GPX route transfer to Zumo XT not working

[Don Stauffer]

Well, Playstore states that my old Moto phone is not compatible with Garmin Drive. Interesting, as I had it installed before resetting the phone.

The Drive app is connecting to my Pixel phone to the Zumo, and the Drive app icon is visible on the Zumo. As stated, the tracks transfer properly, but the route fails, similar error on all three GPX flavors.

[Don Stauffer]

@MTC-Zeilberg Thanks for testing, could you let me know which version of the Drive app you were using? My installed version is 4.19.22

The Zumo XT software version is 6.50.

[Marinus van Deudekom]

@Don-Stauffer Drive app is 4,22,19
Yours 4.19.22 typo?

[Don Stauffer]

@Marinus-van-Deudekom Sorry, that was a typo. Installed version is 4.22.19, so no difference there. Last time I had this issue it was related to a particular version of the Drive app.

[Hans van de Ven MR.MRA]

@Don-Stauffer

4.22.19

[Don Stauffer]

@Hans-van-de-Ven-MRA-Master Since I had nothing else indicated, I deleted and re-installed the MRA app on my phone. No change, Zumo reports 'failed to import new trips'.

I opened the MRA site from the web browser on the phone, opened last route, dowloaded, open with Garmin Drive. Same result, tracks were imported, route was not.

I switched to my Samsung tablet. I opened the Drive app, connected to the Zumo. I used the browser to open the MRA site, logged in to my account. I opened 'last route', saved it, opened with the Drive app. Selected 'send to Zumo'. Zumo reports tracks added, failed to import new trips.

Not sure where to go from here.

[Hans van de Ven MR.MRA]

@Don-Stauffer

When you go to trips on the XT and choose import via the menu?

[Don Stauffer]

@Hans-van-de-Ven-MRA-Master The new route does not appear on the list in the 'Trip Planner' on the XT. I see previous routes that I have transferred, but I think the process is failing before that point.

I'm getting the same failure using two different devices. The same version of the Drive app works for others. Opening the file using the App or the website (is there a difference?) produces the same error. A hard-wire (USB) transfer does work from my Desktop using the MRA website and Connector app. Tracks do transfer properly.

The only thing I can think of is a hard reset of the Zumo. The software reports as up to date. I can re-import my saved locations using the Garmin Explore website, so it will not be too inconvenient.

Thanks!

[Hans van de Ven MR.MRA]

@Don-Stauffer

Can you share the url of the route? Make sure it is set public

[Don Stauffer]

@Hans-van-de-Ven-MRA-Master Certainly.
https://www.myrouteapp.com/en/social/route/7863171?mode=share

Thanks for your time and attention!

[Hans van de Ven MR.MRA]

@Don-Stauffer

Hi Don,

Always place the waypoints on the route line.
See also points 6 and 10
Then try again

[Don Stauffer]

@Hans-van-de-Ven-MRA-Master Route has been updated, the start and finish were based on actual street addresses, but I moved them to an on-street location. I fixed the other off-route waypoint as well.

But still no change in the transfer to the Zumo, the track imported, but the route failed.

[Hans van de Ven MR.MRA]

@Don-Stauffer

mmm, strange.
Have you linked Garmin Explore in the app?
Yes, then uninstall the App, reinstall it and skip the Garmin Explore step.
If it still doesn't work, then reset the XT to factory settings.

[paul69]

hi @Don-Stauffer

I had a similar issue a while back.

try this ir worked for me. Uninstall the drive app from you device.

after you reinstall the drive app, and start to go through the process, when you get to the page that asks about installing explore click "maybe later"

this works for me

[Don Stauffer]

@Hans-van-de-Ven-MRA-Master Interesting. I uninstalled Explore and Drive. I restarted the phone just on general principles. I then re-installed Drive, logged in using my Garmin account username and password.

During the re-install, I was not prompted to install Explore. I do not see that it automatically loaded without asking.

Anyway, the end result was the same, tracks transferred, route failed. I repeated the same test with my Samsung tablet, which did have Explore installed. With the same result.

For testing, I have been using the route I shared, but the transfer has been failing with every route I have tried in the past couple of months.

Thanks to all for suggestions, I'll reset the Garmin Zumo as a next step.

[Don Stauffer]

@Hans-van-de-Ven-MRA-Master Success! I reset the Zumo to factory default settings and cleared all user data. The Route and Track info are now downloading to the Zumo as before using the Garmin Drive app.

I re-installed Explore on the phone as a test, and it did not affect my ability to download routes.

Many thanks to Hans, and to all who helped me resolve this issue. User support is a great benefit to using MyRoute-App!

Best Regards;

Don Stauffer

[Hans van de Ven MR.MRA]

@Don-Stauffer

Good to hear that it is solved.
I will close this topic now.