Route recalculation problems...

Spili · 10 May 2021, 10:01

Lately having an issue like that.
Of course internet is ok.
Online mode ON.
Maps downloaded.
In android MRA NAV has all permission ON.

Hans van de Ven MR.MRA · 10 May 2021, 11:26

@Spili

Can you share your route, make sure that it is public

Spili · 10 May 2021, 12:13

Oh!
All my routes are private...
Did not know it must be a Public.

I'll try again in a few hours...
Hope it is so easy

Spili · 10 May 2021, 14:29

@Hans-van-de-Ven-MRA-Master
Switched to a Public my routes.
Unfortunately no changes...
Still Network error.

Reinhard-32 · 10 May 2021, 14:34

@Spili Is a specific route affected or in general.

MyRouteapp Academy · 10 May 2021, 14:36

@Spili
Firewall?

Hans van de Ven MR.MRA · 10 May 2021, 14:38

@Spili
@Spili

Set it public and share the url off the route here, so I (we) can check what is wrong, why the route isn't calculated

Nick Carthew · 10 May 2021, 17:23

@Spili You could try uninstalling the app and re-installing. This has the effect of making sure that you have the latest version. None of your data will be affected as it is all cloud based.

Spili · 11 May 2021, 12:33

@Reinhard-32

In general.
All routes I had in a Private mode.
Changed to a Public mode.
New test route as a Public.
And for 10 recalculations only 1 or 2 times works without an error.
In this time every other app in my phone works ok with mobile internet.
Google maps with no any problem.

@Hans-MRA-Master
No firewall. No VPN. Regular GSM LTE
Test route:
https://www.myrouteapp.com/en/social/route/4552700?mode=share
Old route changed from Private to a Public:
https://www.myrouteapp.com/en/social/route/3133348?mode=share

The same problem...

@Nick-Carthew
Did it. Twice
Clearing a cache etc.

Reinhard-32 · 11 May 2021, 13:00

@Spili I have opened both of your routes and it works here. I am in Germany so a route to your starting point ist added automatically.
I works at two devices, my iPhone and my android phone.

Spili · 11 May 2021, 18:13

@Reinhard-32

And when I clik NAVIGATE and I run then recalculations gives me an errors
Cannor refresh. Cannot load new track beacuse of network error.

Hans van de Ven MR.MRA · 11 May 2021, 21:52

@Spili

No problems, both routes opens and the route is calculated

Hans van de Ven MR.MRA · 11 May 2021, 21:59

@Spili

Reinhard-32 · 11 May 2021, 22:59

@Spili Can you tell us something about your mobile phone? Is it an Apple IPhone or an android phone. Which software release has your phone and which release has the navigation app?