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Blocked Account

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  • Steve Montrealundefined Offline
    Steve Montrealundefined Offline
    Steve Montreal
    wrote on last edited by
    #1

    A few days ago my MyRoute-App account was blocked due to too many devices using it.

    I had not added any devices for several months, so this was news to me.
    I am using the App on my four personal Apple devices.

    I have sent numerous requests over the past few days for action to resolve this, but I cannot get any response!
    I am starting to suspect that my account has been hacked or hijacked.

    Why will they not reply and resolve this?

    Has this happened to anybody else?

    Drabslabundefined Nick Carthewundefined 2 Replies Last reply
    0
    • Steve Montrealundefined Steve Montreal

      A few days ago my MyRoute-App account was blocked due to too many devices using it.

      I had not added any devices for several months, so this was news to me.
      I am using the App on my four personal Apple devices.

      I have sent numerous requests over the past few days for action to resolve this, but I cannot get any response!
      I am starting to suspect that my account has been hacked or hijacked.

      Why will they not reply and resolve this?

      Has this happened to anybody else?

      Drabslabundefined Offline
      Drabslabundefined Offline
      Drabslab
      wrote on last edited by
      #2

      @Steve-Montreal this is a typical problem for a support ticket. Did you enter one?

      It is not difficult, it is easy, it's a hobby

      1 Reply Last reply
      0
      • Steve Montrealundefined Offline
        Steve Montrealundefined Offline
        Steve Montreal
        wrote on last edited by
        #3

        As I said, I have sent them numerous emails & replied to the 'blocking' message.

        No replies whatsoever

        I've been a Gold Member since it started. This is just dreadful service!!

        Drabslabundefined 1 Reply Last reply
        0
        • Steve Montrealundefined Steve Montreal

          As I said, I have sent them numerous emails & replied to the 'blocking' message.

          No replies whatsoever

          I've been a Gold Member since it started. This is just dreadful service!!

          Drabslabundefined Offline
          Drabslabundefined Offline
          Drabslab
          wrote on last edited by
          #4

          @Steve-Montreal said in Blocked Account:

          This is just dreadful service!!

          not necessarily,

          as said earlier, for support you need to open a support ticket; this guarantees that your problem is not snowed under in the thousands of emails received.

          f298ce3d-8ded-4708-8235-4e1874ecc1d2-image.png

          It is not difficult, it is easy, it's a hobby

          Drabslabundefined 1 Reply Last reply
          0
          • Drabslabundefined Drabslab

            @Steve-Montreal said in Blocked Account:

            This is just dreadful service!!

            not necessarily,

            as said earlier, for support you need to open a support ticket; this guarantees that your problem is not snowed under in the thousands of emails received.

            f298ce3d-8ded-4708-8235-4e1874ecc1d2-image.png

            Drabslabundefined Offline
            Drabslabundefined Offline
            Drabslab
            wrote on last edited by
            #5

            @Drabslab 69538523-c4e3-46a7-8e9b-41e57cd993e9-image.png

            It is not difficult, it is easy, it's a hobby

            1 Reply Last reply
            0
            • Steve Montrealundefined Offline
              Steve Montrealundefined Offline
              Steve Montreal
              wrote on last edited by
              #6

              Already did that

              1 Reply Last reply
              0
              • Steve Montrealundefined Offline
                Steve Montrealundefined Offline
                Steve Montreal
                wrote on last edited by
                #7

                When I received the 'blocking' email, the requested response was for me to reply via the link in the email.
                This I have done several times.
                I also raised a ticket.

                Nick Carthewundefined 1 Reply Last reply
                0
                • Steve Montrealundefined Steve Montreal

                  When I received the 'blocking' email, the requested response was for me to reply via the link in the email.
                  This I have done several times.
                  I also raised a ticket.

                  Nick Carthewundefined Offline
                  Nick Carthewundefined Offline
                  Nick Carthew
                  RouteXperts Instructor
                  wrote on last edited by
                  #8

                  @Steve-Montreal Sorry to hear that you're having problems, I must disagree with you about it being a dreadful service though. MRA is a small company that prides itself with customer satisfaction. Have you ever tried seeking help from TomTom or Garmin! I will pass on your request to unblock your account.

                  Always willing to help if I can.
                  Triumph Tiger 1200 XRT called Tina.
                  MRA Navigation Next and SilverFox B8J bar buttons.
                  Quadlock wireless mount for IPhone 11.
                  Cardo Scala Packtalk Bold.
                  TomTom Rider 500. (In the cupboard now)

                  1 Reply Last reply
                  0
                  • Steve Montrealundefined Steve Montreal

                    A few days ago my MyRoute-App account was blocked due to too many devices using it.

                    I had not added any devices for several months, so this was news to me.
                    I am using the App on my four personal Apple devices.

                    I have sent numerous requests over the past few days for action to resolve this, but I cannot get any response!
                    I am starting to suspect that my account has been hacked or hijacked.

                    Why will they not reply and resolve this?

                    Has this happened to anybody else?

                    Nick Carthewundefined Offline
                    Nick Carthewundefined Offline
                    Nick Carthew
                    RouteXperts Instructor
                    wrote on last edited by
                    #9

                    Hi @Steve-Montreal Your account is now unblocked.

                    Always willing to help if I can.
                    Triumph Tiger 1200 XRT called Tina.
                    MRA Navigation Next and SilverFox B8J bar buttons.
                    Quadlock wireless mount for IPhone 11.
                    Cardo Scala Packtalk Bold.
                    TomTom Rider 500. (In the cupboard now)

                    SteveVundefined 1 Reply Last reply
                    0
                    • Nick Carthewundefined Nick Carthew

                      Hi @Steve-Montreal Your account is now unblocked.

                      SteveVundefined Offline
                      SteveVundefined Offline
                      SteveV
                      wrote on last edited by
                      #10

                      @Nick-Carthew & Michel

                      Thank you

                      1 Reply Last reply
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