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Terrain map not visible?

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  • Frans Halleenundefined Frans Halleen

    When I try to switch between maps all is wll until I go to the terrain map. This one will not display. Just a gray bacjground with the route.
    Any suggestions somebody?
    Thnx, Frans

    Rob Verhoeffundefined Offline
    Rob Verhoeffundefined Offline
    Rob Verhoeff
    Alpha tester
    wrote on last edited by
    #2

    @Frans-Halleen I think it's server related. The maps are not on your device but online...

    BMW K1600GT-P (2013) with BMW Navigator | Nolan N100-5 with Sena 30K
    iOS on iPhone 13 (mounted on Quadlock)
    Apple CarPlay in VW T-Roc (wired)
    Routelab on MacBook Air & iMac (Sequoia & Monterey)

    Jack van Tilburgundefined 1 Reply Last reply
    0
    • Rob Verhoeffundefined Rob Verhoeff

      @Frans-Halleen I think it's server related. The maps are not on your device but online...

      Jack van Tilburgundefined Offline
      Jack van Tilburgundefined Offline
      Jack van Tilburg
      wrote on last edited by
      #3

      @Frans-Halleen
      I have the same issue.
      Nit only the Here 'terrain" map but 'hybrid' and 'satellite' also.

      1 Reply Last reply
      1
      • Frans Halleenundefined Offline
        Frans Halleenundefined Offline
        Frans Halleen
        wrote on last edited by
        #4

        Is er ergens een MRA guru/werknemer die hier iets over kan zeggen? Of gewoon fixen?
        En inderdaad, de satteliet en hybrid kaarten van HERE zijn ook niet beschikbaar...

        Jack van Tilburgundefined 1 Reply Last reply
        0
        • Frans Halleenundefined Frans Halleen

          Is er ergens een MRA guru/werknemer die hier iets over kan zeggen? Of gewoon fixen?
          En inderdaad, de satteliet en hybrid kaarten van HERE zijn ook niet beschikbaar...

          Jack van Tilburgundefined Offline
          Jack van Tilburgundefined Offline
          Jack van Tilburg
          wrote on last edited by
          #5

          @Frans-Halleen
          You can create a Support ticket (click).

          1 Reply Last reply
          0
          • Nick Carthewundefined Online
            Nick Carthewundefined Online
            Nick Carthew
            RouteXpert
            wrote on last edited by
            #6

            Problem resolved.

            Always willing to help if I can.
            Triumph Tiger 1200 XRT called Tina.
            MRA Navigation Next and SilverFox B8J bar buttons.
            Quadlock wireless mount for IPhone 11.
            Cardo Scala Packtalk Bold.
            TomTom Rider 500. (In the cupboard now)

            TJ189undefined 1 Reply Last reply
            0
            • Nick Carthewundefined Nick Carthew

              Problem resolved.

              TJ189undefined Offline
              TJ189undefined Offline
              TJ189
              wrote on last edited by
              #7

              @Nick-Carthew Here Default only partially showing, a number of other maps not showing at all

              Nick Carthewundefined 1 Reply Last reply
              0
              • TJ189undefined TJ189

                @Nick-Carthew Here Default only partially showing, a number of other maps not showing at all

                Nick Carthewundefined Online
                Nick Carthewundefined Online
                Nick Carthew
                RouteXpert
                wrote on last edited by
                #8

                @TJ189 Try again.

                Always willing to help if I can.
                Triumph Tiger 1200 XRT called Tina.
                MRA Navigation Next and SilverFox B8J bar buttons.
                Quadlock wireless mount for IPhone 11.
                Cardo Scala Packtalk Bold.
                TomTom Rider 500. (In the cupboard now)

                Rob Verhoeffundefined TJ189undefined 2 Replies Last reply
                0
                • Nick Carthewundefined Nick Carthew

                  @TJ189 Try again.

                  Rob Verhoeffundefined Offline
                  Rob Verhoeffundefined Offline
                  Rob Verhoeff
                  Alpha tester
                  wrote on last edited by
                  #9

                  @Nick-Carthew the speed of loading maps is still not OK!
                  HERE standard map loads partially...

                  Schermafbeelding 2022-08-14 om 14.26.51.png

                  After refreshing the screen some other blocks won't show.

                  Schermafbeelding 2022-08-14 om 14.28.16.png

                  BMW K1600GT-P (2013) with BMW Navigator | Nolan N100-5 with Sena 30K
                  iOS on iPhone 13 (mounted on Quadlock)
                  Apple CarPlay in VW T-Roc (wired)
                  Routelab on MacBook Air & iMac (Sequoia & Monterey)

                  1 Reply Last reply
                  0
                  • Nick Carthewundefined Nick Carthew

                    @TJ189 Try again.

                    TJ189undefined Offline
                    TJ189undefined Offline
                    TJ189
                    wrote on last edited by
                    #10

                    @Nick-Carthew Nope,
                    0f8fbb4d-2bd3-4aa7-955b-139c8f2d7e28-image.png

                    1 Reply Last reply
                    0
                    • Nick Carthewundefined Online
                      Nick Carthewundefined Online
                      Nick Carthew
                      RouteXpert
                      wrote on last edited by
                      #11

                      The developers are looking at it right now and a fix should only take a few minutes.

                      Always willing to help if I can.
                      Triumph Tiger 1200 XRT called Tina.
                      MRA Navigation Next and SilverFox B8J bar buttons.
                      Quadlock wireless mount for IPhone 11.
                      Cardo Scala Packtalk Bold.
                      TomTom Rider 500. (In the cupboard now)

                      1 Reply Last reply
                      0
                      • Robert Bürgisserundefined Offline
                        Robert Bürgisserundefined Offline
                        Robert Bürgisser
                        wrote on last edited by
                        #12

                        Thank you for working to solve the problem. Very sympathetic. I've had the problem for about 3 days.

                        14-08-2022_MRA Kartenkacheln.jpg

                        1 Reply Last reply
                        0
                        • Corjan Meijerinkundefined Online
                          Corjan Meijerinkundefined Online
                          Corjan Meijerink
                          Developer
                          wrote on last edited by
                          #13

                          HERE terrain / satellite / hybrid maps are visible as expected.
                          I am looking into the loading issues right now. We are experiencing quite some visitors at this point. Trying to add some more capacity!

                          Rob Verhoeffundefined Herko ter Horstundefined 2 Replies Last reply
                          2
                          • Frans Halleenundefined Offline
                            Frans Halleenundefined Offline
                            Frans Halleen
                            wrote on last edited by
                            #14

                            Maps are visible, thank you for your help

                            1 Reply Last reply
                            0
                            • Corjan Meijerinkundefined Corjan Meijerink

                              HERE terrain / satellite / hybrid maps are visible as expected.
                              I am looking into the loading issues right now. We are experiencing quite some visitors at this point. Trying to add some more capacity!

                              Rob Verhoeffundefined Offline
                              Rob Verhoeffundefined Offline
                              Rob Verhoeff
                              Alpha tester
                              wrote on last edited by
                              #15

                              @Corjan-Meijerink no more dropouts. Thnx 👍

                              BMW K1600GT-P (2013) with BMW Navigator | Nolan N100-5 with Sena 30K
                              iOS on iPhone 13 (mounted on Quadlock)
                              Apple CarPlay in VW T-Roc (wired)
                              Routelab on MacBook Air & iMac (Sequoia & Monterey)

                              1 Reply Last reply
                              0
                              • Corjan Meijerinkundefined Corjan Meijerink

                                HERE terrain / satellite / hybrid maps are visible as expected.
                                I am looking into the loading issues right now. We are experiencing quite some visitors at this point. Trying to add some more capacity!

                                Herko ter Horstundefined Offline
                                Herko ter Horstundefined Offline
                                Herko ter Horst
                                wrote on last edited by
                                #16

                                @Corjan-Meijerink it's not fixed when I look at it now. The TomTom map also seems to be flaky, especially when zooming first in, then out a single level.

                                Rob Verhoeffundefined 1 Reply Last reply
                                0
                                • Herko ter Horstundefined Herko ter Horst

                                  @Corjan-Meijerink it's not fixed when I look at it now. The TomTom map also seems to be flaky, especially when zooming first in, then out a single level.

                                  Rob Verhoeffundefined Offline
                                  Rob Verhoeffundefined Offline
                                  Rob Verhoeff
                                  Alpha tester
                                  wrote on last edited by Rob Verhoeff
                                  #17

                                  @Herko-ter-Horst weird... no lag in zooming in or out over here with any map (10:12pm).

                                  Edit 10:35pm: it becomes weirder... I started a complete new session in Firefox and then zoom in to the max. The screen builds up pretty quick. Zooming out again and I experience lag in building the map. So @Herko-ter-Horst do has a point!

                                  BMW K1600GT-P (2013) with BMW Navigator | Nolan N100-5 with Sena 30K
                                  iOS on iPhone 13 (mounted on Quadlock)
                                  Apple CarPlay in VW T-Roc (wired)
                                  Routelab on MacBook Air & iMac (Sequoia & Monterey)

                                  TJ189undefined 1 Reply Last reply
                                  0
                                  • Rob Verhoeffundefined Rob Verhoeff

                                    @Herko-ter-Horst weird... no lag in zooming in or out over here with any map (10:12pm).

                                    Edit 10:35pm: it becomes weirder... I started a complete new session in Firefox and then zoom in to the max. The screen builds up pretty quick. Zooming out again and I experience lag in building the map. So @Herko-ter-Horst do has a point!

                                    TJ189undefined Offline
                                    TJ189undefined Offline
                                    TJ189
                                    wrote on last edited by
                                    #18

                                    Here Default still not responding correctly

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