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Bugs or "non-documented features" in new MRA Mobile app.

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  • Rob Verhoeffundefined Rob Verhoeff

    @stefanhummelink
    Als ik een rout heb geopend, dan klik ik weer op het "hamburgertje" (drie liggende streepjes linksboven) en in de Routeblibliotheek op "Gereed".
    IMG_2941.jpeg

    Stefan Hummelinkundefined Offline
    Stefan Hummelinkundefined Offline
    Stefan Hummelink
    Alpha tester
    wrote on last edited by Stefan Hummelink
    #8

    @rob-verhoeff So we noticd obvious differences between the iOS and Android version. πŸ™‚
    If I open a route it shows me this:
    Screenshot_20220527-095247.jpg
    No dedicated buttons to get back to the home screen of the RouteLab neither the home screen of the actual mobile app. Only the Back Button on my phone itselfs seems to do that. And that only works up to the RouteLab level. Getting back to the Mobile app itself its impossible. 🀭

    Edit: What the f*
    Just now suddenly the Back button on my screen does bring me back tot he Mobile app. Very odd. Unstable behaviour perhaps? Just now it also seems that the account settings are remembered. Hmmmmmmmm

    Edit 2: and just now my account settings are not remembered anymore... And now I have to click the back button multiple times in a row, fast, to get back. Not very stable behaviour.

    Manks bu'j te bange.

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    • Rob Verhoeffundefined Rob Verhoeff

      @nick-carthew said in Bugs or "non-documented features" in new MRA Mobile app.:

      It works well for me on my iPhone 11.

      That's nice, but there are some issues both on iOS and Android. Saying "It works well for me" is not really a solution!

      Nick Carthewundefined Offline
      Nick Carthewundefined Offline
      Nick Carthew
      RouteXpert
      wrote on last edited by
      #9

      @rob-verhoeff I’m not a programmer or app developer. My answer was to show that if there is a bug, it doesn’t affect all phones.

      Always willing to help if I can.
      Triumph Tiger 1200 XRT called Tina.
      MRA Navigation Next and SilverFox B8J bar buttons.
      Quadlock wireless mount for IPhone 11.
      Cardo Scala Packtalk Bold.
      TomTom Rider 500. (In the cupboard now)

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      • Rob Verhoeffundefined Rob Verhoeff

        @nick-carthew said in Bugs or "non-documented features" in new MRA Mobile app.:

        It works well for me on my iPhone 11.

        That's nice, but there are some issues both on iOS and Android. Saying "It works well for me" is not really a solution!

        Corjan Meijerinkundefined Offline
        Corjan Meijerinkundefined Offline
        Corjan Meijerink
        Developer
        wrote on last edited by
        #10

        @rob-verhoeff Thanks for posting this here. Some features still open in the website but will be added natively to the app so that for sure will change in the future.

        It indeed seems that the lack of a back button when the browser is openend causes some confusion. I will make sure this is fixed in a new update. This will mainly concern Android users as iOS implements this completely different and does show the desired "back" button.

        @StefanHummelink Editing routes is not possible yet. This is something we really would like in the future but hasn't been completed for this release. Similar to the previous Mobile app, it wasn't possible then. The "new route" functionality opens the routelab where you can immediately create a new route.

        Regarding the being logged in issue, are you logged into the app? I will take a look at this right away.

        Stefan Hummelinkundefined Rob Verhoeffundefined 2 Replies Last reply
        1
        • Corjan Meijerinkundefined Corjan Meijerink

          @rob-verhoeff Thanks for posting this here. Some features still open in the website but will be added natively to the app so that for sure will change in the future.

          It indeed seems that the lack of a back button when the browser is openend causes some confusion. I will make sure this is fixed in a new update. This will mainly concern Android users as iOS implements this completely different and does show the desired "back" button.

          @StefanHummelink Editing routes is not possible yet. This is something we really would like in the future but hasn't been completed for this release. Similar to the previous Mobile app, it wasn't possible then. The "new route" functionality opens the routelab where you can immediately create a new route.

          Regarding the being logged in issue, are you logged into the app? I will take a look at this right away.

          Stefan Hummelinkundefined Offline
          Stefan Hummelinkundefined Offline
          Stefan Hummelink
          Alpha tester
          wrote on last edited by Stefan Hummelink
          #11

          @corjan-meijerink said in Bugs or "non-documented features" in new MRA Mobile app.:

          It indeed seems that the lack of a back button when the browser is openend causes some confusion. I will make sure this is fixed in a new update. This will mainly concern Android users as iOS implements this completely different and does show the desired "back" button.

          Nice to see a quick response like this. 😎

          @StefanHummelink Editing routes is not possible yet. This is something we really would like in the future but hasn't been completed for this release. Similar to the previous Mobile app, it wasn't possible then. The "new route" functionality opens the routelab where you can immediately create a new route.

          True, but still, I would really appreciate that functionality.πŸ˜„

          Regarding the being logged in issue, are you logged into the app? I will take a look at this right away.

          Yes, I am logged in into the App itself.πŸ™‚

          Manks bu'j te bange.

          Corjan Meijerinkundefined 1 Reply Last reply
          0
          • Stefan Hummelinkundefined Stefan Hummelink

            @corjan-meijerink said in Bugs or "non-documented features" in new MRA Mobile app.:

            It indeed seems that the lack of a back button when the browser is openend causes some confusion. I will make sure this is fixed in a new update. This will mainly concern Android users as iOS implements this completely different and does show the desired "back" button.

            Nice to see a quick response like this. 😎

            @StefanHummelink Editing routes is not possible yet. This is something we really would like in the future but hasn't been completed for this release. Similar to the previous Mobile app, it wasn't possible then. The "new route" functionality opens the routelab where you can immediately create a new route.

            True, but still, I would really appreciate that functionality.πŸ˜„

            Regarding the being logged in issue, are you logged into the app? I will take a look at this right away.

            Yes, I am logged in into the App itself.πŸ™‚

            Corjan Meijerinkundefined Offline
            Corjan Meijerinkundefined Offline
            Corjan Meijerink
            Developer
            wrote on last edited by
            #12

            @stefanhummelink Cool! We will work on that in the future! Editing routes is a massive feature. Thanks for letting me know that you are logged into the app.

            If I understand correctly: every time you navigate to "Library" or "Generator" you aren't logged in. If you go to your account and click "Manage account", is the website account page then correctly displayed? If so, when you did that and then try to open the library / generator, are you then logged in automatically or not?

            Stefan Hummelinkundefined 1 Reply Last reply
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            • Corjan Meijerinkundefined Corjan Meijerink

              @stefanhummelink Cool! We will work on that in the future! Editing routes is a massive feature. Thanks for letting me know that you are logged into the app.

              If I understand correctly: every time you navigate to "Library" or "Generator" you aren't logged in. If you go to your account and click "Manage account", is the website account page then correctly displayed? If so, when you did that and then try to open the library / generator, are you then logged in automatically or not?

              Stefan Hummelinkundefined Offline
              Stefan Hummelinkundefined Offline
              Stefan Hummelink
              Alpha tester
              wrote on last edited by
              #13

              @corjan-meijerink I can send you a screen recording, since the behaviour is quite remarkable:

              If I click Manage Account once, I'm not logged in into the website.
              If I go back and click Manage Account AGAIN, it does have me logged in and after that, all menu buttons in the app bring me to a logged in version of the website.

              Without having the Manage Account creating the "logged in" status, none of my buttons bring me to a logged in version of the website.

              Hope that sort of makes sense.
              I'll create a screen recording now and if you want, I can send it to ya.

              Manks bu'j te bange.

              Corjan Meijerinkundefined 1 Reply Last reply
              0
              • Stefan Hummelinkundefined Stefan Hummelink

                @corjan-meijerink I can send you a screen recording, since the behaviour is quite remarkable:

                If I click Manage Account once, I'm not logged in into the website.
                If I go back and click Manage Account AGAIN, it does have me logged in and after that, all menu buttons in the app bring me to a logged in version of the website.

                Without having the Manage Account creating the "logged in" status, none of my buttons bring me to a logged in version of the website.

                Hope that sort of makes sense.
                I'll create a screen recording now and if you want, I can send it to ya.

                Corjan Meijerinkundefined Offline
                Corjan Meijerinkundefined Offline
                Corjan Meijerink
                Developer
                wrote on last edited by
                #14

                @stefanhummelink That is an excellent answer! Thanks for letting me know, feel free to send the recording to corjan@myrouteapp.com but I think I know what to do already.

                Stefan Hummelinkundefined 1 Reply Last reply
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                • Corjan Meijerinkundefined Corjan Meijerink

                  @stefanhummelink That is an excellent answer! Thanks for letting me know, feel free to send the recording to corjan@myrouteapp.com but I think I know what to do already.

                  Stefan Hummelinkundefined Offline
                  Stefan Hummelinkundefined Offline
                  Stefan Hummelink
                  Alpha tester
                  wrote on last edited by
                  #15

                  @corjan-meijerink said in Bugs or "non-documented features" in new MRA Mobile app.:

                  @stefanhummelink That is an excellent answer! Thanks for letting me know, feel free to send the recording to corjan@myrouteapp.com but I think I know what to do already.

                  Just to add something remarkable: it seems not directly related to the manage account part.
                  Without going to Manage Account, if I open the New Route once, it ends up on not logged in part. Going back and clicking New Route again, it somehow ends up in the logged on part. Hmmmm.

                  I'll sent the videos through WeTransfer πŸ˜„

                  Manks bu'j te bange.

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                  • Corjan Meijerinkundefined Corjan Meijerink

                    @rob-verhoeff Thanks for posting this here. Some features still open in the website but will be added natively to the app so that for sure will change in the future.

                    It indeed seems that the lack of a back button when the browser is openend causes some confusion. I will make sure this is fixed in a new update. This will mainly concern Android users as iOS implements this completely different and does show the desired "back" button.

                    @StefanHummelink Editing routes is not possible yet. This is something we really would like in the future but hasn't been completed for this release. Similar to the previous Mobile app, it wasn't possible then. The "new route" functionality opens the routelab where you can immediately create a new route.

                    Regarding the being logged in issue, are you logged into the app? I will take a look at this right away.

                    Rob Verhoeffundefined Offline
                    Rob Verhoeffundefined Offline
                    Rob Verhoeff
                    Alpha tester
                    wrote on last edited by
                    #16

                    @corjan-meijerink said in Bugs or "non-documented features" in new MRA Mobile app.:

                    @rob-verhoeff Thanks for posting this here. Some features still open in the website but will be added natively to the app so that for sure will change in the future.

                    It indeed seems that the lack of a back button when the browser is openend causes some confusion. I will make sure this is fixed in a new update. This will mainly concern Android users as iOS implements this completely different and does show the desired "back" button.

                    Great πŸ‘

                    @StefanHummelink Editing routes is not possible yet. This is something we really would like in the future but hasn't been completed for this release. Similar to the previous Mobile app, it wasn't possible then. The "new route" functionality opens the routelab where you can immediately create a new route.

                    For quick changes when under way it would be great to implement this feature!

                    Regarding the being logged in issue, are you logged into the app? I will take a look at this right away.

                    I'm also logged in into the app but still must login when trying to create a new route.

                    BMW K1600GT-P (2013) with BMW Navigator | Nolan N100-5 with Sena 30K
                    iOS on iPhone 13 (mounted on Quadlock)
                    Apple CarPlay in VW T-Roc (wired)
                    Routelab on MacBook Air & iMac (Sequoia & Monterey)

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                    • MyRoute-app communityundefined Offline
                      MyRoute-app communityundefined Offline
                      MyRoute-app community
                      Administrator
                      wrote on last edited by
                      #17

                      Great feedback everyone, thank you. In the coming period we're going to add in more features as well as progress through a round of "finetuning" to ensure that your wishes are heard.

                      To share some successes that we think are key to the future:

                      • This new mobile app is far more 'developer friendly' than the previous one, which means we are more flexible with our updates.
                      • We aim to release major feature expansions in both June and July, which will include a finetuned experience
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                      • Robin 10undefined Offline
                        Robin 10undefined Offline
                        Robin 10
                        wrote on last edited by
                        #18

                        Just updated but can't see how to "save as" my route and export to Garmin Drive which is the only way I seem able to transfer it to my Garmin XT.

                        Jaap nundefined 1 Reply Last reply
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                        • Rob Verhoeffundefined Offline
                          Rob Verhoeffundefined Offline
                          Rob Verhoeff
                          Alpha tester
                          wrote on last edited by Rob Verhoeff
                          #19

                          @Corjan-Meijerink / @Timo-Martosatiman-MRA
                          Als ik de app als native app open op mijn MacBook Air, dan zie ik bij het openen van de route een groot wit stuk in beeld waarin niets gebeurt. Normaliter zou ik daar de weergave van de voorgestelde route willen zien voor ik hem open.

                          English:
                          When I open the app as a native app on my MacBook Air, I see a large white part of the screen in which nothing happens. Normally I would like to see the suggested route representation there before opening it.

                          Schermafbeelding 2022-05-27 om 13.59.20.jpg

                          BMW K1600GT-P (2013) with BMW Navigator | Nolan N100-5 with Sena 30K
                          iOS on iPhone 13 (mounted on Quadlock)
                          Apple CarPlay in VW T-Roc (wired)
                          Routelab on MacBook Air & iMac (Sequoia & Monterey)

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                          • Aiello antoninoundefined Offline
                            Aiello antoninoundefined Offline
                            Aiello antonino
                            wrote on last edited by
                            #20

                            I ask myself one thing: why keep adding new functions, worsening the user experience and above all ... why not solve the old problems first ... which are also many ... instead of improving it gets worse ... I would prefer an app that works instead of having nice graphics ... even the one with many bugs on the computer ...

                            MyRoute-app communityundefined 1 Reply Last reply
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                            • Robin 10undefined Robin 10

                              Just updated but can't see how to "save as" my route and export to Garmin Drive which is the only way I seem able to transfer it to my Garmin XT.

                              Jaap nundefined Offline
                              Jaap nundefined Offline
                              Jaap n
                              wrote on last edited by
                              #21

                              @robin-10 said in Bugs or "non-documented features" in new MRA Mobile app.:

                              Just updated but can't see how to "save as" my route and export to Garmin Drive which is the only way I seem able to transfer it to my Garmin XT.

                              I have the same problem. I can not transfer to my XT anymore.
                              I was this using this a lot.
                              Is there a possibility to go back to the old app?

                              Mitoundefined 1 Reply Last reply
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                              • Jaap nundefined Jaap n

                                @robin-10 said in Bugs or "non-documented features" in new MRA Mobile app.:

                                Just updated but can't see how to "save as" my route and export to Garmin Drive which is the only way I seem able to transfer it to my Garmin XT.

                                I have the same problem. I can not transfer to my XT anymore.
                                I was this using this a lot.
                                Is there a possibility to go back to the old app?

                                Mitoundefined Offline
                                Mitoundefined Offline
                                Mito
                                wrote on last edited by
                                #22

                                @jaap-n said in Bugs or "non-documented features" in new MRA Mobile app.:

                                @robin-10 said in Bugs or "non-documented features" in new MRA Mobile app.:

                                Just updated but can't see how to "save as" my route and export to Garmin Drive which is the only way I seem able to transfer it to my Garmin XT.

                                I have the same problem. I can not transfer to my XT anymore.
                                I was this using this a lot.
                                Is there a possibility to go back to the old app?

                                +1, can no longer transfer GPXs to Garmin Drive.
                                I'm also interested if I can go back to previous version.
                                Meanwhile I'll go to other fully functional "curved" app.

                                Once confirmed it's a "preliminary version", I'll be delighted to return to MRA once it's a mature software.

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                                • Nick Carthewundefined Offline
                                  Nick Carthewundefined Offline
                                  Nick Carthew
                                  RouteXpert
                                  wrote on last edited by
                                  #23

                                  From MRAs Facebook page:

                                  For your information:

                                  The new MRA Mobile app is available for free download . We do get comments that you can create and edit routes less easily than with the old app . We didn't expect that, because you can just browse through your smartphone to www.MyRouteApp.com and then you can do the same as through the 'old' app...

                                  The new app is much better at what it was intended for, tracking and adding photos . And now also navigate without turn-by-turn instructions . We will collect all feedback and will come up with new updates soon!

                                  PS: this app is not a replacement for our navigation app (MRA Navigation) . This app is intended as a free addition to the website .

                                  Always willing to help if I can.
                                  Triumph Tiger 1200 XRT called Tina.
                                  MRA Navigation Next and SilverFox B8J bar buttons.
                                  Quadlock wireless mount for IPhone 11.
                                  Cardo Scala Packtalk Bold.
                                  TomTom Rider 500. (In the cupboard now)

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                                  • Aiello antoninoundefined Aiello antonino

                                    I ask myself one thing: why keep adding new functions, worsening the user experience and above all ... why not solve the old problems first ... which are also many ... instead of improving it gets worse ... I would prefer an app that works instead of having nice graphics ... even the one with many bugs on the computer ...

                                    MyRoute-app communityundefined Offline
                                    MyRoute-app communityundefined Offline
                                    MyRoute-app community
                                    Administrator
                                    wrote on last edited by
                                    #24

                                    @aiello-antonino

                                    The essence of a lof those 'problems' in the old app were due to the fact that a lot if it's popular functionality was simply a loaded-in website. This means that your question is an answer in itself: we're solving the old problems by replacing flawed systems in their entirety.

                                    You mention 'old problems' as well. We have had several big improvements on our bug-fixing process for the website, I will freely admit that the apps were a thorn in our side where fixing problems was oftentimes tedious, time consuming and lacking results. (which is, as I've outlined in my opening paragraph, why we've pushed this huge update of the mobile app). Could you tell me what those problems are?

                                    Aiello antoninoundefined 1 Reply Last reply
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                                    • MyRoute-app communityundefined MyRoute-app community

                                      @aiello-antonino

                                      The essence of a lof those 'problems' in the old app were due to the fact that a lot if it's popular functionality was simply a loaded-in website. This means that your question is an answer in itself: we're solving the old problems by replacing flawed systems in their entirety.

                                      You mention 'old problems' as well. We have had several big improvements on our bug-fixing process for the website, I will freely admit that the apps were a thorn in our side where fixing problems was oftentimes tedious, time consuming and lacking results. (which is, as I've outlined in my opening paragraph, why we've pushed this huge update of the mobile app). Could you tell me what those problems are?

                                      Aiello antoninoundefined Offline
                                      Aiello antoninoundefined Offline
                                      Aiello antonino
                                      wrote on last edited by
                                      #25

                                      @timo-martosatiman-mra for the problems I am talking about I opened a ticket where I also sent you a video and I show you all the problems on the WEB, both from Mac and from iPad (device that I use the most), the problems are always the same and unresolved ... if with my name he goes to look for the ticket he understands what I'm talking about ... and in any case even in this version to create a path or modify it, the app always leads to the web version ... so what has changed?

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