Unable to login using Apple creds

[Tom.Fox]

Hello all,

I recently reinstalled MRA on my phone after doing a bit too much cleaning during the colder weather. I click the Apple logo and get the iOS sign-in page and Face-ID confirms it.

I receive a message that says "You have been logged in". Upon returning to the app, I'm still not logged in. I have tried the following:

1. Restart phone
2. Uninstall / reinstall app
3. Try cellular network and WiFi

I opened a support case too - I'm not certain if it's preferred to try the forum first or a support case, so I did both.

Anyone else seeing this?

[Corjan Meijerink]

Support ticket is always a good idea for account related issues. I’m sure they’ll come back to you, probably suggesting temporarily not using that authentication method.

We will definitely investigate it

[Tom.Fox]

@Corjan-Meijerink said in Unable to login using Apple creds:

Support ticket is always a good idea for account related issues. I’m sure they’ll come back to you, probably suggesting temporarily not using that authentication method.

Thanks for the reply. We'll see what they say.

If I forego that authentication method, I lose access to my data, which means I might as well delete the app.

[Adrian Avram]

@TobFrommepm.me said in Unable to login using Apple creds:

I click the Apple logo and get the iOS sign-in page and Face-ID confirms it.

I receive a message that says "You have been logged in". Upon returning to the app, I'm still not logged in.

Same happens with Google sign-in unfortunately !
Now the app is unusable on my iPhone ...
https://drive.google.com/file/d/1obKhG8iiOk9e18VZmjV9FMTsDsVFVtWe/view?usp=drive_link

[Con Hennekens]

@Adrian-Avram, As far as I know you can still login with a regular password. If you do not know the password, you can ask for a reset at the login page.

[Adrian Avram]

@Con-Hennekens said in Unable to login using Apple creds:

@Adrian-Avram, As far as I know you can still login with a regular password. If you do not know the password, you can ask for a reset at the login page.

Thanks ! Found it in the account menu. I am guessing its the same for Apple also.
"SSO configuration
This account is managed by Google. To undo this and enable logging in with email and password, choose a new password."

[Adventurer46529]

@TobFrommepm.me

I have the same issue.

[Corjan Meijerink]

Can confirm the SSO issue is fixed in the upcoming update

[Tom.Fox]

Confirmed it is fixed on my side. I converted my account back to Apple SSO yesterday. Only one hiccup was a 502 bad gateway on a URL with /migration/ in it. A simple browser refresh and it went through.

Thanks everyone!

[Corjan Meijerink]

@Tom.Fox great!