6-19-26 Problem - CarPlay asking to verify "Navigation Next subscription" before showing route on Motorcycle IFCU screen (CarPlay screen)

[Stephen l. Weber]

Good Morning,
As stated in the title when I start a route on my iPhone (once every 3rd or 4th start of a route) the route opens on my phone but the CarPlay screen shows a message "Need a subscription for Navigation Next to display route".

At this point I have to shutoff my bike and restart it and the Message goes away and the route starts. This only started a couple months ago.

Bike - 2024 HD Road Glide with IFCU infotainment system
Iphone 17 - MyRoute-app on the phone shows MRA RoutePlanner GOLD Lifetime member and Navigation Next Lifetime

How do I get CarPlay to recognize my "Lifetime membership" of Navigation Next?

Thank You , Steve

[Con Hennekens]

Never saw this before. Can you place a screenshot of the menu page, after when you click the profile icon on the mainpage on the top right? It shows the available licenses for you account. I think you need MRA support to sort this.

[Stephen l. Weber]

Con Hennekens,
I don't have a screen shot of the message at this time, the next time it appears I will take one.
How do I get MRA Support to look at this issue?

Thanks, Steve

[Con Hennekens]

@Stephen-l.-Weber, browse to https://www.myrouteapp.com/support and click "new support ticket"

[jmichael]

Hola, yo tengo el mismo problema, ya está reportado a atención al cliente. He desinstalado y vuelto a instalar la app. He cerrado y vuelto a iniciar sesión en la app. Y en mi Chigee y en el de mi mujer, utilizando CarPlay y teléfono iPhone 17 pro Max, continúa con el problema.
De hecho, lo he probado en el CarPlay del coche y hace lo mismo.
No sé cómo adjuntar fotos pero el mensaje es el mismo.
Ya no sabemos qué hacer.
Por cierto, tengo suscripción activa Gold + Next Navigation.

[Stephen l. Weber]

Hello, The support team gave me a workaround to use and it works so far, you should open a support ticket if you haven't already.
1 - they reset my subscription
2 - instructed me to open my route on my phone before the bike booted up

Hope this helps
Steve