @Con-Hennekens

            As @b0hd1 can't send a support ticket, I sent for it.

            Ticket is:

            #55464 Next can't follow a Route on HugeRock X7 device (@b0hd1)

            Any questions, please, contact him 😳

            Thank's

            Òscar
            Òscar
            Òscar
            wrote on last edited by
            #16

            @Lluis-Arasanz Gracias/thankyou Lluis!!

            Creator and administrator of the largest MRA groups.

            • https://t.me/MRa_by_b0hd1
            • https://www.myrouteapp.com/group/messages/7007
            • YouTube: @demco17
            • Ex-routexpert, current beta tester and MRA expert. Creator of tutorials, manuals, and MRA user trainer.
            1 Reply Last reply
            1
            • Corjan Meijerink Corjan Meijerink

              @b0hd1 and also not the article in the link?
              Duck Duck Go is often the reason of unexplained behavior 😉

              Thanks for the ticket.

              Òscar
              Òscar
              Òscar
              wrote on last edited by
              #17

              @Corjan-Meijerink Hello! Have you been able to review the ticket that Lluís sent you on my behalf (I can't send tickets.. 🥺)

              thakyou!

              Creator and administrator of the largest MRA groups.

              • https://t.me/MRa_by_b0hd1
              • https://www.myrouteapp.com/group/messages/7007
              • YouTube: @demco17
              • Ex-routexpert, current beta tester and MRA expert. Creator of tutorials, manuals, and MRA user trainer.
              Corjan Meijerink 1 Reply Last reply
              0
              • Corjan Meijerink Corjan Meijerink

                @b0hd1 and also not the article in the link?
                Duck Duck Go is often the reason of unexplained behavior 😉

                Thanks for the ticket.

                Òscar
                Òscar
                Òscar
                wrote on last edited by
                #18

                @Corjan-Meijerink Solved!!! Hugerock has helped me via WhatsApp (immediate and incredible attention) and they have sent me new firmware. Everything is fixed. Thank you very much!!!

                Creator and administrator of the largest MRA groups.

                • https://t.me/MRa_by_b0hd1
                • https://www.myrouteapp.com/group/messages/7007
                • YouTube: @demco17
                • Ex-routexpert, current beta tester and MRA expert. Creator of tutorials, manuals, and MRA user trainer.
                Corjan Meijerink 1 Reply Last reply
                1
                • Òscar Òscar

                  @Corjan-Meijerink Hello! Have you been able to review the ticket that Lluís sent you on my behalf (I can't send tickets.. 🥺)

                  thakyou!

                  Corjan Meijerink
                  Corjan Meijerink
                  Corjan Meijerink
                  Developer
                  wrote on last edited by
                  #19

                  @b0hd1 no sorry, it was scheduled for Monday and I was having my birthday weekend 😉

                  My initial ideas shared in this thread weren’t fruitful.

                  1 Reply Last reply
                  0
                  • Òscar Òscar

                    @Corjan-Meijerink Solved!!! Hugerock has helped me via WhatsApp (immediate and incredible attention) and they have sent me new firmware. Everything is fixed. Thank you very much!!!

                    Corjan Meijerink
                    Corjan Meijerink
                    Corjan Meijerink
                    Developer
                    wrote on last edited by
                    #20

                    @b0hd1 amazing that it got fixed! 🎉
                    Very happy for you 🙂

                    So it was a device issue! But what?

                    Òscar 1 Reply Last reply
                    0
                    • Corjan Meijerink Corjan Meijerink

                      @b0hd1 amazing that it got fixed! 🎉
                      Very happy for you 🙂

                      So it was a device issue! But what?

                      Òscar
                      Òscar
                      Òscar
                      wrote on last edited by Òscar
                      #21

                      @Corjan-Meijerink The manufacturer provided me with new firmware and instructions for the corresponding modification on the tablet. Now it works great. Incredible technical support from hugerock.
                      Thank you very much Corjan too!!

                      Creator and administrator of the largest MRA groups.

                      • https://t.me/MRa_by_b0hd1
                      • https://www.myrouteapp.com/group/messages/7007
                      • YouTube: @demco17
                      • Ex-routexpert, current beta tester and MRA expert. Creator of tutorials, manuals, and MRA user trainer.
                      Corjan Meijerink 1 Reply Last reply
                      0
                      • Òscar Òscar

                        @Corjan-Meijerink The manufacturer provided me with new firmware and instructions for the corresponding modification on the tablet. Now it works great. Incredible technical support from hugerock.
                        Thank you very much Corjan too!!

                        Corjan Meijerink
                        Corjan Meijerink
                        Corjan Meijerink
                        Developer
                        wrote on last edited by
                        #22

                        @b0hd1 and I still would not understand how that makes our app work again 🙂
                        Glad it works! But frustrating that this is possible.

                        If you could add me to your support ticket (corjan@myrouteapp.com) I would like to learn what they changed.

                        Òscar 2 Replies Last reply
                        1
                        • Corjan Meijerink Corjan Meijerink

                          @b0hd1 and I still would not understand how that makes our app work again 🙂
                          Glad it works! But frustrating that this is possible.

                          If you could add me to your support ticket (corjan@myrouteapp.com) I would like to learn what they changed.

                          Òscar
                          Òscar
                          Òscar
                          wrote on last edited by
                          #23

                          @Corjan-Meijerink Ok!! I'll send you all the information by email

                          Creator and administrator of the largest MRA groups.

                          • https://t.me/MRa_by_b0hd1
                          • https://www.myrouteapp.com/group/messages/7007
                          • YouTube: @demco17
                          • Ex-routexpert, current beta tester and MRA expert. Creator of tutorials, manuals, and MRA user trainer.
                          1 Reply Last reply
                          0
                          • Corjan Meijerink Corjan Meijerink

                            @b0hd1 and I still would not understand how that makes our app work again 🙂
                            Glad it works! But frustrating that this is possible.

                            If you could add me to your support ticket (corjan@myrouteapp.com) I would like to learn what they changed.

                            Òscar
                            Òscar
                            Òscar
                            wrote on last edited by
                            #24

                            @Corjan-Meijerink Hello! Have you received all the information I sent you correctly?

                            Creator and administrator of the largest MRA groups.

                            • https://t.me/MRa_by_b0hd1
                            • https://www.myrouteapp.com/group/messages/7007
                            • YouTube: @demco17
                            • Ex-routexpert, current beta tester and MRA expert. Creator of tutorials, manuals, and MRA user trainer.
                            Corjan Meijerink 1 Reply Last reply
                            0
                            • Òscar Òscar

                              @Corjan-Meijerink Hello! Have you received all the information I sent you correctly?

                              Corjan Meijerink
                              Corjan Meijerink
                              Corjan Meijerink
                              Developer
                              wrote on last edited by
                              #25

                              @b0hd1 yes! 🙂
                              Not really sure if I can learn anything from this as it evidently was a device issue. But well! Glad you are up and running.

                              1 Reply Last reply
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