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Route Planner Hanging

[Web] Problems, Bugs and other Issues
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  • Robert Smith 2
    Robert Smith 2 last edited by 18 Sept 2024, 14:46

    Trying to modify a route using safari web browser. When I try and move points, I get a spinning wheel and have to quit, then start again. Has anyone else experienced this since the last update.

    Marinus van Deudekom 1 Reply Last reply 18 Sept 2024, 16:50 Reply Quote 0
    • Marinus van Deudekom
      Marinus van Deudekom RouteXperts @Robert Smith 2 last edited by 18 Sept 2024, 16:50

      @Robert-Smith-2 sometimes the server is just a bit slow. Close the app and start it again

      Honda Goldwing GL1500,
      Honda Silverwing GL 650
      DMD2 T865X 8 inch Android tablet using MRA next for navigation
      Garmin XT (almost in the cupboard)
      Samsung S20FE mounted on a Quadlock and using Android Auto in my car

      Robert Smith 2 RetiredWingMan 2 Replies Last reply 18 Sept 2024, 18:41 Reply Quote 0
      • Robert Smith 2
        Robert Smith 2 @Marinus van Deudekom last edited by 18 Sept 2024, 17:12

        @Marinus-van-Deudekom Thanks, that is what I did. Just haven't seen this before, only started happening a week ago.

        Marinus van Deudekom 1 Reply Last reply 18 Sept 2024, 18:35 Reply Quote 0
        • Marinus van Deudekom
          Marinus van Deudekom RouteXperts @Robert Smith 2 last edited by 18 Sept 2024, 18:35

          @Robert-Smith-2 did you use the mobile app or a mac.

          Honda Goldwing GL1500,
          Honda Silverwing GL 650
          DMD2 T865X 8 inch Android tablet using MRA next for navigation
          Garmin XT (almost in the cupboard)
          Samsung S20FE mounted on a Quadlock and using Android Auto in my car

          Robert Smith 2 1 Reply Last reply 18 Sept 2024, 19:39 Reply Quote 0
          • RetiredWingMan
            RetiredWingMan @Marinus van Deudekom last edited by 18 Sept 2024, 18:41

            @Marinus-van-Deudekom I've seen this occasionally over the years. Not sure if its Internet related or the server. It normally recovers after a bit. Sometimes I have to close and then reopen the route. I use the Google map overlay and it is generally more responsive.

            2010 GL1800 Goldwing using Samsung Galaxy S20 5G Android 13.

            1 Reply Last reply Reply Quote 0
            • Robert Smith 2
              Robert Smith 2 @Marinus van Deudekom last edited by 18 Sept 2024, 19:39

              @Marinus-van-Deudekom Sorry bit of key information. It was on my Mac, so I normally plan on the Mac, then pass to my XT via Garmin drive and the app on my iPhone.

              Marinus van Deudekom 1 Reply Last reply 18 Sept 2024, 19:47 Reply Quote 0
              • Marinus van Deudekom
                Marinus van Deudekom RouteXperts @Robert Smith 2 last edited by 18 Sept 2024, 19:47

                @Robert-Smith-2 I've had the same problem thuis week with my Windows laptop. When I reniewed the browser the problem was fixed.
                I guess it had to do with the combination of server and my internet connection
                Hope it's solved at your end. Sometimes machines just don't di what we want them to do

                Honda Goldwing GL1500,
                Honda Silverwing GL 650
                DMD2 T865X 8 inch Android tablet using MRA next for navigation
                Garmin XT (almost in the cupboard)
                Samsung S20FE mounted on a Quadlock and using Android Auto in my car

                1 Reply Last reply Reply Quote 0
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