Skip to content
  • Categories
  • Recent
  • Popular
  • Support
Collapse
Brand Logo

MRA Community Forum

  1. Home
  2. The MyRoute-app
  3. [App] Problems, Bugs and other Issues
  4. Download Offline Maps is not possible

Download Offline Maps is not possible

Scheduled Pinned Locked Moved [App] Problems, Bugs and other Issues
23 Posts 11 Posters 1.3k Views 3 Watching
  • Oldest to Newest
  • Newest to Oldest
  • Most Votes
Reply
  • Reply as topic
Log in to reply
This topic has been deleted. Only users with topic management privileges can see it.
  • daryl 4undefined Offline
    daryl 4undefined Offline
    daryl 4
    wrote on last edited by daryl 4
    #1

    After experiencing uncontable navigation issues like in this post
    https://forum.myrouteapp.com/user/peter-kinver
    I wanted to give the new navigation a try.
    I want to use offline navigation & offline charts, so I started the download of Germany (as whole / in sections) hours ago -every single download attempt failed, the app freezes and I have to reboot my Android-Device.
    I do not get any charts, not even the smallest ones!
    Any explanations for this behaviour?
    Or does the new app start just like the old one worked, I mean not worked!

    PS: Internet is working😴 I own Navigation Lifetime & Membership Gold.

    Bart De Medtsundefined Stefaan jacobsundefined 2 Replies Last reply
    0
    • daryl 4undefined daryl 4

      After experiencing uncontable navigation issues like in this post
      https://forum.myrouteapp.com/user/peter-kinver
      I wanted to give the new navigation a try.
      I want to use offline navigation & offline charts, so I started the download of Germany (as whole / in sections) hours ago -every single download attempt failed, the app freezes and I have to reboot my Android-Device.
      I do not get any charts, not even the smallest ones!
      Any explanations for this behaviour?
      Or does the new app start just like the old one worked, I mean not worked!

      PS: Internet is working😴 I own Navigation Lifetime & Membership Gold.

      Bart De Medtsundefined Offline
      Bart De Medtsundefined Offline
      Bart De Medts
      wrote on last edited by
      #2

      @daryl-4 It should work normally. Some tips: uninstall the app and reinstall it. Start by downloading a small country (e.g. Luxembourg) and keep the app "active" while downloading... so don't do anything else with your phone.

      Using a DMD-T665 navigation phone on my motorcycle with a SilverFox controller.
      Wireless CarPlay in my car (iPhone 15).

      daryl 4undefined 1 Reply Last reply
      0
      • Bart De Medtsundefined Bart De Medts

        @daryl-4 It should work normally. Some tips: uninstall the app and reinstall it. Start by downloading a small country (e.g. Luxembourg) and keep the app "active" while downloading... so don't do anything else with your phone.

        daryl 4undefined Offline
        daryl 4undefined Offline
        daryl 4
        wrote on last edited by daryl 4
        #3

        @Bart-DM
        Hi Bart, thanks for your answer.
        All you suggested...I have already gone through today.
        But the app doesn't work normal.

        I have already reinstalled the app, updated it. I kept the phone active, I rebooted the device, ect.
        I didn't do anything else while downloading attempt and I can't get the tiniest mapdates. Bremen, 99 MB ...freezed🤬!

        Is there anyone out there experiencing the same problem?
        MRA team ... is your server down?
        I'm so fed up with this ...

        Bart De Medtsundefined 1 Reply Last reply
        0
        • daryl 4undefined daryl 4

          @Bart-DM
          Hi Bart, thanks for your answer.
          All you suggested...I have already gone through today.
          But the app doesn't work normal.

          I have already reinstalled the app, updated it. I kept the phone active, I rebooted the device, ect.
          I didn't do anything else while downloading attempt and I can't get the tiniest mapdates. Bremen, 99 MB ...freezed🤬!

          Is there anyone out there experiencing the same problem?
          MRA team ... is your server down?
          I'm so fed up with this ...

          Bart De Medtsundefined Offline
          Bart De Medtsundefined Offline
          Bart De Medts
          wrote on last edited by
          #4

          @daryl-4 I'm not an Android user, but can you empty the app's cach?

          Using a DMD-T665 navigation phone on my motorcycle with a SilverFox controller.
          Wireless CarPlay in my car (iPhone 15).

          daryl 4undefined 1 Reply Last reply
          0
          • Bart De Medtsundefined Bart De Medts

            @daryl-4 I'm not an Android user, but can you empty the app's cach?

            daryl 4undefined Offline
            daryl 4undefined Offline
            daryl 4
            wrote on last edited by
            #5

            @Bart-DM
            Already done.

            Bart De Medtsundefined 1 Reply Last reply
            0
            • daryl 4undefined daryl 4

              @Bart-DM
              Already done.

              Bart De Medtsundefined Offline
              Bart De Medtsundefined Offline
              Bart De Medts
              wrote on last edited by
              #6

              @daryl-4 Ok, if I were yours I would create a ticket in the support section so you can get personal assistance from the MRA team.

              Using a DMD-T665 navigation phone on my motorcycle with a SilverFox controller.
              Wireless CarPlay in my car (iPhone 15).

              daryl 4undefined 1 Reply Last reply
              0
              • Bart De Medtsundefined Bart De Medts

                @daryl-4 Ok, if I were yours I would create a ticket in the support section so you can get personal assistance from the MRA team.

                daryl 4undefined Offline
                daryl 4undefined Offline
                daryl 4
                wrote on last edited by
                #7

                @Bart-DM
                Your confidence is great, but in the last years I have created tickets for all the problems I had with the navigation app.
                You know what? I never got even an answer and if I got replies it wasn't anything that helped.
                Thank you at this point, I'll try later again.
                Enjoy yor weekend👋🏼

                Bart De Medtsundefined Con Hennekensundefined 2 Replies Last reply
                1
                • daryl 4undefined daryl 4

                  @Bart-DM
                  Your confidence is great, but in the last years I have created tickets for all the problems I had with the navigation app.
                  You know what? I never got even an answer and if I got replies it wasn't anything that helped.
                  Thank you at this point, I'll try later again.
                  Enjoy yor weekend👋🏼

                  Bart De Medtsundefined Offline
                  Bart De Medtsundefined Offline
                  Bart De Medts
                  wrote on last edited by
                  #8

                  @daryl-4 … @Corjan-Meijerink

                  Using a DMD-T665 navigation phone on my motorcycle with a SilverFox controller.
                  Wireless CarPlay in my car (iPhone 15).

                  1 Reply Last reply
                  0
                  • daryl 4undefined daryl 4

                    @Bart-DM
                    Your confidence is great, but in the last years I have created tickets for all the problems I had with the navigation app.
                    You know what? I never got even an answer and if I got replies it wasn't anything that helped.
                    Thank you at this point, I'll try later again.
                    Enjoy yor weekend👋🏼

                    Con Hennekensundefined Offline
                    Con Hennekensundefined Offline
                    Con Hennekens
                    wrote on last edited by
                    #9

                    @daryl-4, I know the app causes some headscratches concerning the off-line maps, but I have never seen the problem you are describing. I would almost think your firewall is blocking access to the map-server (which is HERE and not MRA btw). Are you able to use some one else his internet connection? Or try it over 4G? What kind of device are you using?

                    I am just an enthusiastic MRA user, and hope you will be one too!

                    Most motorcycle problems are caused by the nut that connects the handlebar to the saddle.

                    Streetpilot 2610 / Zumo 660 / Zumo 395 / CAT S52 + MRA app

                    daryl 4undefined 1 Reply Last reply
                    0
                    • Con Hennekensundefined Con Hennekens

                      @daryl-4, I know the app causes some headscratches concerning the off-line maps, but I have never seen the problem you are describing. I would almost think your firewall is blocking access to the map-server (which is HERE and not MRA btw). Are you able to use some one else his internet connection? Or try it over 4G? What kind of device are you using?

                      daryl 4undefined Offline
                      daryl 4undefined Offline
                      daryl 4
                      wrote on last edited by
                      #10

                      @Con-Hennekens
                      Feel lucky not to face these issues. I like the sentence Its HERE Maps, not MRA
                      At last I spend the whole day downloading a few offline maps for testing the new navigation app. Maybe it works on one of my five devices?

                      Con Hennekensundefined 1 Reply Last reply
                      0
                      • daryl 4undefined daryl 4

                        @Con-Hennekens
                        Feel lucky not to face these issues. I like the sentence Its HERE Maps, not MRA
                        At last I spend the whole day downloading a few offline maps for testing the new navigation app. Maybe it works on one of my five devices?

                        Con Hennekensundefined Offline
                        Con Hennekensundefined Offline
                        Con Hennekens
                        wrote on last edited by
                        #11

                        @daryl-4, Having that same problem on all your devices, while clearly everyone is able to download maps (be it with hicups) in my view is an indication of a problem that lies in your internet connection / firewall / VPN or whatever infrastructure. Did you follow my advice to try your neighbours wifi or GSM data?

                        I am just an enthusiastic MRA user, and hope you will be one too!

                        Most motorcycle problems are caused by the nut that connects the handlebar to the saddle.

                        Streetpilot 2610 / Zumo 660 / Zumo 395 / CAT S52 + MRA app

                        1 Reply Last reply
                        0
                        • Jörgenundefined Offline
                          Jörgenundefined Offline
                          Jörgen
                          Instructor
                          wrote on last edited by
                          #12

                          Hi Daryl, I had also some problems. It took me three or four attempts, mostly at times when others were not on the internet, to complete my maps for a few countries. But in the end they were downloaded.
                          It doesn't work perfectly, why I don't know? Maybe they use different servers for user in Germany.
                          What I find stupid, however, is that for a few small updates you have to completely re-download all the maps. I'd better not do that at the moment.

                          Hardware
                          iPhone 12 pro (iOS 17.0.2)
                          Oukitel RT3 (Andr. 12)
                          Samsung Galaxy XCover 4 (Andr. 9 Pie)
                          Wireless CarPlay mit (Elebest C650)
                          Wired CarPlay (SEAT Arona - 2021)
                          For more information, click here

                          Con Hennekensundefined 1 Reply Last reply
                          1
                          • Jörgenundefined Jörgen

                            Hi Daryl, I had also some problems. It took me three or four attempts, mostly at times when others were not on the internet, to complete my maps for a few countries. But in the end they were downloaded.
                            It doesn't work perfectly, why I don't know? Maybe they use different servers for user in Germany.
                            What I find stupid, however, is that for a few small updates you have to completely re-download all the maps. I'd better not do that at the moment.

                            Con Hennekensundefined Offline
                            Con Hennekensundefined Offline
                            Con Hennekens
                            wrote on last edited by
                            #13

                            @Jörgen, TomTom and Garmin devices also exchange the complete map data for each update. But you are right, that can be done cleverer on a smartphone. In fact, it has been done cleverer, by only downloading the delta's of the maps (the changed parts). However that function (of the HERE platform) was so desperately unstable that the dev team decided to take it out and redownload the complete maps instead. I do hope HERE is able to fix that AND the troublesome complete downloads soon!

                            I am just an enthusiastic MRA user, and hope you will be one too!

                            Most motorcycle problems are caused by the nut that connects the handlebar to the saddle.

                            Streetpilot 2610 / Zumo 660 / Zumo 395 / CAT S52 + MRA app

                            1 Reply Last reply
                            0
                            • daryl 4undefined daryl 4

                              After experiencing uncontable navigation issues like in this post
                              https://forum.myrouteapp.com/user/peter-kinver
                              I wanted to give the new navigation a try.
                              I want to use offline navigation & offline charts, so I started the download of Germany (as whole / in sections) hours ago -every single download attempt failed, the app freezes and I have to reboot my Android-Device.
                              I do not get any charts, not even the smallest ones!
                              Any explanations for this behaviour?
                              Or does the new app start just like the old one worked, I mean not worked!

                              PS: Internet is working😴 I own Navigation Lifetime & Membership Gold.

                              Stefaan jacobsundefined Offline
                              Stefaan jacobsundefined Offline
                              Stefaan jacobs
                              wrote on last edited by
                              #14

                              @daryl-4 I have the same problem

                              1 Reply Last reply
                              0
                              • Jan Huismanundefined Offline
                                Jan Huismanundefined Offline
                                Jan Huisman
                                wrote on last edited by Jan Huisman
                                #15
                                This post is deleted!
                                Stefan Hummelinkundefined Corjan Meijerinkundefined Con Hennekensundefined Bart De Medtsundefined 4 Replies Last reply
                                -1
                                • Jan Huismanundefined Jan Huisman

                                  This post is deleted!

                                  Stefan Hummelinkundefined Offline
                                  Stefan Hummelinkundefined Offline
                                  Stefan Hummelink
                                  wrote on last edited by
                                  #16

                                  @Jan-Huisman said in Download Offline Maps is not possible:

                                  Or is the code in MRA just rubbish ?

                                  This definitely must be it!

                                  Manks bu'j te bange.

                                  1 Reply Last reply
                                  0
                                  • Jan Huismanundefined Jan Huisman

                                    This post is deleted!

                                    Corjan Meijerinkundefined Offline
                                    Corjan Meijerinkundefined Offline
                                    Corjan Meijerink
                                    administrator
                                    wrote on last edited by
                                    #17

                                    @Jan-Huisman said in Download Offline Maps is not possible:

                                    Or is the code in MRA just rubbish ?

                                    Hell yeah! 😆

                                    1 Reply Last reply
                                    0
                                    • Jan Huismanundefined Jan Huisman

                                      This post is deleted!

                                      Con Hennekensundefined Offline
                                      Con Hennekensundefined Offline
                                      Con Hennekens
                                      wrote on last edited by
                                      #18

                                      @Jan-Huisman said in Download Offline Maps is not possible:

                                      Or is the code in MRA just rubbish ?

                                      Would be an easy fix if it was just that, wouldn't it 🤣

                                      I am just an enthusiastic MRA user, and hope you will be one too!

                                      Most motorcycle problems are caused by the nut that connects the handlebar to the saddle.

                                      Streetpilot 2610 / Zumo 660 / Zumo 395 / CAT S52 + MRA app

                                      1 Reply Last reply
                                      0
                                      • Jan Huismanundefined Jan Huisman

                                        This post is deleted!

                                        Bart De Medtsundefined Offline
                                        Bart De Medtsundefined Offline
                                        Bart De Medts
                                        wrote on last edited by
                                        #19

                                        @Jan-Huisman "C'est le ton qui fait la musique"...

                                        Using a DMD-T665 navigation phone on my motorcycle with a SilverFox controller.
                                        Wireless CarPlay in my car (iPhone 15).

                                        1 Reply Last reply
                                        0
                                        • Paulusmaundefined Offline
                                          Paulusmaundefined Offline
                                          Paulusma
                                          wrote on last edited by
                                          #20

                                          I had the same problems. But when i download the map in sections it was oke. When i this week for the first time the maps downloaded i had an old version. Direct after dowloading the maps i had downloaded the new version and then it was oke. But downloading the new maps (just a smal part of Europe) takes about one houre.

                                          I hope did helps you.
                                          Excuse me for my Englisch but i am a dutch men.

                                          1 Reply Last reply
                                          1
                                          Reply
                                          • Reply as topic
                                          Log in to reply
                                          • Oldest to Newest
                                          • Newest to Oldest
                                          • Most Votes


                                          • 1
                                          • 2
                                          ACTIVE USERS
                                          Jörgenundefined
                                          Jörgen
                                          Corjan Meijerinkundefined
                                          Corjan Meijerink
                                          Con Hennekensundefined
                                          Con Hennekens
                                          Hans van de Ven MR.MRAundefined
                                          Hans van de Ven MR.MRA
                                          Paulusmaundefined
                                          Paulusma
                                          daryl 4undefined
                                          daryl 4
                                          Stefan Hummelinkundefined
                                          Stefan Hummelink
                                          Bart De Medtsundefined
                                          Bart De Medts
                                          CARAMBAundefined
                                          CARAMBA
                                          Jan Huismanundefined
                                          Jan Huisman
                                          Stefaan jacobsundefined
                                          Stefaan jacobs
                                          POPULAR TOPICS
                                          • Automatically skipping waypoints (shaping points) issue
                                            Steve Jarrellundefined
                                            Steve Jarrell
                                            0
                                            10
                                            167

                                          • SilverFox Controller C 1
                                            Corjan Meijerinkundefined
                                            Corjan Meijerink
                                            0
                                            55
                                            3.3k

                                          • Forum update
                                            Arjan de Vriesundefined
                                            Arjan de Vries
                                            9
                                            18
                                            385

                                          • Suggestion - Compass on screen layout option
                                            Steve Jarrellundefined
                                            Steve Jarrell
                                            0
                                            4
                                            61

                                          • Anyone problems with iOS 18.5?
                                            Nick Carthewundefined
                                            Nick Carthew
                                            0
                                            6
                                            62

                                          • Navigate routes as tracks question
                                            Steve Jarrellundefined
                                            Steve Jarrell
                                            0
                                            6
                                            197

                                          • bluetooth controller aliexpress
                                            Lluis Arasanzundefined
                                            Lluis Arasanz
                                            0
                                            13
                                            754

                                          • New beta! 4.3.9 (391)
                                            RetiredWingManundefined
                                            RetiredWingMan
                                            10
                                            19
                                            245
                                          MY GROUPS
                                          • Login

                                          • Login or register to search.
                                          • First post
                                            Last post
                                          0
                                          • Categories
                                          • Recent
                                          • Popular
                                          • Support