The problem could be in your device's email setup, not inside the MyRoute app. Check that you have correctly set up your favorite email client. It is configured as the main application for managing email links. You can usually adjust this setting in your device settings, under "Default apps" on Android or within the "Mail" settings on iOS. If your email app is set as default already, but you still have trouble, try to reinstall My Route app will help with the problem.