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Discrepancy between Planner and NavigationApp

Scheduled Pinned Locked Moved [Web-Beta] Problems, Bugs and other Issues
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  • mtackoutlook.com
    mtackoutlook.com
    mtackoutlook.com
    wrote last edited by
    #1

    image.jpeg

    I planned a route with a total of 33 route points in beta Planner (see screenshot).
    When I open this route on the mobile phone app (upgraded to beta already), it shows 97 waypoints and a totally different duration and km´s , although the map overview shows the same route (see 2nd screenshot).

    MRA App Mobile.jpg

    Help needed - suspect a bug, or is it a layer 7 problem?

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    • Corjan Meijerink
      Corjan Meijerink
      Corjan Meijerink
      Developer
      wrote last edited by
      #2

      Probably not a HERE route so you’d have seen a warning that it was converted to a navigable route. That changes some numbering.

      Create routes in HERE when navigating with our app

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      • mtackoutlook.com
        mtackoutlook.com
        mtackoutlook.com
        wrote last edited by
        #3

        Thanks, Corjan. This creates the next questions: I copied the route, and took 1x OSM as engine, and 1x HERE.
        While in view, the km and hours/duration differs (especially time by over 1 hr), but after save, it still shows OSM data, also when re-opening the HERE version.
        So, the routing engine setting is not consistant when closing planning.

        Screenshot 2026-11-03 230545.png
        Screenshot 2026-11-03 230727.png

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        • mtackoutlook.com
          mtackoutlook.com
          mtackoutlook.com
          wrote last edited by
          #4

          BTW: I had to force HERE to follow a small street by placing 3 extra route points, which were not necessary with OSM. Then, it was possible, without it made a detour of 40 km.

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          • Reinhard Grossmann h 0
            Reinhard Grossmann h 0
            Reinhard Grossmann h 0
            wrote last edited by
            #5

            Did you switch on Traffic (upper right corner?) Maybe there is a road block e.g. reconstruction site, one-way etc.

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            • Anonymouse
              Anonymouse
              Anonymouse
              wrote last edited by Anonymouse
              #6

              I reported a similar discrepancy between routeplanner estimate and navigation estimate (both using HERE) in the beta forum - I wasn’t sure whether this was a beta routeplanner issue but perhaps it belongs here.

              Here’s what I found:

              • bigger than expected difference between beta routeplanner’s duration estimate (1h29) and the estimate I got when I started navigating (2h15 inc 18 min traffic, ie 1h57). What causes such a big divergence? (Actual duration when driven: about 2h 10 with little traffic).

              • mid journey the duration suddenly leapt to over 4h, including 2h of traffic. This was completely phantom - there was no 2h traffic jam

              • when I pulled over to look I saw that it had also invented a series of seasonal road closures which don’t exist as far as I know (this is southern England between Hungerford and Inkpen, not the alps). Bizarrely, it had allocated 11 minutes delay to each point. (this still didn’t add up to 2 hours jam either). As I drove the route these disappeared again, and there was of course also no closure or delay - eventually the estimate returned to normal.

              Beta forum post has more info: https://forum.myrouteapp.com/topic/12365/carplay-oddities

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              • Nick Carthew Nick Carthew moved this topic from [App] Problems, Bugs and other Issues
              • M. Schrijver
                M. Schrijver
                M. Schrijver
                Valued contributor
                wrote last edited by
                #7

                It is good idea to plan on the Here map and use the OSM map to compare the route. This method reduces the discrepancy a lot. Every map uses it own algortimes and because of that the course of the route can differ.
                In screenshot of the phone i see a lot of orange and red warning signs. I suspect this also affect the course of the actual route.

                When i make a route between point 11 and 12 i see there are more option to ride from 11 to 12. The shape on the phone is an alternative route.
                Simply put. Use more points to force the navigation to take the direction you planned.

                (I use MRA Next only on Android Auto. Every comment, suggestion, etc will be based on my usage with Android Auto)

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