Statement about device limit

[Christian S.]

Hello,

I also find the decision understandable and have no problem with it in principle.

However, I have a question about it. My wife and I use the app on two ruggedized mobile phones that are always with our bikes. On our tours, I also take an iPad with me, on which I check, change, etc., the route for the next day in the evening. I have the app installed on my iPhone to check routes when I'm out without my bike and iPad.

Does the two-device limit mean that I have to log out of at least one GPS device after the tour in order to use the iPad?

Does the limit only apply if you're logged in on more than two devices simultaneously? Then I just need to make sure I'm logged out of my iPhone and iPad before I start using my two GPS devices at the beginning of the season.

Sorry for the question, but I couldn't quite figure it out from the comments. And if the English isn't perfect, I'm using Google Translate.

[Rob Verhoeff]

@Christian-S. said in Statement about device limit:

Does the two-device limit mean that I have to log out of at least one GPS device after the tour in order to use the iPad?

The nice thing about this change in the terms and conditions is that you don’t have to log out. By that, I mean you don’t have to re-enter your username and password afterward. You only need to click the red “exit” icon behind one of your other devices, and you can start using the iPad right away. And if you check your routes on the iPad via the website, you won’t notice any issues at all, since this rule only applies to using the MyRoute-app itself. Anything you do via the website or on a device like CarPlay or Android Auto doesn’t count toward the device limit.

[Cleo]

Thanks all, after contacting support i got a solution were i can work with.

[Léon Hassing]

@Corjan-Meijerink said:

@CD130 The block can only be removed by system admins and is only triggered using your device limit + 2 different devices (so 4 in default scenario) within the same month.

I have a question about the "same month". When will a device be removed from the list? On the moment that the specific device is not used anymore for 1 month? Or will the number of devices be reset on a specific date (e.g. 1st day of the month) for the devices not used in that month? In the latter case it can take upto 2 months minus 1 day before a device is removed.

[Jomar59]

Also ich habe die Gold und Next Version ohne Gerätelimit gekauft, da dies nun einseitig geändert wurde, ich aber immer mehr Geräte benötige, Planung am Tablet, 2 Handys (Privat und Firma) meine Freundin auch gerne damit fährt, würde ich die 5 benötigen, naja wenn sich das nicht ändert, werde ich die App verkaufen und mir etwas anders kaufen.

[Hubert Thoring]

@jomar59 :
Du schreibst bitte mal den Service an über ein Ticket und erklärt was Du genau möchtest. Dann gibt es eine Angepasste Lösung bestimmt für Euch. VG

[Anonymouse]

I really do understand why a limit is needed. But this is a pretty unpleasant way to implement it.

Today I needed to use my wife’s phone for a drive. So I tried logging out of MRA on my phone but her phone got blocked regardless.

I would have thought the way to manage this is the way Netflix and others do it: if you log out from one device you can log in on another; and the account control panel contains the ability to see what devices have licences and revoke them remotely. Having to email support is a clumsy approach.

[Peter Zehentreiter]

@Anonymouse The easiest thing to do would be to send an email to support and ask if there's a way to use more than 2 devices.

This will give you more flexibility in setting up your devices.

You'll definitely get a reply ️

[Anonymouse]

Yes I see that support can help. But a better design would be self-service so if we need to rush out the door with a borrowed phone etc AND don’t need more than two devices simultaneously, we can still log one off and another in without burdening support or waiting for support hours.

[Peter Zehentreiter]

@Anonymouse If you plan to do that, you'd be using more than two registered devices... and in principle, you could use any number of devices that way.

My first message was meant to ask support whether you can legally use additional devices without having to log in and out, for an extra fee.

I did that, and they helped me.