Achievements anomolies
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Hi, I am relatively new to the web based route planner and the App. I'm currently on a 90 day European tour and have been using the planner to create routes that I subsequently transfer to my Garmin via Basecamp. I've also used the app (on a Pixel 7 running Android 16) to create a number of tracks whilst riding. I have some observations regarding the achievements/countries visited function as follows:
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I rode from Vic in Spain to Llivia in the Spanish enclave (in France!) via Andorra. Although I rode across the whole of Andorra it doesn't appear in my list of countries visited!
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My list of countries visited includes a reference to France. This is correct. However, when I click on the French flag I get the following error message "This item does not exist (anymore)." I have a tracklog of 550km in my list of tracks for France so the error message does not make sense to me.
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I have two tracks for Denmark totalling approx. 340km. In my list of tracks the country flag for Denmark is not shown. Instead there is a grey rectangle with a question mark in it instead. Denmark does not appear in my list of visited countries although I have two tracks that were created with the app. Instead I have a "rosette" which shows "Visited completed" only, no country name.
Just to be clear. All tracklogs that I have in MyRouteApp were created by the app on my phone and not imported from somewhere else.
Any ideas how I might go about resolving these issues and maybe avoid them happening in the future?
Many thanks
Steve -
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Hi, I am relatively new to the web based route planner and the App. I'm currently on a 90 day European tour and have been using the planner to create routes that I subsequently transfer to my Garmin via Basecamp. I've also used the app (on a Pixel 7 running Android 16) to create a number of tracks whilst riding. I have some observations regarding the achievements/countries visited function as follows:
-
I rode from Vic in Spain to Llivia in the Spanish enclave (in France!) via Andorra. Although I rode across the whole of Andorra it doesn't appear in my list of countries visited!
-
My list of countries visited includes a reference to France. This is correct. However, when I click on the French flag I get the following error message "This item does not exist (anymore)." I have a tracklog of 550km in my list of tracks for France so the error message does not make sense to me.
-
I have two tracks for Denmark totalling approx. 340km. In my list of tracks the country flag for Denmark is not shown. Instead there is a grey rectangle with a question mark in it instead. Denmark does not appear in my list of visited countries although I have two tracks that were created with the app. Instead I have a "rosette" which shows "Visited completed" only, no country name.
Just to be clear. All tracklogs that I have in MyRouteApp were created by the app on my phone and not imported from somewhere else.
Any ideas how I might go about resolving these issues and maybe avoid them happening in the future?
Many thanks
Steve@Stevedo-6-0 This is something that only the development team can rectify. I suggest creating a support ticket and include all of your
information in it. -
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Hi, I am relatively new to the web based route planner and the App. I'm currently on a 90 day European tour and have been using the planner to create routes that I subsequently transfer to my Garmin via Basecamp. I've also used the app (on a Pixel 7 running Android 16) to create a number of tracks whilst riding. I have some observations regarding the achievements/countries visited function as follows:
-
I rode from Vic in Spain to Llivia in the Spanish enclave (in France!) via Andorra. Although I rode across the whole of Andorra it doesn't appear in my list of countries visited!
-
My list of countries visited includes a reference to France. This is correct. However, when I click on the French flag I get the following error message "This item does not exist (anymore)." I have a tracklog of 550km in my list of tracks for France so the error message does not make sense to me.
-
I have two tracks for Denmark totalling approx. 340km. In my list of tracks the country flag for Denmark is not shown. Instead there is a grey rectangle with a question mark in it instead. Denmark does not appear in my list of visited countries although I have two tracks that were created with the app. Instead I have a "rosette" which shows "Visited completed" only, no country name.
Just to be clear. All tracklogs that I have in MyRouteApp were created by the app on my phone and not imported from somewhere else.
Any ideas how I might go about resolving these issues and maybe avoid them happening in the future?
Many thanks
SteveI rode from Vic in Spain to Llivia in the Spanish enclave (in France!) via Andorra. Although I rode across the whole of Andorra it doesn't appear in my list of countries visited!
The tracklog must start in the visiting country. Just driving through isn't enough to get it 'flagged'.
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