GOLD MEMBER

[Bill Harrison]

Why am I being asked to subscribe, when converting route to Gold, when I have paid for lifetime membership..

[Nick Carthew]

@Bill-Harrison Your question isn’t clear, what do you mean when you say: “converting route to Gold”?

[Con Hennekens]

Like @Nick-Carthew said, the question is quite unclear... In general there are two possibilities:

• you are trying to navigate with the app, while not having subscribed to a Navigation license
• you subscribed to a Gold License with another account as what you are currently using in the planner (YES that happens... )

[Bill Harrison]

@Nick-Carthew

Not sure how to make this any clearer.
Route is created in Default (open street maps) and converted to Gold in the drop down window "Tom Tom gold"

Equally, when I come to open a route from one of my folders. e.g. Bike Rides 2025. A new window opens "MRA routplanner Gold is required for this action" with an orange upgrade button.

Hope this helps

[Nick Carthew]

@Bill-Harrison It seems to me as though you do not have a Gold route planner subscription and you are trying to access items that are for Gold subscriptions only.

[Con Hennekens]

@Bill-Harrison, I guess that leaves my second suggestion above. Without being aware of it, you obviously use multiple accounts. If you create a ticket in the support-page, they can likely help you to merge those into one.

[Bill Harrison]

@Con-Hennekens

All my planning is done via a PC and only use my mobile phone app to view and forward maps to other Tom Tom account holders.

Up until today, I have planned 24 routes this year without any issues, as a Gold member.
Now when I come to open any one the 24 routes, I am being asked to upgrade to Gold. These routes were created in Tom Tom Gold.

[Bill Harrison]

@Nick-Carthew

This is the point that I am making. I do have lifetime Gold membership.

[Nick Carthew]

@Bill-Harrison When I search for Bill Harrison in the website I can see two profiles. One has a cat as a profile picture similar to your forum profile picture, this profile has a lifetime navigation subscription.
The second profile has no profile picture but it does have a Gold route planner subscription but not lifetime Gold.

I suspect @Con-Hennekens is correct and you have two MRA profiles.

[Bill Harrison]

Then admin needs to sort this one out.

I am now trying to create a route for a fellow Tom Tom member. Normally created in (default Street maps or Tom tom Gold) of which I can now do neither.
Instead, a window drops down to tell me I can only create route in (HERE/Tom Tom Map)

[Bill Harrison]

@Nick-Carthew

The one with my cat is the only one I can see and login to.

Thanks for bringing this to the light

[Nick Carthew]

@Bill-Harrison I suggest opening a support ticket so that your two accounts can be merged. Having said that I’m not sure that it’s possible, but you certainly need to open a support ticket.

[Con Hennekens]

@Bill-Harrison said in GOLD MEMBER:

The one with my cat is the only one I can see and login to.

Is this the one you have been planning routes with? (I can see only one public route in that profile). In that case they will move the license for Gold to the profile with the cat and you won't lose anything. But it will have to be done through a support ticket.

Good find @Nick-Carthew. I suspect many people start out a Silver or Gold subscription on their computer, and add a Navigation subscription from their phone, often carrying an extra google account without any awareness . Something that happens quite often.