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  3. [App] Problems, Bugs and other Issues
  4. Indicator arrow drifts all over the map.

Indicator arrow drifts all over the map.

Scheduled Pinned Locked Moved [App] Problems, Bugs and other Issues
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  • Patrick Kelleyundefined Offline
    Patrick Kelleyundefined Offline
    Patrick Kelley
    wrote last edited by
    #6

    good to know it is happening on both Apple and Android products. I have an S21 Ultra and it does it to me. what really gets me is when it gets so lost it skips to the next point while you are moving.

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    • D Griffinundefined Offline
      D Griffinundefined Offline
      D Griffin
      wrote last edited by
      #7

      I have an Android and we just did a little over 2200 mile trip. I had the same problem and it really put us in a dangerous predicament. I don't expect perfect, however for something you pay for I would expect better. I put in a ticket for help through there help site on their forum. Never got a response, so I posted on here. They didn't like my post and ended up locking it so nothing else could be said. I really didn't appreciate that, I am a paying customer and when it puts me and my g/f in danger yes I'm gonna let you know. Anyway, they did respond today (after saying they never got a problem ticket). They explained to me the GPS on your phone is not as good at say like a Garmin or a Tom Tom. I ran on offline maps all week long because of bad cell service, I suggested maybe they change their program and make the arrow lock on the route when in off line map mode. Afterall your in bad country if your in off line mode. They didn't like it and had a few choice words for me. I really want to like this app, I do believe they are on to something good here, just needs tweaking. The riders around the world are the ones they need to listen to and try to make changes to make this the best route maker in the world. I was not happy today when they locked the forum feed. There were people who were agreeing with me who must be having the same problem. Which tells me this is not a new problem!

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      • Corjan Meijerinkundefined Offline
        Corjan Meijerinkundefined Offline
        Corjan Meijerink
        Developer
        wrote last edited by
        #8

        We listen to all feedback!
        Our app tries the best to lock your position on the road. However when multiple GPS coordinates start showing wrong information the app cannot decide if you are actually there or if it’s wrong information.

        The more wrong information it receives, the more likely the coordinates are actually correct.

        Feel free to share a screen recording.
        Some users having a specific issue does not ever mean it is a platform wide problem 😉

        Bouke Entundefined 1 Reply Last reply
        1
        • Luk4s7undefined Luk4s7

          I had a similar problem last weekend. This was a first time I used MRA and hoped version 4.4.0 on iPhone 15 Pro Max has fixed the most annoying bugs. Not really. Arrow was drifting (on Google Maps and Apple Maps the same time all was OK) as well as stayed behind the recording path (yellow line).
          It was a long trip and I couldn't stop to fix it and app finally crashed. After crash I started it again and continued OK for some time. Then again started to behave weird. I stopped navigation and started it again and was good for 2-3h.
          See screenshots.
          IMG_5808.png
          IMG_5807.png

          Corjan Meijerinkundefined Offline
          Corjan Meijerinkundefined Offline
          Corjan Meijerink
          Developer
          wrote last edited by
          #9

          @Luk4s7 what should I see in the images?

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          0
          • Bouke Entundefined Offline
            Bouke Entundefined Offline
            Bouke Ent
            wrote last edited by
            #10

            Yesterday I did use my ulefone x10. Did not got problem off drifting. I got problem that it was behind so I did miss a few short exits on small road. Had 2 times restart phone. Restart app and start route as track was realy slow. When it did run it did run ok. Recalculating is off but sometimes it did still like when go off to petrol station or P point. Bigger off it did not recalculate as I always want.

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            • Corjan Meijerinkundefined Corjan Meijerink

              We listen to all feedback!
              Our app tries the best to lock your position on the road. However when multiple GPS coordinates start showing wrong information the app cannot decide if you are actually there or if it’s wrong information.

              The more wrong information it receives, the more likely the coordinates are actually correct.

              Feel free to share a screen recording.
              Some users having a specific issue does not ever mean it is a platform wide problem 😉

              Bouke Entundefined Offline
              Bouke Entundefined Offline
              Bouke Ent
              wrote last edited by Bouke Ent
              #11

              @Corjan-Meijerink said in Indicator arrow drifts all over the map.:

              We listen to all feedback!
              Our app tries the best to lock your position on the road. However when multiple GPS coordinates start showing wrong information the app cannot decide if you are actually there or if it’s wrong information.

              The more wrong information it receives, the more likely the coordinates are actually correct.

              Feel free to share a screen recording.
              Some users having a specific issue does not ever mean it is a platform wide problem 😉

              When running behind or eating progress line is behind of in front it must be not a gps problem? I think that is rendering problem because it is not always and often it start after a while using the app.

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              • M. Schrijverundefined Offline
                M. Schrijverundefined Offline
                M. Schrijver
                Valued contributor
                wrote last edited by M. Schrijver
                #12

                A few weeks ago i did a route with MRA which has a few short tunnels. When i leave these tunnels. The GPS indicator was still at the start of the tunnel. After a few hunderd meter the GPS position was back on track.
                Yesterday i used HereWeGo for A to B route with also a tunnel. Also HereWeGo had troubles with the tunnel.

                Both rides where done with different vehicles and different phones.

                (I use MRA Next only on Android Auto. Every comment, suggestion, etc will be based on my usage with Android Auto)

                ErikMatthezingundefined 1 Reply Last reply
                0
                • D Griffinundefined Offline
                  D Griffinundefined Offline
                  D Griffin
                  wrote last edited by
                  #13

                  Would it work better if when you were in "offline" maps if made the arrow just follow the route? Could you not use GPS on your device when in "offline" maps? Seems in my mind, using offline maps is because you are already worried about having good signal. Just a thought!!!

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                  • Corjan Meijerinkundefined Offline
                    Corjan Meijerinkundefined Offline
                    Corjan Meijerink
                    Developer
                    wrote last edited by
                    #14

                    Offline mode is only related to cellular service, not GPS.

                    Enabling offline mode is smart when internet connection is poor to optimise map loading / recalculations / stability to rule out searching for internet. Offline mode does not influence GPS updates.

                    1 Reply Last reply
                    1
                    • M. Schrijverundefined Offline
                      M. Schrijverundefined Offline
                      M. Schrijver
                      Valued contributor
                      wrote last edited by
                      #15

                      Your GPS position on your screen is already heavily influenced by the software. That is why this issue is a software problem not really an GPS reception problem.

                      (I use MRA Next only on Android Auto. Every comment, suggestion, etc will be based on my usage with Android Auto)

                      Con Hennekensundefined 1 Reply Last reply
                      0
                      • M. Schrijverundefined M. Schrijver

                        Your GPS position on your screen is already heavily influenced by the software. That is why this issue is a software problem not really an GPS reception problem.

                        Con Hennekensundefined Offline
                        Con Hennekensundefined Offline
                        Con Hennekens
                        Alpha tester
                        wrote last edited by
                        #16

                        @M.-Schrijver, You really think no GPS signal due to tunnels is a software problem...

                        I am just an enthusiastic MRA user, and hope you will be one too!

                        Most motorcycle problems are caused by the nut that connects the handlebar to the saddle.

                        Streetpilot 2610 / Zumo 660 / Zumo 395 / CAT S52 + MRA app

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                        0
                        • M. Schrijverundefined Offline
                          M. Schrijverundefined Offline
                          M. Schrijver
                          Valued contributor
                          wrote last edited by
                          #17

                          No. How the indicator moves on your screen is a software thing.
                          The GPS reception data is the same for al navigation apps but how we see it on our phone screen is all software. That's why you read messages where people states that MRA has issues with GPS position and other apps don't.

                          (I use MRA Next only on Android Auto. Every comment, suggestion, etc will be based on my usage with Android Auto)

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                          • M. Schrijverundefined M. Schrijver

                            A few weeks ago i did a route with MRA which has a few short tunnels. When i leave these tunnels. The GPS indicator was still at the start of the tunnel. After a few hunderd meter the GPS position was back on track.
                            Yesterday i used HereWeGo for A to B route with also a tunnel. Also HereWeGo had troubles with the tunnel.

                            Both rides where done with different vehicles and different phones.

                            ErikMatthezingundefined Offline
                            ErikMatthezingundefined Offline
                            ErikMatthezing
                            wrote last edited by
                            #18

                            @M.-Schrijver Hmm, odd, i was driving in a tunnel of about 3 km and MRA did a good job of following the route. I had to exit at 800 meters out of the tunnel and it worked great for me. I was “online” at that time.

                            Marinus van Deudekomundefined 1 Reply Last reply
                            0
                            • ErikMatthezingundefined ErikMatthezing

                              @M.-Schrijver Hmm, odd, i was driving in a tunnel of about 3 km and MRA did a good job of following the route. I had to exit at 800 meters out of the tunnel and it worked great for me. I was “online” at that time.

                              Marinus van Deudekomundefined Offline
                              Marinus van Deudekomundefined Offline
                              Marinus van Deudekom
                              Valued contributor
                              wrote last edited by
                              #19

                              @ErikMatthezing some tunnels have a service that makes it possible to have GPS and internet reception. Others, most of them, don't. If you marker kind of kept up with your actual position could be that is was a calculated guess of MRA where you could be in the tunnel. My guess is that that tunnel didn't have a service as I stated and you lost the actual connection outside of the tunnel and it took 800 meters to detect 3 or more satellites

                              Honda Goldwing GL1500,
                              Honda Silverwing GL 650
                              DMD2 T865X 8 inch Android tablet using MRA next for navigation
                              Garmin XT (almost in the cupboard)
                              Samsung S20FE mounted on a Quadlock and using Android Auto in my car

                              1 Reply Last reply
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                              • Corjan Meijerinkundefined Offline
                                Corjan Meijerinkundefined Offline
                                Corjan Meijerink
                                Developer
                                wrote last edited by
                                #20

                                All apps try to simulate the same behavior.
                                I've seen MRA work, I've seen it fail in tunnels.
                                The same for Google Maps, Waze and an XT2 🤷

                                1 Reply Last reply
                                1
                                • M. Schrijverundefined Offline
                                  M. Schrijverundefined Offline
                                  M. Schrijver
                                  Valued contributor
                                  wrote last edited by
                                  #21

                                  Most scenic route tunnels don't have fallback for GPS and cellphone.
                                  Tunnels are normally known on the maps. And it is known GPS signal is gone in tunnels. So the software must take over. Every software has it own way of doing this. Mostly the software expects you drive at a constant speed through a tunnel and after leaving the tunnel (according to the map) they stay on this course for a while. In the mean time, the software tries to find the GPS signal again and links to the GPS again for a more accurate postion.

                                  (I use MRA Next only on Android Auto. Every comment, suggestion, etc will be based on my usage with Android Auto)

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