Navigation stopped working during Tour

[Marinus van Deudekom]

@Thomas-Neumeyer as a last resort. Did you try setting it back to Factory settings and then start from scratch. Seems weird that you’re the only one with troubles. Maybe it works

[Jörgen]

Additionally, are there any other apps running in the background?

[Thomas Neumeyer]

I made factory reset two times and no, there are no other apps in background. I also just installed myroute app to avoid any issues. I contacted Ulefone, lets see how this works. Strange is just that all other Apps for navigation are working.

[Thomas Neumeyer]

And it seems that at least another user has the same problem with Ulefone.

[Marinus van Deudekom]

What does Ulefone say.
If they dont offer a solution mabey MRA support van help out via a ticket

[Con Hennekens]

@Thomas-Neumeyer said:

The routing stops and the position arrow does not move anymore. Closing the app does not help. It's asking if I want to continue the tour but its not follo8my movement. Only after several times closing the app it works but not for good and stopped again. So far no news about my ticket sent.

I experienced exactly this last weekend. I cannot say it was temperature but it was hot. What is says above matches exactly my experience. Swipe-closing the app did not help, rebooting the phone did. Probably a force-close from the Android Apps menu would have solved it to. For me, this is the only resembling experience I had during a 4 day ride. I blame the phone...

[Thomas Neumeyer]

@Marinus-van-Deudekom First answer was a question since when this is the case....

[Thomas Neumeyer]

I got some feedback from Ulefone, they stated it is the app with some incompatibility and I should use some other navigation app.

[Marinus van Deudekom]

That was way to easy for them to blame the other party instead of investigations it themselves.

[Thomas Neumeyer]

That's true, but it seems to be the case that I am not the only one with issues. I am just at the moment at home and I have no longer trip planned. Last two weeks I made 4000 km and it was not a perfect experience with Ulefone/MyRoute. Check still the Samsung.

[Marinus van Deudekom]

You could sent a ticket including the logfiles. Maybe tech support can take a look at it just to be shure

[Thomas Neumeyer]

I did this already. Nothing they can find.

[Marinus van Deudekom]

Then report that back to Ulefone