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    • John Doyle 0
      John Doyle 0 last edited by John Doyle 0

      Hi All
      New MRA user here and I have 2 questions regarding the Silver subscription that I purchased
      In my account details It lists that I have a Silver subscription but in the Profile it says I have the Basic free account Is there anything in the profile i need to do to change this

      Also according to this page
      https://info.myrouteapp.com/starter-info-silver/
      I should have access to up to 10 map layers but appear to be able to use 4
      the rest appear to be locked to the gold account

      I am guessing there are other are other features I am unable to use that I just have not found yet

      Could this be because my profile thinks i only have the free account
      Thanks in advance for any replies
      J

      sudolea Hans van de Ven MRA-Master 3 Replies Last reply Reply Quote 0
      • sudolea
        sudolea @John Doyle 0 last edited by

        @john-doyle-0 Your confusion comes from the difference between the map overlays

        9f212b3c-50f7-49c5-a866-a487a64eb3d8-afbeelding.png

        and the route calculation possibilities coming with the toolkits

        6c538833-971c-459f-a607-5a32e1c254c4-afbeelding.png

        Whereas you can use, as a Silver subscriber, all possible map overlays, you'll only be able to have your routes calculated in OSM (OpenStreetMap). Have a look at 2 crosses at the beginning of the 3th section in the screenshot below (mentioning "routeberekening" i.e. "route calculation")

        e1ac78f8-d7f6-4b5e-9604-2fe2ab1bc97e-afbeelding.png

        1 Reply Last reply Reply Quote 0
        • John Doyle 0
          John Doyle 0 last edited by

          @sudolea said in Silver Subscription:

          Whereas you can use, as a Silver subscriber, all possible map overlays,

          Thanks for the Reply
          Yes I am confused 😞
          On the linked page to the features of the silver sub it says access to up to 10 layers including Michelin and google maps but When I look in what I am thinking is the map layers I see Michelin and google maps but all others appear to be locked to Gold sub
          overlay.JPG

          sudolea 1 Reply Last reply Reply Quote 0
          • sudolea
            sudolea @John Doyle 0 last edited by

            @john-doyle-0 Sorry for the extra confusion I added. What I said in my previous post wasn't correct. I messed up the 2 columns related to the Gold and the Silver subscription. Indeed, the Silver account seems to have restrictions in the layers in the screenshot I made in my previous post whereas I actually only correctly mentioned the information related to the toolkits. The information I mentioned related to the map layers in my previous post wasn't correct, looking back at the screenshot I made in my previous post.

            However, in the link you send, indeed there is a mismatch between the information there and the information from my screenshot !!!

            This seems to be an error from MRA ??? I suggest you contact them, because indeed, this doesn't seem to be correct. Sorry for the confusion I may have added, but indeed, your statement looks correct to me : according to the info in your opening post, you should be allowed using the 10 layers...

            John Doyle 0 1 Reply Last reply Reply Quote 0
            • Hans van de Ven MRA-Master
              Hans van de Ven MRA-Master Instructor RouteXperts @John Doyle 0 last edited by

              @john-doyle-0

              Will be fixed asap

              Een dag niet gelachen is een dag niet geleefd / A day without laughter is a day wasted
              Een route is net zo goed als deze uitgezet is. / A route is only as good as it has been plotted.

              1 Reply Last reply Reply Quote 0
              • Hans van de Ven MRA-Master
                Hans van de Ven MRA-Master Instructor RouteXperts @John Doyle 0 last edited by

                @john-doyle-0

                Is this your account?

                https://www.myrouteapp.com/profile/home/1205127

                Een dag niet gelachen is een dag niet geleefd / A day without laughter is a day wasted
                Een route is net zo goed als deze uitgezet is. / A route is only as good as it has been plotted.

                John Doyle 0 1 Reply Last reply Reply Quote 0
                • John Doyle 0
                  John Doyle 0 @Hans van de Ven MRA-Master last edited by John Doyle 0

                  @hans-van-de-ven-mra-master said in Silver Subscription:

                  @john-doyle-0

                  Is this your account?

                  https://www.myrouteapp.com/profile/home/1205127

                  I think so If I click on that link it brings me to my profile with the picture of my Bike
                  Thanks for your reply 🙂
                  John

                  1 Reply Last reply Reply Quote 0
                  • John Doyle 0
                    John Doyle 0 @sudolea last edited by

                    @sudolea said in Silver Subscription:

                    @john-doyle-0 Sorry for the extra confusion I added. What I said in my previous post wasn't correct. I messed up the 2 columns related to the Gold and the Silver subscription. Indeed, the Silver account seems to have restrictions in the layers in the screenshot I made in my previous post whereas I actually only correctly mentioned the information related to the toolkits. The information I mentioned related to the map layers in my previous post wasn't correct, looking back at the screenshot I made in my previous post.

                    However, in the link you send, indeed there is a mismatch between the information there and the information from my screenshot !!!

                    This seems to be an error from MRA ??? I suggest you contact them, because indeed, this doesn't seem to be correct. Sorry for the confusion I may have added, but indeed, your statement looks correct to me : according to the info in your opening post, you should be allowed using the 10 layers...

                    No problem at all 🙂 and thanks for your replies
                    Have a nice weekend
                    John

                    1 Reply Last reply Reply Quote 0
                    • Corjan Meijerink
                      Corjan Meijerink administrator last edited by

                      @John-Doyle-0 Your profile page should now display the correct information! Thanks for reporting

                      John Doyle 0 1 Reply Last reply Reply Quote 1
                      • John Doyle 0
                        John Doyle 0 @Corjan Meijerink last edited by

                        @corjan-meijerink
                        Thank you for fixing this 🙂
                        John

                        1 Reply Last reply Reply Quote 0
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