It doesn't work Next on Hugerock X7

[Corjan Meijerink]

It looks like the app cannot connect to HERE.
Are you by any chance using a VPN, custom DNS setting or something like this?

Best for stuff like this is to create a support ticket and include your logs (long press version number at the bottom of the account page).

[b0hd1]

@Corjan-Meijerink

Hi, I'm not using VPN or DNS connection or anything similar.

I will send a ticket. Thank you!

[Corjan Meijerink]

@b0hd1 and also not the article in the link?
Duck Duck Go is often the reason of unexplained behavior

Thanks for the ticket.

[b0hd1]

@Corjan-Meijerink said in It doesn't work Next on Hugerock X7:

@b0hd1 and also not the article in the link?
Duck Duck Go is often the reason of unexplained behavior

Thanks for the ticket.

Hi,
I don't use Duck Duck go. The tablet is new and just started. Only with Myroutte and Next (and tomtom)

[b0hd1]

@Corjan-Meijerink hi, I can't send a ticket..

[Adrian Avram]

@b0hd1 try connecting to a Wi-Fi network and run the route again! Maybe your phone carrier has some internet related issues (runs through some proxy servers).

[b0hd1]

@Adrian-Avram Thanks! I have tried via wifi and via phone. In both cases it gives an error.

[Adrian Avram]

@b0hd1 can you try reinstalling the app ? Maybe that will fix the problem.

[b0hd1]

@Corjan-Meijerink While we solve the first problem (access to send tickets), my friend Lluis Arasanz is sending you the ticket in my name. I need to go on a trip and it is a big inconvenience...

Thank you!!

[b0hd1]

@Adrian-Avram The tablet was new. Even so, I reformatted it and started from scratch, installing only TomTom (for demo) and MyRouteApp

[Adrian Avram]

@b0hd1 I understand, but can you reinstall MRA again ?

[Lluis Arasanz]

@Corjan-Meijerink , @Con-Hennekens

As @b0hd1 can't send a support ticket, I sent for it.

Ticket is:

#55464 Next can't follow a Route on HugeRock X7 device (@b0hd1)

Any questions, please, contact him

Thank's

[b0hd1]

@Adrian-Avram Of course. If the tablet is new and you turn it on for the first time and then format it, it is obvious that MRA was deleted and reinstalled. Or is that not what you are referring to?

[b0hd1]

@Lluis-Arasanz Gracias/thankyou Lluis!!

[b0hd1]

@Corjan-Meijerink Hello! Have you been able to review the ticket that Lluís sent you on my behalf (I can't send tickets.. 🥺)

thakyou!

[b0hd1]

@Corjan-Meijerink Solved!!! Hugerock has helped me via WhatsApp (immediate and incredible attention) and they have sent me new firmware. Everything is fixed. Thank you very much!!!

[Corjan Meijerink]

@b0hd1 no sorry, it was scheduled for Monday and I was having my birthday weekend

My initial ideas shared in this thread weren’t fruitful.

[Corjan Meijerink]

@b0hd1 amazing that it got fixed!
Very happy for you

So it was a device issue! But what?

[b0hd1]

@Corjan-Meijerink The manufacturer provided me with new firmware and instructions for the corresponding modification on the tablet. Now it works great. Incredible technical support from hugerock.
Thank you very much Corjan too!!

[Corjan Meijerink]

@b0hd1 and I still would not understand how that makes our app work again
Glad it works! But frustrating that this is possible.

If you could add me to your support ticket (corjan@myrouteapp.com) I would like to learn what they changed.