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[App] Problems, Bugs and other Issues

1.1k Topics 9.1k Posts
  • App restarting when Bluetooth keyboard connected (WunderLINQ)

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    No one has replied
  • Route Violation (Low Emissions Zone)

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    Hi @JP-d I think the clue is in your first screen shot [image: 1763062286545-119816b4-fd76-462d-adf0-529ca1f20f99-image.png] I think you need to have a look in your route/navigation preferences, I am guessing you may have selected an option to avoid routing via toll roads hence when the system is trying to route you around the toll zone & it cant find a reasonable path to the destination without entering the toll, it is doing the logical thing & warning you
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    @Andre-Trudeau of you have a hardware problem with the Thork tablet, just contact them. They have a good service regarding issues with the tablet. Is that tablet up to date. When I connected mine last week it had to restart 3 times to get all the updates installed. After that it runs as before, perfect. If you regard the price of the 865X one might expect great Customer Service.
  • Older Android versions

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    I expect a fix rather soon for that issue!
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    @Mopetenpit I meant you should check the language settings in the MRA App. If I set German as language, my controller does have a limited function. If I set MRA into english language...the controller works without any limitations. Regards Peter
  • Disappearing keybord

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    I had this and changing to the native android keyboard works, it needs attention though.
  • V5.0.0 : map remain on screen, hiding menu

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    Thanks for the suggestion. It does exactly the same thing.
  • Telefoonscherm bevriest maar AA gaat door!

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    @white.mouse, een ticket maken is natuurlijk vooral zinvol als dit bij herhaling gebeurt. Elk incidentje melden lijkt me niet echt nodig, want je had het op dat moment al correct opgelost. Zorg dat je na zo'n incident kunt aangeven wat het tijdstip was (maak bijvoorbeeld een screenshot, met de telefoon tijd in beeld), en zorg dat je ook meteen een logfile opslaat (lang drukken op het versienummer onderaan je profiel pagina in de app. Ik weet niet precies, maar zo'n logfile heeft naar ik meen alleen gegevens van de laatste 24 uur of zo. Dat zijn zo'n beetje de belangrijkste gegevens om te melden bij het maken van een ticket, en support gaat daar geheid naar vragen.
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    @Corjan-Meijerink said in Error message 'Could not calculate route' when one is shown on the map #bug: From my side I can let you know that the issue is fixed. @Corjan-Meijerink That's great. Thanks for the quick response.
  • Route naar bestemming

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    Do you use a non-standard Android keyboard app, by any chance? Try to remove that and see what happens.
  • Account Units not honoured when displaying Tracklog info #bug

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    As said fixed in the upcoming (unscheduled) update. Locking the thread
  • Free ride not possible with new update

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    @Guzzist said in Free ride not possible with new update: if I select this extra created route, and longpress button "Navigate" - then it workes too (in both modes: offline and online maps) Is indeed, a route with a single waypoint makes no route, so it cannot be calculated, but following the map can be don by the long-press instead. It is what it is for now
  • New App - dissapointed

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    In the next update I've added a warning when you go offline and you are using satellite maps to inform you they cannot load properly
  • Inconsistent terminology to get to the same screen

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    I've made some adjustment in the next update (as no critical issues discovered yet, no expected release date): Planner aligned with rest of the app regarding avoidance settings Moved planner route optimisation to main menu (that's why it was called "Route options" in the first place as it could contain one other setting that isn't an avoid options) Added the "Allowed roads" header to all places to indicate you select what is allowed Kept the menu item to be called "avoidance options" as that's clear to all That said: green is always the allowed option and red is forbidden (hence avoided)
  • offline map update V5.0.0 426; problemen?

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    For me the update failed, so after starting or trying, I ended up having no offline maps. I just started a new download and the download succeeded. So it looks like the update procedure may have issues or it was something else causing not having any maps offline available.
  • Keyboard shuts down route

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    Keep switching keyboards is not ideal but at least I know how to avoid the problem now.
  • 5.0 is not restarting

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    Unfortunately same issue in the morning. I try again if some other app is disturbing. Strange
  • Kortingcode niet geldig

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    @Corjan-Meijerink yes, dank je. Was de link in de mail
  • Dichtstbijzijnde routepunt

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    Effectief, dat werkt
  • Unable to start a route using remote.

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    Just edited my response. I've seen your ticket but not the actual issue itself Not able to reproduce it at all.
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