5.0 is not restarting

[Thomas Neumeyer]

Hello, since installation of the nice app I can only restart the app after closing the app by swiping when I force the app in the systemsettings to stop. It works after that. But not when I do not do that the app is only showing the basic screen with the drop and nothing goes ahead. Android 15 and Ulefone Armor X 16.

Regards

[Corjan Meijerink]

Sorry, I don’t understand what you are describing.

What exactly doesn’t work?
Feel free to share a recording.

[Thomas Neumeyer]

I open the app. Everything works. I close the app by the normal Android swiping function. Then I want to restart it again. I push the icon and the app freezes in the start screen. Its not going forward. Bluish background with white circle and the what is it drop or pointer with the plus. If I want to start it I need to go to Android system and have to force the app to close. After that the app can be started. I try to record it.

[Thomas Neumeyer]

This post is deleted!

[Thomas Neumeyer]

Maybe this works: https://drive.google.com/file/d/1ubdOsB2UmGm4J2Ov5pbQkfYGwGdKaupn/view?usp=sharing

[RetiredWingMan]

That issue was reported in a previous version and reported as fixed. I can't reproduce the issue in 5.0.0-426

[Thomas Neumeyer]

Ok, the problem did not exist for me in the previous version

[Corjan Meijerink]

What version are you on now @Thomas-Neumeyer?
Thanks for checking @RetiredWingMan

If the issue persists, please create a support ticket and included a log of the app.
You can get this log by long pressing the version number at the bottom of your account page in the app (where all the settings are).

Only get the logs after the issue occurred as otherwise nothing has been logged
You can also try reinstalling if all else fails.

[Thomas Neumeyer]

Hi Corjan,

I installed it already three times. Version is 5.0.0 - 426. I create a ticket. Thanks