Achievements anomolies

[Stevedo 6 0]

Hi, I am relatively new to the web based route planner and the App. I'm currently on a 90 day European tour and have been using the planner to create routes that I subsequently transfer to my Garmin via Basecamp. I've also used the app (on a Pixel 7 running Android 16) to create a number of tracks whilst riding. I have some observations regarding the achievements/countries visited function as follows:

1. I rode from Vic in Spain to Llivia in the Spanish enclave (in France!) via Andorra. Although I rode across the whole of Andorra it doesn't appear in my list of countries visited!

2. My list of countries visited includes a reference to France. This is correct. However, when I click on the French flag I get the following error message "This item does not exist (anymore)." I have a tracklog of 550km in my list of tracks for France so the error message does not make sense to me.

3. I have two tracks for Denmark totalling approx. 340km. In my list of tracks the country flag for Denmark is not shown. Instead there is a grey rectangle with a question mark in it instead. Denmark does not appear in my list of visited countries although I have two tracks that were created with the app. Instead I have a "rosette" which shows "Visited completed" only, no country name.

Just to be clear. All tracklogs that I have in MyRouteApp were created by the app on my phone and not imported from somewhere else.

Any ideas how I might go about resolving these issues and maybe avoid them happening in the future?

Many thanks
Steve

[Nick Carthew]

@Stevedo-6-0 This is something that only the development team can rectify. I suggest creating a support ticket and include all of your
information in it.

[Rob Verhoeff]

@Stevedo-6-0 said:

I rode from Vic in Spain to Llivia in the Spanish enclave (in France!) via Andorra. Although I rode across the whole of Andorra it doesn't appear in my list of countries visited!

The tracklog must start in the visiting country. Just driving through isn't enough to get it 'flagged'.

[Stevedo 6 0]

@Rob-Verhoeff

Hi Rob. I didn't know that and also didn't find it in the documentation. Do you also happen to know how many km have to be ridden/driven in order for a country to be "visited".

Thanks
Steve

[Rob Verhoeff]

@Stevedo-6-0 You indeed won’t find anything about it in the support pages. The “Achievements” existed before there was a navigation app — there was only a route planner. Tracking your route was the only way to influence the counters on that page. You have to start the track in the country you want to add; simply riding through it is not enough. I don't know how long the tracklog must be.

The website will be completely overhauld in the near future. I also have no idea what the plans are. Will the achievements remain or disappear? That remains to be seen.