unable to calculate route
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@Patrick-33 thanks for the reply!
Maybe open the offline maps and see if there is an update available?
Just thinking along. Otherwise a clean install could be good idea.What Android version is your tablet on? Is that different than the version on your phone?
@Corjan-Meijerink
I already tried uninstalling and reinstalling, but I still had the problem.Concerning the maps, I had downloaded the offline maps before my departure, but in the offline maps menu, I have this message... see image (maybe a clue...)
Message "unable to retrieve the latest map update information"La version android de la tablette est la 13 sur One UI 5.1.1
La version android du téléphone est la14 sur One UI 6 -
@Corjan-Meijerink
I already tried uninstalling and reinstalling, but I still had the problem.Concerning the maps, I had downloaded the offline maps before my departure, but in the offline maps menu, I have this message... see image (maybe a clue...)
Message "unable to retrieve the latest map update information"La version android de la tablette est la 13 sur One UI 5.1.1
La version android du téléphone est la14 sur One UI 6@Patrick-33 thanks for sharing!
On your tablet, could you go the the account page, scroll down to the version number, long press this and share the displayed file with me?You can email it to corjan@myrouteapp.com
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@Patrick-33 thanks for sharing!
On your tablet, could you go the the account page, scroll down to the version number, long press this and share the displayed file with me?You can email it to corjan@myrouteapp.com
@Corjan-Meijerink
File sent
I tried a new reinstallation just before generating the info file -
@Corjan-Meijerink
File sent
I tried a new reinstallation just before generating the info file@Patrick-33 Awesome!
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@Corjan-Meijerink
File sent
I tried a new reinstallation just before generating the info file@Patrick-33 said in unable to calculate route:
I tried a new reinstallation just before generating the info file
I think you need to regenerate the error first, else it will not be in the logfile after a re-install.
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@Corjan-Meijerink
File sent
I tried a new reinstallation just before generating the info file@Patrick-33 due to the clean install, the logs are not containing all the information
Could you at least go to the offline maps section (where you saw the error) - then attempt to start a route again - then share the logs with me again?
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@Patrick-33 due to the clean install, the logs are not containing all the information
Could you at least go to the offline maps section (where you saw the error) - then attempt to start a route again - then share the logs with me again?
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@Patrick-33 due to the clean install, the logs are not containing all the information
Could you at least go to the offline maps section (where you saw the error) - then attempt to start a route again - then share the logs with me again?
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@Corjan-Meijerink File returned after error
@Patrick-33 did you actively deny the requested location permissions or were they never prompted?
Please check the location permissions of the app and allow them
Then report back to see if the issue is resolved. I see a lot of error messages stating that the location could not be retrieved. -
@Patrick-33 did you actively deny the requested location permissions or were they never prompted?
Please check the location permissions of the app and allow them
Then report back to see if the issue is resolved. I see a lot of error messages stating that the location could not be retrieved.@Corjan-Meijerink
The authorization was set to "only allow if the app is used". I put "always allow"I restarted the app, but still the same message.
I send a new log file -
@Corjan-Meijerink
The authorization was set to "only allow if the app is used". I put "always allow"I restarted the app, but still the same message.
I send a new log file@Patrick-33 now it's interesting
Thanks for the quick cooperation.I unfortunately don't see an obvious issue in the logs
Will research this a bit more later on. -
@Patrick-33 now it's interesting
Thanks for the quick cooperation.I unfortunately don't see an obvious issue in the logs
Will research this a bit more later on.@Corjan-Meijerink Thank you for your help
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@Patrick-33 now it's interesting
Thanks for the quick cooperation.I unfortunately don't see an obvious issue in the logs
Will research this a bit more later on.@Corjan-Meijerink
There is also the problem that I cannot download the maps offline. If it helps... -
@Patrick-33 now it's interesting
Thanks for the quick cooperation.I unfortunately don't see an obvious issue in the logs
Will research this a bit more later on.@Corjan-Meijerink
If it helps, in the "Download" and "Downloads" menus I don't have any files while on the phone, they are present.
I feel like I'm always offline on the tablet... -
@Patrick-33 now it's interesting
Thanks for the quick cooperation.I unfortunately don't see an obvious issue in the logs
Will research this a bit more later on.@Corjan-Meijerink Good morning, For your information, I just reset the tablet settings and everything works again on the myroute application.
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@Corjan-Meijerink Good morning, For your information, I just reset the tablet settings and everything works again on the myroute application.
@Patrick-33, thanks for reporting back. Did you have any security, anti-virus or, privacy apps installed previously by any chance?
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@Corjan-Meijerink Good morning, For your information, I just reset the tablet settings and everything works again on the myroute application.
@Patrick-33 great!
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@Patrick-33, thanks for reporting back. Did you have any security, anti-virus or, privacy apps installed previously by any chance?
@Con-Hennekens said in unable to calculate route:
thanks for reporting back. Did you have any security, anti-virus or, privacy apps installed previously by any chance?
Yes, it has BitDefender on it.
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@Con-Hennekens said in unable to calculate route:
thanks for reporting back. Did you have any security, anti-virus or, privacy apps installed previously by any chance?
Yes, it has BitDefender on it.
@Patrick-33, I think it will be mighty interesting if you reinstalled Bitdefender after resetting your tablet, and if your testing was done prior of after that. Bitdefender probably has some code that could intervene with access to the HERE servers. For DuckDuckGo this has already been proven less or more...
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@Patrick-33, I think it will be mighty interesting if you reinstalled Bitdefender after resetting your tablet, and if your testing was done prior of after that. Bitdefender probably has some code that could intervene with access to the HERE servers. For DuckDuckGo this has already been proven less or more...
@Con-Hennekens
I uninstalled and reinstalled BitDefender and yes, it is the problem.
Unable to calculate route.
I'm uninstalling Bit defenbder at the moment.Edit : And it's persistent because even after uninstalling BitDefender, I still have to reset the settings.
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