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  4. It doesn't work Next on Hugerock X7

It doesn't work Next on Hugerock X7

Scheduled Pinned Locked Moved [App] Problems, Bugs and other Issues
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  • b0hd1undefined b0hd1

    @Corjan-Meijerink

    Hi, I'm not using VPN or DNS connection or anything similar.

    I will send a ticket. Thank you!

    Corjan Meijerinkundefined Offline
    Corjan Meijerinkundefined Offline
    Corjan Meijerink
    Developer
    wrote on last edited by
    #5

    @b0hd1 and also not the article in the link?
    Duck Duck Go is often the reason of unexplained behavior ๐Ÿ˜‰

    Thanks for the ticket.

    b0hd1undefined 5 Replies Last reply
    0
    • Corjan Meijerinkundefined Corjan Meijerink

      @b0hd1 and also not the article in the link?
      Duck Duck Go is often the reason of unexplained behavior ๐Ÿ˜‰

      Thanks for the ticket.

      b0hd1undefined Offline
      b0hd1undefined Offline
      b0hd1
      wrote on last edited by b0hd1
      #6

      @Corjan-Meijerink said in It doesn't work Next on Hugerock X7:

      @b0hd1 and also not the article in the link?
      Duck Duck Go is often the reason of unexplained behavior ๐Ÿ˜‰

      Thanks for the ticket.

      Hi,
      I don't use Duck Duck go. The tablet is new and just started. Only with Myroutte and Next (and tomtom)

      Barcelona (Spain)
      ๐˜พ๐™ง๐™š๐™–๐™ฉ๐™ค๐™ง ๐™ค๐™› ๐™ฉ๐™ฌ๐™ค ๐™ฅ๐™–๐™จ๐™จ๐™ž๐™ค๐™ฃ๐™–๐™ฉ๐™š ๐™œ๐™ง๐™ค๐™ช๐™ฅ๐™จ ๐™›๐™ค๐™ง ๐™ˆ๐™ฎ๐™๐™ค๐™ช๐™ฉ๐™š๐˜ผ๐™ฅ๐™ฅ
      -Telegram: https://t.me/mrarutasfriends
      -Myroute-app Web: https://www.myrouteapp.com/group/routes/7007#-1/name/asc
      -https://www.youtube.com/@demco17

      1 Reply Last reply
      0
      • Corjan Meijerinkundefined Corjan Meijerink

        @b0hd1 and also not the article in the link?
        Duck Duck Go is often the reason of unexplained behavior ๐Ÿ˜‰

        Thanks for the ticket.

        b0hd1undefined Offline
        b0hd1undefined Offline
        b0hd1
        wrote on last edited by
        #7

        @Corjan-Meijerink hi, I can't send a ticket..

        b1fc0167-186b-4f1a-8eb7-39de01eae2f9-image.png

        Barcelona (Spain)
        ๐˜พ๐™ง๐™š๐™–๐™ฉ๐™ค๐™ง ๐™ค๐™› ๐™ฉ๐™ฌ๐™ค ๐™ฅ๐™–๐™จ๐™จ๐™ž๐™ค๐™ฃ๐™–๐™ฉ๐™š ๐™œ๐™ง๐™ค๐™ช๐™ฅ๐™จ ๐™›๐™ค๐™ง ๐™ˆ๐™ฎ๐™๐™ค๐™ช๐™ฉ๐™š๐˜ผ๐™ฅ๐™ฅ
        -Telegram: https://t.me/mrarutasfriends
        -Myroute-app Web: https://www.myrouteapp.com/group/routes/7007#-1/name/asc
        -https://www.youtube.com/@demco17

        1 Reply Last reply
        0
        • b0hd1undefined b0hd1

          I have recently purchased a Hugerock X7 tablet, and all the GPS apps work (TomTom, Google Maps, etc.), but Next doesn't. I am attaching a link with a video.

          Any suggestions? Thank you very much

          @Corjan-Meijerink

          https://youtu.be/N4AmJV4cJCE

          Adrian Avramundefined Offline
          Adrian Avramundefined Offline
          Adrian Avram
          wrote on last edited by
          #8

          @b0hd1 try connecting to a Wi-Fi network and run the route again! Maybe your phone carrier has some internet related issues (runs through some proxy servers).

          Best regards,
          Adrian

          Samsung S24 Ultra and iPhone 13 with Android Auto / CarPlay
          MyRoute-APP (Planner+Navigation, GOLD Lifetime)
          Honda NC750X (2021) with CHIGEE Aio-5 Play

          b0hd1undefined 1 Reply Last reply
          0
          • Adrian Avramundefined Adrian Avram

            @b0hd1 try connecting to a Wi-Fi network and run the route again! Maybe your phone carrier has some internet related issues (runs through some proxy servers).

            b0hd1undefined Offline
            b0hd1undefined Offline
            b0hd1
            wrote on last edited by
            #9

            @Adrian-Avram Thanks! I have tried via wifi and via phone. In both cases it gives an error.

            Barcelona (Spain)
            ๐˜พ๐™ง๐™š๐™–๐™ฉ๐™ค๐™ง ๐™ค๐™› ๐™ฉ๐™ฌ๐™ค ๐™ฅ๐™–๐™จ๐™จ๐™ž๐™ค๐™ฃ๐™–๐™ฉ๐™š ๐™œ๐™ง๐™ค๐™ช๐™ฅ๐™จ ๐™›๐™ค๐™ง ๐™ˆ๐™ฎ๐™๐™ค๐™ช๐™ฉ๐™š๐˜ผ๐™ฅ๐™ฅ
            -Telegram: https://t.me/mrarutasfriends
            -Myroute-app Web: https://www.myrouteapp.com/group/routes/7007#-1/name/asc
            -https://www.youtube.com/@demco17

            Adrian Avramundefined 1 Reply Last reply
            0
            • b0hd1undefined b0hd1

              @Adrian-Avram Thanks! I have tried via wifi and via phone. In both cases it gives an error.

              Adrian Avramundefined Offline
              Adrian Avramundefined Offline
              Adrian Avram
              wrote on last edited by
              #10

              @b0hd1 can you try reinstalling the app ? Maybe that will fix the problem.

              Best regards,
              Adrian

              Samsung S24 Ultra and iPhone 13 with Android Auto / CarPlay
              MyRoute-APP (Planner+Navigation, GOLD Lifetime)
              Honda NC750X (2021) with CHIGEE Aio-5 Play

              b0hd1undefined 1 Reply Last reply
              0
              • Corjan Meijerinkundefined Corjan Meijerink

                @b0hd1 and also not the article in the link?
                Duck Duck Go is often the reason of unexplained behavior ๐Ÿ˜‰

                Thanks for the ticket.

                b0hd1undefined Offline
                b0hd1undefined Offline
                b0hd1
                wrote on last edited by
                #11

                @Corjan-Meijerink While we solve the first problem (access to send tickets), my friend Lluis Arasanz is sending you the ticket in my name. I need to go on a trip and it is a big inconvenience...

                Thank you!!

                Barcelona (Spain)
                ๐˜พ๐™ง๐™š๐™–๐™ฉ๐™ค๐™ง ๐™ค๐™› ๐™ฉ๐™ฌ๐™ค ๐™ฅ๐™–๐™จ๐™จ๐™ž๐™ค๐™ฃ๐™–๐™ฉ๐™š ๐™œ๐™ง๐™ค๐™ช๐™ฅ๐™จ ๐™›๐™ค๐™ง ๐™ˆ๐™ฎ๐™๐™ค๐™ช๐™ฉ๐™š๐˜ผ๐™ฅ๐™ฅ
                -Telegram: https://t.me/mrarutasfriends
                -Myroute-app Web: https://www.myrouteapp.com/group/routes/7007#-1/name/asc
                -https://www.youtube.com/@demco17

                1 Reply Last reply
                0
                • Adrian Avramundefined Adrian Avram

                  @b0hd1 can you try reinstalling the app ? Maybe that will fix the problem.

                  b0hd1undefined Offline
                  b0hd1undefined Offline
                  b0hd1
                  wrote on last edited by
                  #12

                  @Adrian-Avram The tablet was new. Even so, I reformatted it and started from scratch, installing only TomTom (for demo) and MyRouteApp

                  Barcelona (Spain)
                  ๐˜พ๐™ง๐™š๐™–๐™ฉ๐™ค๐™ง ๐™ค๐™› ๐™ฉ๐™ฌ๐™ค ๐™ฅ๐™–๐™จ๐™จ๐™ž๐™ค๐™ฃ๐™–๐™ฉ๐™š ๐™œ๐™ง๐™ค๐™ช๐™ฅ๐™จ ๐™›๐™ค๐™ง ๐™ˆ๐™ฎ๐™๐™ค๐™ช๐™ฉ๐™š๐˜ผ๐™ฅ๐™ฅ
                  -Telegram: https://t.me/mrarutasfriends
                  -Myroute-app Web: https://www.myrouteapp.com/group/routes/7007#-1/name/asc
                  -https://www.youtube.com/@demco17

                  Adrian Avramundefined Lluis Arasanzundefined 2 Replies Last reply
                  0
                  • b0hd1undefined b0hd1

                    @Adrian-Avram The tablet was new. Even so, I reformatted it and started from scratch, installing only TomTom (for demo) and MyRouteApp

                    Adrian Avramundefined Offline
                    Adrian Avramundefined Offline
                    Adrian Avram
                    wrote on last edited by
                    #13

                    @b0hd1 I understand, but can you reinstall MRA again ?

                    Best regards,
                    Adrian

                    Samsung S24 Ultra and iPhone 13 with Android Auto / CarPlay
                    MyRoute-APP (Planner+Navigation, GOLD Lifetime)
                    Honda NC750X (2021) with CHIGEE Aio-5 Play

                    b0hd1undefined 1 Reply Last reply
                    0
                    • b0hd1undefined b0hd1

                      @Adrian-Avram The tablet was new. Even so, I reformatted it and started from scratch, installing only TomTom (for demo) and MyRouteApp

                      Lluis Arasanzundefined Offline
                      Lluis Arasanzundefined Offline
                      Lluis Arasanz
                      wrote on last edited by Lluis Arasanz
                      #14

                      @Corjan-Meijerink , @Con-Hennekens

                      As @b0hd1 can't send a support ticket, I sent for it.

                      Ticket is:

                      #55464 Next can't follow a Route on HugeRock X7 device (@b0hd1)

                      Any questions, please, contact him ๐Ÿ˜ณ

                      Thank's

                      Lluis Arasanz
                      F750GS

                      b0hd1undefined 1 Reply Last reply
                      0
                      • Adrian Avramundefined Adrian Avram

                        @b0hd1 I understand, but can you reinstall MRA again ?

                        b0hd1undefined Offline
                        b0hd1undefined Offline
                        b0hd1
                        wrote on last edited by
                        #15

                        @Adrian-Avram Of course. If the tablet is new and you turn it on for the first time and then format it, it is obvious that MRA was deleted and reinstalled. Or is that not what you are referring to?

                        Barcelona (Spain)
                        ๐˜พ๐™ง๐™š๐™–๐™ฉ๐™ค๐™ง ๐™ค๐™› ๐™ฉ๐™ฌ๐™ค ๐™ฅ๐™–๐™จ๐™จ๐™ž๐™ค๐™ฃ๐™–๐™ฉ๐™š ๐™œ๐™ง๐™ค๐™ช๐™ฅ๐™จ ๐™›๐™ค๐™ง ๐™ˆ๐™ฎ๐™๐™ค๐™ช๐™ฉ๐™š๐˜ผ๐™ฅ๐™ฅ
                        -Telegram: https://t.me/mrarutasfriends
                        -Myroute-app Web: https://www.myrouteapp.com/group/routes/7007#-1/name/asc
                        -https://www.youtube.com/@demco17

                        1 Reply Last reply
                        0
                        • Lluis Arasanzundefined Lluis Arasanz

                          @Corjan-Meijerink , @Con-Hennekens

                          As @b0hd1 can't send a support ticket, I sent for it.

                          Ticket is:

                          #55464 Next can't follow a Route on HugeRock X7 device (@b0hd1)

                          Any questions, please, contact him ๐Ÿ˜ณ

                          Thank's

                          b0hd1undefined Offline
                          b0hd1undefined Offline
                          b0hd1
                          wrote on last edited by
                          #16

                          @Lluis-Arasanz Gracias/thankyou Lluis!!

                          Barcelona (Spain)
                          ๐˜พ๐™ง๐™š๐™–๐™ฉ๐™ค๐™ง ๐™ค๐™› ๐™ฉ๐™ฌ๐™ค ๐™ฅ๐™–๐™จ๐™จ๐™ž๐™ค๐™ฃ๐™–๐™ฉ๐™š ๐™œ๐™ง๐™ค๐™ช๐™ฅ๐™จ ๐™›๐™ค๐™ง ๐™ˆ๐™ฎ๐™๐™ค๐™ช๐™ฉ๐™š๐˜ผ๐™ฅ๐™ฅ
                          -Telegram: https://t.me/mrarutasfriends
                          -Myroute-app Web: https://www.myrouteapp.com/group/routes/7007#-1/name/asc
                          -https://www.youtube.com/@demco17

                          1 Reply Last reply
                          1
                          • Corjan Meijerinkundefined Corjan Meijerink

                            @b0hd1 and also not the article in the link?
                            Duck Duck Go is often the reason of unexplained behavior ๐Ÿ˜‰

                            Thanks for the ticket.

                            b0hd1undefined Offline
                            b0hd1undefined Offline
                            b0hd1
                            wrote on last edited by
                            #17

                            @Corjan-Meijerink Hello! Have you been able to review the ticket that Lluรญs sent you on my behalf (I can't send tickets.. ๐Ÿฅบ)

                            thakyou!

                            Barcelona (Spain)
                            ๐˜พ๐™ง๐™š๐™–๐™ฉ๐™ค๐™ง ๐™ค๐™› ๐™ฉ๐™ฌ๐™ค ๐™ฅ๐™–๐™จ๐™จ๐™ž๐™ค๐™ฃ๐™–๐™ฉ๐™š ๐™œ๐™ง๐™ค๐™ช๐™ฅ๐™จ ๐™›๐™ค๐™ง ๐™ˆ๐™ฎ๐™๐™ค๐™ช๐™ฉ๐™š๐˜ผ๐™ฅ๐™ฅ
                            -Telegram: https://t.me/mrarutasfriends
                            -Myroute-app Web: https://www.myrouteapp.com/group/routes/7007#-1/name/asc
                            -https://www.youtube.com/@demco17

                            Corjan Meijerinkundefined 1 Reply Last reply
                            0
                            • Corjan Meijerinkundefined Corjan Meijerink

                              @b0hd1 and also not the article in the link?
                              Duck Duck Go is often the reason of unexplained behavior ๐Ÿ˜‰

                              Thanks for the ticket.

                              b0hd1undefined Offline
                              b0hd1undefined Offline
                              b0hd1
                              wrote on last edited by
                              #18

                              @Corjan-Meijerink Solved!!! Hugerock has helped me via WhatsApp (immediate and incredible attention) and they have sent me new firmware. Everything is fixed. Thank you very much!!!

                              Barcelona (Spain)
                              ๐˜พ๐™ง๐™š๐™–๐™ฉ๐™ค๐™ง ๐™ค๐™› ๐™ฉ๐™ฌ๐™ค ๐™ฅ๐™–๐™จ๐™จ๐™ž๐™ค๐™ฃ๐™–๐™ฉ๐™š ๐™œ๐™ง๐™ค๐™ช๐™ฅ๐™จ ๐™›๐™ค๐™ง ๐™ˆ๐™ฎ๐™๐™ค๐™ช๐™ฉ๐™š๐˜ผ๐™ฅ๐™ฅ
                              -Telegram: https://t.me/mrarutasfriends
                              -Myroute-app Web: https://www.myrouteapp.com/group/routes/7007#-1/name/asc
                              -https://www.youtube.com/@demco17

                              Corjan Meijerinkundefined 1 Reply Last reply
                              1
                              • b0hd1undefined b0hd1

                                @Corjan-Meijerink Hello! Have you been able to review the ticket that Lluรญs sent you on my behalf (I can't send tickets.. ๐Ÿฅบ)

                                thakyou!

                                Corjan Meijerinkundefined Offline
                                Corjan Meijerinkundefined Offline
                                Corjan Meijerink
                                Developer
                                wrote on last edited by
                                #19

                                @b0hd1 no sorry, it was scheduled for Monday and I was having my birthday weekend ๐Ÿ˜‰

                                My initial ideas shared in this thread werenโ€™t fruitful.

                                1 Reply Last reply
                                0
                                • b0hd1undefined b0hd1

                                  @Corjan-Meijerink Solved!!! Hugerock has helped me via WhatsApp (immediate and incredible attention) and they have sent me new firmware. Everything is fixed. Thank you very much!!!

                                  Corjan Meijerinkundefined Offline
                                  Corjan Meijerinkundefined Offline
                                  Corjan Meijerink
                                  Developer
                                  wrote on last edited by
                                  #20

                                  @b0hd1 amazing that it got fixed! ๐ŸŽ‰
                                  Very happy for you ๐Ÿ™‚

                                  So it was a device issue! But what?

                                  b0hd1undefined 1 Reply Last reply
                                  0
                                  • Corjan Meijerinkundefined Corjan Meijerink

                                    @b0hd1 amazing that it got fixed! ๐ŸŽ‰
                                    Very happy for you ๐Ÿ™‚

                                    So it was a device issue! But what?

                                    b0hd1undefined Offline
                                    b0hd1undefined Offline
                                    b0hd1
                                    wrote on last edited by b0hd1
                                    #21

                                    @Corjan-Meijerink The manufacturer provided me with new firmware and instructions for the corresponding modification on the tablet. Now it works great. Incredible technical support from hugerock.
                                    Thank you very much Corjan too!!

                                    Barcelona (Spain)
                                    ๐˜พ๐™ง๐™š๐™–๐™ฉ๐™ค๐™ง ๐™ค๐™› ๐™ฉ๐™ฌ๐™ค ๐™ฅ๐™–๐™จ๐™จ๐™ž๐™ค๐™ฃ๐™–๐™ฉ๐™š ๐™œ๐™ง๐™ค๐™ช๐™ฅ๐™จ ๐™›๐™ค๐™ง ๐™ˆ๐™ฎ๐™๐™ค๐™ช๐™ฉ๐™š๐˜ผ๐™ฅ๐™ฅ
                                    -Telegram: https://t.me/mrarutasfriends
                                    -Myroute-app Web: https://www.myrouteapp.com/group/routes/7007#-1/name/asc
                                    -https://www.youtube.com/@demco17

                                    Corjan Meijerinkundefined 1 Reply Last reply
                                    0
                                    • b0hd1undefined b0hd1

                                      @Corjan-Meijerink The manufacturer provided me with new firmware and instructions for the corresponding modification on the tablet. Now it works great. Incredible technical support from hugerock.
                                      Thank you very much Corjan too!!

                                      Corjan Meijerinkundefined Offline
                                      Corjan Meijerinkundefined Offline
                                      Corjan Meijerink
                                      Developer
                                      wrote on last edited by
                                      #22

                                      @b0hd1 and I still would not understand how that makes our app work again ๐Ÿ™‚
                                      Glad it works! But frustrating that this is possible.

                                      If you could add me to your support ticket (corjan@myrouteapp.com) I would like to learn what they changed.

                                      b0hd1undefined 2 Replies Last reply
                                      1
                                      • Corjan Meijerinkundefined Corjan Meijerink

                                        @b0hd1 and I still would not understand how that makes our app work again ๐Ÿ™‚
                                        Glad it works! But frustrating that this is possible.

                                        If you could add me to your support ticket (corjan@myrouteapp.com) I would like to learn what they changed.

                                        b0hd1undefined Offline
                                        b0hd1undefined Offline
                                        b0hd1
                                        wrote on last edited by
                                        #23

                                        @Corjan-Meijerink Ok!! I'll send you all the information by email

                                        Barcelona (Spain)
                                        ๐˜พ๐™ง๐™š๐™–๐™ฉ๐™ค๐™ง ๐™ค๐™› ๐™ฉ๐™ฌ๐™ค ๐™ฅ๐™–๐™จ๐™จ๐™ž๐™ค๐™ฃ๐™–๐™ฉ๐™š ๐™œ๐™ง๐™ค๐™ช๐™ฅ๐™จ ๐™›๐™ค๐™ง ๐™ˆ๐™ฎ๐™๐™ค๐™ช๐™ฉ๐™š๐˜ผ๐™ฅ๐™ฅ
                                        -Telegram: https://t.me/mrarutasfriends
                                        -Myroute-app Web: https://www.myrouteapp.com/group/routes/7007#-1/name/asc
                                        -https://www.youtube.com/@demco17

                                        1 Reply Last reply
                                        0
                                        • Corjan Meijerinkundefined Corjan Meijerink

                                          @b0hd1 and I still would not understand how that makes our app work again ๐Ÿ™‚
                                          Glad it works! But frustrating that this is possible.

                                          If you could add me to your support ticket (corjan@myrouteapp.com) I would like to learn what they changed.

                                          b0hd1undefined Offline
                                          b0hd1undefined Offline
                                          b0hd1
                                          wrote on last edited by
                                          #24

                                          @Corjan-Meijerink Hello! Have you received all the information I sent you correctly?

                                          Barcelona (Spain)
                                          ๐˜พ๐™ง๐™š๐™–๐™ฉ๐™ค๐™ง ๐™ค๐™› ๐™ฉ๐™ฌ๐™ค ๐™ฅ๐™–๐™จ๐™จ๐™ž๐™ค๐™ฃ๐™–๐™ฉ๐™š ๐™œ๐™ง๐™ค๐™ช๐™ฅ๐™จ ๐™›๐™ค๐™ง ๐™ˆ๐™ฎ๐™๐™ค๐™ช๐™ฉ๐™š๐˜ผ๐™ฅ๐™ฅ
                                          -Telegram: https://t.me/mrarutasfriends
                                          -Myroute-app Web: https://www.myrouteapp.com/group/routes/7007#-1/name/asc
                                          -https://www.youtube.com/@demco17

                                          Corjan Meijerinkundefined 1 Reply Last reply
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