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Waypoint Issues - Slow Navigation

Scheduled Pinned Locked Moved [App] Problems, Bugs and other Issues
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  • Adrian Faloonundefined Offline
    Adrian Faloonundefined Offline
    Adrian Faloon
    wrote on last edited by
    #1

    Good afternoon
    We have 16 vehicles that are using the new myrouteapp, but since we changed, our fleet of drivers have given this feedback:

    1. It is a few seconds behind the car, so they are missing turnings for waypoints
    2. The phone battery drains and the phone is red hot
    3. When passing through a waypoint, it still saying they need to go to that waypoint

    each driver confirms that the old app was much better, but unfortunately unable to use the old app now.

    Con Hennekensundefined 1 Reply Last reply
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    • Jörgenundefined Offline
      Jörgenundefined Offline
      Jörgen
      Valued contributor
      wrote on last edited by
      #2

      Hi, question to 1. and 3. where are your waypoints placed? Can you give a sample? Correct WP placing is important.
      To 2. This is under investigation.

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      • Corjan Meijerinkundefined Corjan Meijerink moved this topic from [Web] Problems, Bugs and other Issues on
      • Adrian Faloonundefined Adrian Faloon

        Good afternoon
        We have 16 vehicles that are using the new myrouteapp, but since we changed, our fleet of drivers have given this feedback:

        1. It is a few seconds behind the car, so they are missing turnings for waypoints
        2. The phone battery drains and the phone is red hot
        3. When passing through a waypoint, it still saying they need to go to that waypoint

        each driver confirms that the old app was much better, but unfortunately unable to use the old app now.

        Con Hennekensundefined Online
        Con Hennekensundefined Online
        Con Hennekens
        Alpha tester
        wrote on last edited by
        #3

        @Adrian-Faloon, Do all drivers have the same (company) phone? That is an excellent situation to gather testdata.

        1. Curious which phone this is on. A slight amount of users experience the same problem. It is hard to find out why. As a workaround, what most of the time helps a lot is to have another GPS using app in the background. A tracker, a speed warning app or whatever.

        2. A problem on some (mostly higher end) devices, related to the HERE platform the app is built on. HERE's own WeGo app has the same problem. Devs are nagging HERE about it, but yeah... big company, you know how it goes... 😞

        3. I am having this too, but only under very specific circumstances. For me it is very incidental, only with one specific WP, and only when navigating online when having started the app (or the route) from within a wifi connection, after which the phone switches to the GSM network. Can you confirm the same? I would be very interested to know if the problem disappears when disabling wifi before starting the app, and if it disappears after enabling off-line mode.

        I am just an enthusiastic MRA user, and hope you will be one too!

        Most motorcycle problems are caused by the nut that connects the handlebar to the saddle.

        Streetpilot 2610 / Zumo 660 / Zumo 395 / CAT S52 + MRA app

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