GOLD MEMBER
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Not sure how to make this any clearer.
Route is created in Default (open street maps) and converted to Gold in the drop down window "Tom Tom gold"Equally, when I come to open a route from one of my folders. e.g. Bike Rides 2025. A new window opens "MRA routplanner Gold is required for this action" with an orange upgrade button.
Hope this helps
@Bill-Harrison, I guess that leaves my second suggestion above. Without being aware of it, you obviously use multiple accounts. If you create a ticket in the support-page, they can likely help you to merge those into one.
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Like @Nick-Carthew said, the question is quite unclear... In general there are two possibilities:
- you are trying to navigate with the app, while not having subscribed to a Navigation license
- you subscribed to a Gold License with another account as what you are currently using in the planner (YES that happens...
)
All my planning is done via a PC and only use my mobile phone app to view and forward maps to other Tom Tom account holders.
Up until today, I have planned 24 routes this year without any issues, as a Gold member.
Now when I come to open any one the 24 routes, I am being asked to upgrade to Gold. These routes were created in Tom Tom Gold. -
@Bill-Harrison It seems to me as though you do not have a Gold route planner subscription and you are trying to access items that are for Gold subscriptions only.
This is the point that I am making. I do have lifetime Gold membership.
Don't vote! or the Government will get in.
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This is the point that I am making. I do have lifetime Gold membership.
@Bill-Harrison When I search for Bill Harrison in the website I can see two profiles. One has a cat as a profile picture similar to your forum profile picture, this profile has a lifetime navigation subscription.
The second profile has no profile picture but it does have a Gold route planner subscription but not lifetime Gold.
I suspect @Con-Hennekens is correct and you have two MRA profiles.
Always willing to help if I can.
Triumph Tiger 1200 XRT called Tina.
MRA Navigation Next and SilverFox B8J bar buttons.
Quadlock wireless mount for IPhone 11.
Cardo Scala Packtalk Bold.
TomTom Rider 500. (In the cupboard now) -
Then admin needs to sort this one out.
I am now trying to create a route for a fellow Tom Tom member. Normally created in (default Street maps or Tom tom Gold) of which I can now do neither.
Instead, a window drops down to tell me I can only create route in (HERE/Tom Tom Map) -
@Bill-Harrison When I search for Bill Harrison in the website I can see two profiles. One has a cat as a profile picture similar to your forum profile picture, this profile has a lifetime navigation subscription.
The second profile has no profile picture but it does have a Gold route planner subscription but not lifetime Gold.I suspect @Con-Hennekens is correct and you have two MRA profiles.
The one with my cat is the only one I can see and login to.
Thanks for bringing this to the light
Don't vote! or the Government will get in.
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The one with my cat is the only one I can see and login to.
Thanks for bringing this to the light
@Bill-Harrison I suggest opening a support ticket so that your two accounts can be merged. Having said that I’m not sure that it’s possible, but you certainly need to open a support ticket.
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The one with my cat is the only one I can see and login to.
Thanks for bringing this to the light
@Bill-Harrison said in GOLD MEMBER:
The one with my cat is the only one I can see and login to.
Is this the one you have been planning routes with? (I can see only one public route in that profile). In that case they will move the license for Gold to the profile with the cat and you won't lose anything. But it will have to be done through a support ticket.
Good find @Nick-Carthew. I suspect many people start out a Silver or Gold subscription on their computer, and add a Navigation subscription from their phone, often carrying an extra google account without any awareness
. Something that happens quite often.I am just an enthusiastic MRA user, and hope you will be one too!
Most motorcycle problems are caused by the nut that connects the handlebar to the saddle.
Streetpilot 2610/Zumo 660/Zumo 395/ CAT S52 + MRA app -
@Bill-Harrison said in GOLD MEMBER:
The one with my cat is the only one I can see and login to.
Is this the one you have been planning routes with? (I can see only one public route in that profile). In that case they will move the license for Gold to the profile with the cat and you won't lose anything. But it will have to be done through a support ticket.
Good find @Nick-Carthew. I suspect many people start out a Silver or Gold subscription on their computer, and add a Navigation subscription from their phone, often carrying an extra google account without any awareness
. Something that happens quite often.Hello, Yes, I only use my PC for login in and creating routes. And this is the one with the cat image.
I will probably need some guidance regarding moving the license via a support ticket. But begs the question, how have I been using Gold since signing up, to the present day. With the cat image.Admittedly, I did progress to Gold ,but not via a mobile phone. Nothing other than viewing and forwarding maps is done on my mobile.
Many thanks for your help.
Don't vote! or the Government will get in.
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Hello, Yes, I only use my PC for login in and creating routes. And this is the one with the cat image.
I will probably need some guidance regarding moving the license via a support ticket. But begs the question, how have I been using Gold since signing up, to the present day. With the cat image.Admittedly, I did progress to Gold ,but not via a mobile phone. Nothing other than viewing and forwarding maps is done on my mobile.
Many thanks for your help.
@Bill-Harrison, My guess is that you added your Navigation license through the MRA app on your phone, and used another mail address for that. The app in that case probably logs in automatically with that other mailaddress. You can logout in the app, and login with your cat-profile
but you will lose navigation options until support moved it to the correct account. Just browse to myrouteapp.com/support on your PC and submit a ticket there. The email address you used on your phone is visible when you click the hamburger menu on the top left, and then the profile icon on the top right.
