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  4. Issues since the 5.1.0-462 update / Crashes and lag

Issues since the 5.1.0-462 update / Crashes and lag

Scheduled Pinned Locked Moved [App] Problems, Bugs and other Issues
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  • Massimo Cardoneundefined Massimo Cardone

    I check the Play Store every day, hoping to see an update for MRA, because on Wednesday morning we’re setting off on the Routes des Grandes Alpes, and if the app keeps crashing – as it has done so far – it won’t be any fun and I’ll be annoyed.

    And it won’t just be me who’ll be annoyed, but also my four friends, who all use MRA too. Oh well, we’ll see – as they say, hope dies last.

    Peter Zehentreiterundefined Offline
    Peter Zehentreiterundefined Offline
    Peter Zehentreiter
    wrote last edited by
    #80

    @Massimo-Cardone Hi Massimo,
    Please try to drive completely offline, whilst there’s no guarantee, personally, I’ve had fewer problems – or, to be precise, no problems at all – when driving offline so far.

    You’ll need to manually bypass any roadblocks, but apart from that, this setting has caused me the least trouble so far.

    Enjoy your trip.

    BMW R 1250 GS
    MRA Navigation & SilverFox C1 Controller
    DMD-NOR7E 7"
    SPC Universal mount
    Motorola Edge 40 "offline"
    Sena SLR 3
    Sena 50 R

    1 Reply Last reply
    0
    • Massimo Cardoneundefined Offline
      Massimo Cardoneundefined Offline
      Massimo Cardone
      wrote last edited by
      #81

      Hello Peter

      Thank you very much for pointing that out and for the tip. What exactly does ‘driving offline’ mean? Will I no longer receive traffic jam alerts, or what exactly is the disadvantage – or indeed the advantage – of doing so?

      Kind regards

      Massimo

      Peter Zehentreiterundefined 1 Reply Last reply
      0
      • Massimo Cardoneundefined Massimo Cardone

        Hello Peter

        Thank you very much for pointing that out and for the tip. What exactly does ‘driving offline’ mean? Will I no longer receive traffic jam alerts, or what exactly is the disadvantage – or indeed the advantage – of doing so?

        Kind regards

        Massimo

        Peter Zehentreiterundefined Offline
        Peter Zehentreiterundefined Offline
        Peter Zehentreiter
        wrote last edited by
        #82

        @Massimo-Cardone Hi Massimo,

        1. You must ensure that you have downloaded all the countries you intend to travel through on your trip to France.

        2. To navigate completely offline, simply enable offline navigation in the navigation settings.

        3. If, for example, a road closure occurs due to roadworks, the MRA will NOT automatically route you round the roadworks but will simply alert you to the closure with a red icon; you’ll need to find a detour manually (though that shouldn’t really be a problem).

        A tip from me...

        Before setting off each day, have a look at that day’s route online whilst having breakfast; that way, you can see in advance if there are any diversions (the white line of the original route would be visible in the event of a diversion).

        If you spot a deviation, you can double-check on Google Maps to see if the road closure is actually in place; if so, you could manually adjust the waypoints yourself.

        It takes about 5 minutes over breakfast 😉

        If no road closure is visible online, you don’t need to do anything else.

        You just need to switch to offline navigation before setting off.

        If you have any further questions, I’m happy to help.

        Kind regards
        Peter

        1000031310.png 1000031309.png 1000031307.png

        BMW R 1250 GS
        MRA Navigation & SilverFox C1 Controller
        DMD-NOR7E 7"
        SPC Universal mount
        Motorola Edge 40 "offline"
        Sena SLR 3
        Sena 50 R

        1 Reply Last reply
        0
        • Massimo Cardoneundefined Offline
          Massimo Cardoneundefined Offline
          Massimo Cardone
          wrote last edited by
          #83

          Hello Peter

          Thank you very much for the detailed explanation. I’ll give it a go on Wednesday whilst we’re travelling.

          Best regards

          Massimo

          Peter Zehentreiterundefined 1 Reply Last reply
          0
          • Massimo Cardoneundefined Massimo Cardone

            Hello Peter

            Thank you very much for the detailed explanation. I’ll give it a go on Wednesday whilst we’re travelling.

            Best regards

            Massimo

            Peter Zehentreiterundefined Offline
            Peter Zehentreiterundefined Offline
            Peter Zehentreiter
            wrote last edited by
            #84

            @Massimo-Cardone I wish you all the best

            Please remember that the Tour de France is currently underway too 😉

            BMW R 1250 GS
            MRA Navigation & SilverFox C1 Controller
            DMD-NOR7E 7"
            SPC Universal mount
            Motorola Edge 40 "offline"
            Sena SLR 3
            Sena 50 R

            1 Reply Last reply
            0
            • Peter Zehentreiterundefined Offline
              Peter Zehentreiterundefined Offline
              Peter Zehentreiter
              wrote last edited by
              #85

              We drove 380 km today.

              Android device “NOR7E”
              Online travel mode.

              After about 260 km, the app crashed and only the Android device’s home screen was visible.

              After I reopened MRA, I had to tap ‘Navigate’ and everything was fine again for the rest of the day.

              @Corjan, I’ve attached the log for this to the existing ticket.

              BMW R 1250 GS
              MRA Navigation & SilverFox C1 Controller
              DMD-NOR7E 7"
              SPC Universal mount
              Motorola Edge 40 "offline"
              Sena SLR 3
              Sena 50 R

              Corjan Meijerinkundefined 1 Reply Last reply
              0
              • Peter Zehentreiterundefined Peter Zehentreiter

                We drove 380 km today.

                Android device “NOR7E”
                Online travel mode.

                After about 260 km, the app crashed and only the Android device’s home screen was visible.

                After I reopened MRA, I had to tap ‘Navigate’ and everything was fine again for the rest of the day.

                @Corjan, I’ve attached the log for this to the existing ticket.

                Corjan Meijerinkundefined Offline
                Corjan Meijerinkundefined Offline
                Corjan Meijerink
                Developer
                wrote last edited by
                #86

                @Peter-Zehentreiter with what version of the app?

                Peter Zehentreiterundefined 1 Reply Last reply
                0
                • Corjan Meijerinkundefined Corjan Meijerink

                  @Peter-Zehentreiter with what version of the app?

                  Peter Zehentreiterundefined Offline
                  Peter Zehentreiterundefined Offline
                  Peter Zehentreiter
                  wrote last edited by
                  #87

                  @Corjan-Meijerink Version 5.2.0-474

                  BMW R 1250 GS
                  MRA Navigation & SilverFox C1 Controller
                  DMD-NOR7E 7"
                  SPC Universal mount
                  Motorola Edge 40 "offline"
                  Sena SLR 3
                  Sena 50 R

                  1 Reply Last reply
                  0
                  • Aiello antoninoundefined Offline
                    Aiello antoninoundefined Offline
                    Aiello antonino
                    wrote last edited by Aiello antonino
                    #88

                    Two days on the road, the app closed after a few seconds of being open and connected to CarPlay, at least three times. I then tried to put it Offline, but it did it again, in the same way... app version
                    5.2.0-473 with iOS

                    1 Reply Last reply
                    0
                    • Massimo Cardoneundefined Offline
                      Massimo Cardoneundefined Offline
                      Massimo Cardone
                      wrote last edited by Massimo Cardone
                      #89

                      A wonderful good morning

                      We set off on the ‘La Routes des Grandes Alpes’ motorbike tour last Wednesday and came back yesterday evening. It was simply fantastic. I’m talking about the tour, not the sat-nav.

                      There were five of us in total, including me, and my four friends all use MRA because I recommended it to them and they took my advice. Naturally, I’d been promoting MRA and talking about it with great enthusiasm.

                      But when MRA doesn’t work as it should and we’re all frustrated, it unfortunately reflects badly on me, as I was the one who recommended it to them.

                      We set off at 7.00 am on Wednesday. The problems started at around 11.00 am: MRA crashed and the cursor lagged. I got MRA working again, but at almost exactly 12.00 noon the same problem occurred. After that, I had a crash practically every 15 minutes until the evening.

                      As I am – and was – the group leader, I had to let someone else take the lead. After a while, the new group leader also had to let someone else take the lead, as his MRA was constantly crashing too, and it carried on like that until the evening. Each of us took turns as group leader, and it was a HUGE nuisance!

                      I then somehow got the feeling that one of the causes of these problems was the heat, as my mobile phone had been very hot the day before. And for safety reasons, mobile phones reduce their power output.

                      On the second day, I took my mobile phone out of its case and placed it in the tank bag with the screen facing downwards. Why with the screen facing downwards? Because I assumed that the heat is dissipated through the back of the mobile phone. And lo and behold… I didn’t experience any more crashes. I did have to take the mobile phone out of the tank bag during breaks and let it cool down properly in the shade.

                      But towards the evening, the cursor started to lag, most likely due to the heat again. In my opinion, the MRA has required much more processing power since the 5.1.0-462 update. Why do I say that?

                      When the four of us were in Piedmont last year (we were all riding MRAs), the outside temperature was between 35 and 38 degrees for four days. It was really hot; the sweat was just pouring off us. And in Piedmont, there were no mountain passes at, say, 2,000 metres, where it’s cooler. Did we have any problems or crashes? No! None of us did.

                      I’ll repeat a point from my first post. The problems started for all five of us at the same time, following the 5.1.0-462 update. Incidentally, with the iPhones, the app would try to start the route first thing in the morning and MRA would simply crash. Without having driven a single kilometre and without any exposure to heat. This problem was mentioned either in this thread or in another one that I’ve read. Fortunately, I haven’t experienced this phenomenon with my Android mobile phone.

                      On the fourth day, whilst we were on the return journey, I didn’t experience any crashes, but near Bergamo the navigation was so severely delayed that I no longer knew which motorway exit to take, as the cursor was at least 100 to 200 metres behind my actual position. This was very frustrating and tedious, so we had to pull over at the side of the road and once again appoint a different group leader whose MRA was working reasonably well.

                      I know the report is a bit long, but it’s detailed, and now I hope that Corjan and his team will get the problem – or problems – under control and that my MRA will work as well and as fantastically as it did before update 5.1.0-462.

                      Kind regards

                      Massimo

                      PS: By the way, on Peter Zehentreiter’s advice, I tried navigating using the offline maps, but the problems were still there.

                      Peter Zehentreiterundefined 1 Reply Last reply
                      0
                      • Massimo Cardoneundefined Massimo Cardone

                        A wonderful good morning

                        We set off on the ‘La Routes des Grandes Alpes’ motorbike tour last Wednesday and came back yesterday evening. It was simply fantastic. I’m talking about the tour, not the sat-nav.

                        There were five of us in total, including me, and my four friends all use MRA because I recommended it to them and they took my advice. Naturally, I’d been promoting MRA and talking about it with great enthusiasm.

                        But when MRA doesn’t work as it should and we’re all frustrated, it unfortunately reflects badly on me, as I was the one who recommended it to them.

                        We set off at 7.00 am on Wednesday. The problems started at around 11.00 am: MRA crashed and the cursor lagged. I got MRA working again, but at almost exactly 12.00 noon the same problem occurred. After that, I had a crash practically every 15 minutes until the evening.

                        As I am – and was – the group leader, I had to let someone else take the lead. After a while, the new group leader also had to let someone else take the lead, as his MRA was constantly crashing too, and it carried on like that until the evening. Each of us took turns as group leader, and it was a HUGE nuisance!

                        I then somehow got the feeling that one of the causes of these problems was the heat, as my mobile phone had been very hot the day before. And for safety reasons, mobile phones reduce their power output.

                        On the second day, I took my mobile phone out of its case and placed it in the tank bag with the screen facing downwards. Why with the screen facing downwards? Because I assumed that the heat is dissipated through the back of the mobile phone. And lo and behold… I didn’t experience any more crashes. I did have to take the mobile phone out of the tank bag during breaks and let it cool down properly in the shade.

                        But towards the evening, the cursor started to lag, most likely due to the heat again. In my opinion, the MRA has required much more processing power since the 5.1.0-462 update. Why do I say that?

                        When the four of us were in Piedmont last year (we were all riding MRAs), the outside temperature was between 35 and 38 degrees for four days. It was really hot; the sweat was just pouring off us. And in Piedmont, there were no mountain passes at, say, 2,000 metres, where it’s cooler. Did we have any problems or crashes? No! None of us did.

                        I’ll repeat a point from my first post. The problems started for all five of us at the same time, following the 5.1.0-462 update. Incidentally, with the iPhones, the app would try to start the route first thing in the morning and MRA would simply crash. Without having driven a single kilometre and without any exposure to heat. This problem was mentioned either in this thread or in another one that I’ve read. Fortunately, I haven’t experienced this phenomenon with my Android mobile phone.

                        On the fourth day, whilst we were on the return journey, I didn’t experience any crashes, but near Bergamo the navigation was so severely delayed that I no longer knew which motorway exit to take, as the cursor was at least 100 to 200 metres behind my actual position. This was very frustrating and tedious, so we had to pull over at the side of the road and once again appoint a different group leader whose MRA was working reasonably well.

                        I know the report is a bit long, but it’s detailed, and now I hope that Corjan and his team will get the problem – or problems – under control and that my MRA will work as well and as fantastically as it did before update 5.1.0-462.

                        Kind regards

                        Massimo

                        PS: By the way, on Peter Zehentreiter’s advice, I tried navigating using the offline maps, but the problems were still there.

                        Peter Zehentreiterundefined Offline
                        Peter Zehentreiterundefined Offline
                        Peter Zehentreiter
                        wrote last edited by Peter Zehentreiter
                        #90

                        @Massimo-Cardone Thanks for your detailed explanation 👍

                        By the way, I now agree with you that the problems are, among other things, due to the temperature.

                        Hopefully, the developers will figure out why this wasn't an issue before the 5.1.0 update and fix it.

                        BMW R 1250 GS
                        MRA Navigation & SilverFox C1 Controller
                        DMD-NOR7E 7"
                        SPC Universal mount
                        Motorola Edge 40 "offline"
                        Sena SLR 3
                        Sena 50 R

                        1 Reply Last reply
                        0

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