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  4. Offline Map update issue..

Offline Map update issue..

Scheduled Pinned Locked Moved [App] Problems, Bugs and other Issues
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  • Andre Trudeauundefined Andre Trudeau

    Offline map update stuck on "Preparing update" v1.57 to 1.59.

    Usually had an indication of how many maps downloading but not occuring now.

    Any idea on how to solve this?

    Cheers!

    Rob Verhoeffundefined Offline
    Rob Verhoeffundefined Offline
    Rob Verhoeff
    Alpha tester
    wrote on last edited by
    #2

    @Andre-Trudeau Just updatet my offline maps. You mean the info in the yellow rectangular box I guess? This picture is also v1.57 > 1.59. Download was successful.

    IMG_6598 (1).jpeg

    BMW K1600GT-P (2013) with BMW Navigator | Nolan N100-5 with Sena 30K
    iOS on iPhone 13 (mounted on Quadlock)
    Apple CarPlay in VW T-Roc (wired)
    Routelab on MacBook Air & iMac (Sequoia & Monterey)

    Andre Trudeauundefined 2 Replies Last reply
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    • Rob Verhoeffundefined Rob Verhoeff

      @Andre-Trudeau Just updatet my offline maps. You mean the info in the yellow rectangular box I guess? This picture is also v1.57 > 1.59. Download was successful.

      IMG_6598 (1).jpeg

      Andre Trudeauundefined Offline
      Andre Trudeauundefined Offline
      Andre Trudeau
      wrote on last edited by
      #3

      @Rob-Verhoeff Yes. Mine has been stuck for 45 minutes now at "Preparing update"...

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      • Rob Verhoeffundefined Rob Verhoeff

        @Andre-Trudeau Just updatet my offline maps. You mean the info in the yellow rectangular box I guess? This picture is also v1.57 > 1.59. Download was successful.

        IMG_6598 (1).jpeg

        Andre Trudeauundefined Offline
        Andre Trudeauundefined Offline
        Andre Trudeau
        wrote on last edited by
        #4

        @Rob-Verhoeff Seems like it is the fact I have my offline maps on the SD card... Turned it off and the update went thru no issue... Will play with it some more and try to replicate if possible. Thanks!

        Marinus van Deudekomundefined 1 Reply Last reply
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        • Andre Trudeauundefined Andre Trudeau

          @Rob-Verhoeff Seems like it is the fact I have my offline maps on the SD card... Turned it off and the update went thru no issue... Will play with it some more and try to replicate if possible. Thanks!

          Marinus van Deudekomundefined Offline
          Marinus van Deudekomundefined Offline
          Marinus van Deudekom
          Valued contributor
          wrote on last edited by
          #5

          @Andre-Trudeau since a couple of updates in the past the advise was NOT the use the sd card for the map Downloads

          Honda Goldwing GL1500,
          Honda Silverwing GL 650
          DMD2 T865X 8 inch Android tablet using MRA next for navigation
          Garmin XT (almost in the cupboard)
          Samsung S20FE mounted on a Quadlock and using Android Auto in my car

          Andre Trudeauundefined Corjan Meijerinkundefined Con Hennekensundefined 3 Replies Last reply
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          • Marinus van Deudekomundefined Marinus van Deudekom

            @Andre-Trudeau since a couple of updates in the past the advise was NOT the use the sd card for the map Downloads

            Andre Trudeauundefined Offline
            Andre Trudeauundefined Offline
            Andre Trudeau
            wrote on last edited by
            #6

            @Marinus-van-Deudekom I figured that much 😞 Well, hopefully that will be fixed at some point.

            Thanks!

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            • Marinus van Deudekomundefined Marinus van Deudekom

              @Andre-Trudeau since a couple of updates in the past the advise was NOT the use the sd card for the map Downloads

              Corjan Meijerinkundefined Offline
              Corjan Meijerinkundefined Offline
              Corjan Meijerink
              Developer
              wrote on last edited by
              #7

              @Marinus-van-Deudekom yes and resolved immediately after 😉

              white.mouseundefined 1 Reply Last reply
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              • Corjan Meijerinkundefined Corjan Meijerink

                @Marinus-van-Deudekom yes and resolved immediately after 😉

                white.mouseundefined Offline
                white.mouseundefined Offline
                white.mouse
                Valued contributor
                wrote on last edited by
                #8

                @Corjan-Meijerink I had the same problem some time ago with Offline maps on the SD card. After deleting the maps there and reloading them on the device itself, I haven't had any more problems. And I have since done several updates.

                I did notice, though, that if I leave the app while updating, the update apparently pauses and when you get back into the app, you have to start the update again by clicking on the little circle behind the maps (on the right) to make the update start again.

                Ik had enige tijd geleden hetzelfde probleem met Offline kaarten op de SD kaart.
                Nadat ik de kaarten daar verwijderd had en ze opnieuw op het toestel zelf geladen heb, heb ik geen problemen meer gehad. En ik heb inmiddels meerdere updates gedaan.

                Wel gemerkt, dat als ik tijdens het updaten uit de app ga, de update kennelijk gepauzeerd wordt en je als je weer in de app komt, de update weer moet starten dor op het rondje achter de kaart (rechts) moet klikken om het updaten weer te laten starten.

                met een R1250RT met TFT en BMW Connected Ride App; de Garmin Zumo XT en My Route App in combinatie met de Carpuride W702 (voor Android op de Motor!)

                Con Hennekensundefined 1 Reply Last reply
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                • white.mouseundefined white.mouse

                  @Corjan-Meijerink I had the same problem some time ago with Offline maps on the SD card. After deleting the maps there and reloading them on the device itself, I haven't had any more problems. And I have since done several updates.

                  I did notice, though, that if I leave the app while updating, the update apparently pauses and when you get back into the app, you have to start the update again by clicking on the little circle behind the maps (on the right) to make the update start again.

                  Ik had enige tijd geleden hetzelfde probleem met Offline kaarten op de SD kaart.
                  Nadat ik de kaarten daar verwijderd had en ze opnieuw op het toestel zelf geladen heb, heb ik geen problemen meer gehad. En ik heb inmiddels meerdere updates gedaan.

                  Wel gemerkt, dat als ik tijdens het updaten uit de app ga, de update kennelijk gepauzeerd wordt en je als je weer in de app komt, de update weer moet starten dor op het rondje achter de kaart (rechts) moet klikken om het updaten weer te laten starten.

                  Con Hennekensundefined Offline
                  Con Hennekensundefined Offline
                  Con Hennekens
                  Alpha tester
                  wrote on last edited by
                  #9

                  @white-mouse said in Offline Map update issue..:

                  I did notice, though, that if I leave the app while updating, the update apparently pauses and when you get back into the app, you have to start the update again by clicking on the little circle behind the maps (on the right) to make the update start again.

                  I think that mainly happens when you start doing other things with your phone and temporarily lose internet connection (switching APs can already be a temporary loss of connection!). Restarting the update is necessary indeed, but it takes off where it left.

                  I am just an enthusiastic MRA user, and hope you will be one too!

                  Most motorcycle problems are caused by the nut that connects the handlebar to the saddle.

                  Streetpilot 2610 / Zumo 660 / Zumo 395 / CAT S52 + MRA app

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                  • Marinus van Deudekomundefined Marinus van Deudekom

                    @Andre-Trudeau since a couple of updates in the past the advise was NOT the use the sd card for the map Downloads

                    Con Hennekensundefined Offline
                    Con Hennekensundefined Offline
                    Con Hennekens
                    Alpha tester
                    wrote on last edited by
                    #10

                    @Marinus-van-Deudekom said in Offline Map update issue..:

                    since a couple of updates in the past the advise was NOT the use the sd card for the map Downloads

                    That issue was resolved very quickly. However an SD card often lacks speed, and is dependent on a simple contact connection that can be finnicky when exposed to vibrations. It is a lot more error prone than internal memory. If not explicitly needed, I would advise to use internal memory always.

                    I am just an enthusiastic MRA user, and hope you will be one too!

                    Most motorcycle problems are caused by the nut that connects the handlebar to the saddle.

                    Streetpilot 2610 / Zumo 660 / Zumo 395 / CAT S52 + MRA app

                    Marinus van Deudekomundefined 1 Reply Last reply
                    0
                    • Con Hennekensundefined Con Hennekens

                      @Marinus-van-Deudekom said in Offline Map update issue..:

                      since a couple of updates in the past the advise was NOT the use the sd card for the map Downloads

                      That issue was resolved very quickly. However an SD card often lacks speed, and is dependent on a simple contact connection that can be finnicky when exposed to vibrations. It is a lot more error prone than internal memory. If not explicitly needed, I would advise to use internal memory always.

                      Marinus van Deudekomundefined Offline
                      Marinus van Deudekomundefined Offline
                      Marinus van Deudekom
                      Valued contributor
                      wrote on last edited by
                      #11

                      @Con-Hennekens that's what @Corjan-Meijerink said above. In top of that the amount of space needed on your phone for the offline maps is not that big zo why take the chance of mishaps occurring by putting them on an sd card. I stopped using the sd card for that purpose

                      Honda Goldwing GL1500,
                      Honda Silverwing GL 650
                      DMD2 T865X 8 inch Android tablet using MRA next for navigation
                      Garmin XT (almost in the cupboard)
                      Samsung S20FE mounted on a Quadlock and using Android Auto in my car

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