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  4. MyRoute app does not answer (both car and MC)

MyRoute app does not answer (both car and MC)

Scheduled Pinned Locked Moved [App] Problems, Bugs and other Issues
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  • Tore Teigeneundefined Offline
    Tore Teigeneundefined Offline
    Tore Teigene
    wrote on last edited by
    #4

    For some strange reason it suddenly started on my MC, but it will not follow the route i have set. It shows the blue line to follow (so it knows where i am (gps = ok)) But when i start the ride nothing happens. if i stop and press the comass sign (bottom right on mobile) it repositions to new place (which is correct), but again when continuing the ride nothing happens.

    Tim Watsonundefined 1 Reply Last reply
    0
    • Tore Teigeneundefined Tore Teigene

      For some strange reason it suddenly started on my MC, but it will not follow the route i have set. It shows the blue line to follow (so it knows where i am (gps = ok)) But when i start the ride nothing happens. if i stop and press the comass sign (bottom right on mobile) it repositions to new place (which is correct), but again when continuing the ride nothing happens.

      Tim Watsonundefined Offline
      Tim Watsonundefined Offline
      Tim Watson
      wrote on last edited by
      #5

      @Tore-Teigene Hi. Assuming you're using Android Auto, when the navigation stops have you tried getting your phone out and clicking the Navigate button on the phone in MRA? That sometimes gets the navigation to start working again on the AA device. Or it crashes MRA completely. One of the two usually happens! 🙂

      Tore Teigeneundefined 1 Reply Last reply
      0
      • Tim Watsonundefined Tim Watson

        @Tore-Teigene Hi. Assuming you're using Android Auto, when the navigation stops have you tried getting your phone out and clicking the Navigate button on the phone in MRA? That sometimes gets the navigation to start working again on the AA device. Or it crashes MRA completely. One of the two usually happens! 🙂

        Tore Teigeneundefined Offline
        Tore Teigeneundefined Offline
        Tore Teigene
        wrote on last edited by
        #6

        @Tim-Watson
        Jepp.Tried that also. No luck 🤨

        Marinus van Deudekomundefined 1 Reply Last reply
        0
        • Tore Teigeneundefined Tore Teigene

          @Tim-Watson
          Jepp.Tried that also. No luck 🤨

          Marinus van Deudekomundefined Offline
          Marinus van Deudekomundefined Offline
          Marinus van Deudekom
          RouteXperts
          wrote on last edited by
          #7

          @Tore-Teigene are you a bêta tester. Because in the last update, 346 the problem was solved.

          Honda Goldwing GL1500,
          Honda Silverwing GL 650
          DMD2 T865X 8 inch Android tablet using MRA next for navigation
          Garmin XT (almost in the cupboard)
          Samsung S20FE mounted on a Quadlock and using Android Auto in my car

          Tore Teigeneundefined 1 Reply Last reply
          1
          • Marinus van Deudekomundefined Marinus van Deudekom

            @Tore-Teigene are you a bêta tester. Because in the last update, 346 the problem was solved.

            Tore Teigeneundefined Offline
            Tore Teigeneundefined Offline
            Tore Teigene
            wrote on last edited by
            #8

            @Marinus-van-Deudekom
            At the bottom of the Account page it says 4.3.2 - 346
            Is that the beta version or the official ?

            Marinus van Deudekomundefined 1 Reply Last reply
            0
            • Tore Teigeneundefined Tore Teigene

              @Marinus-van-Deudekom
              At the bottom of the Account page it says 4.3.2 - 346
              Is that the beta version or the official ?

              Marinus van Deudekomundefined Offline
              Marinus van Deudekomundefined Offline
              Marinus van Deudekom
              RouteXperts
              wrote on last edited by
              #9

              @Tore-Teigene 346 is only in the beta version
              It seems strange that the problem still exists at your side because I myself and a lot of others voor it working since the update

              Honda Goldwing GL1500,
              Honda Silverwing GL 650
              DMD2 T865X 8 inch Android tablet using MRA next for navigation
              Garmin XT (almost in the cupboard)
              Samsung S20FE mounted on a Quadlock and using Android Auto in my car

              Tore Teigeneundefined 1 Reply Last reply
              1
              • Marinus van Deudekomundefined Marinus van Deudekom

                @Tore-Teigene 346 is only in the beta version
                It seems strange that the problem still exists at your side because I myself and a lot of others voor it working since the update

                Tore Teigeneundefined Offline
                Tore Teigeneundefined Offline
                Tore Teigene
                wrote on last edited by
                #10

                @Marinus-van-Deudekom
                Ok, you have any directions on how to go back to the "official" version ?

                Marinus van Deudekomundefined 1 Reply Last reply
                0
                • Tore Teigeneundefined Tore Teigene

                  @Marinus-van-Deudekom
                  Ok, you have any directions on how to go back to the "official" version ?

                  Marinus van Deudekomundefined Offline
                  Marinus van Deudekomundefined Offline
                  Marinus van Deudekom
                  RouteXperts
                  wrote on last edited by
                  #11

                  @Tore-Teigene If the problem still exists on your side I would put in a service ticket and get help from our Devs to solve your problem. If you want to leave the Beta program delete the app and start installing it again. My advice would be to keep the Beta version eventhough you might run into some trouble but that's why it's called a beta 🙂

                  Honda Goldwing GL1500,
                  Honda Silverwing GL 650
                  DMD2 T865X 8 inch Android tablet using MRA next for navigation
                  Garmin XT (almost in the cupboard)
                  Samsung S20FE mounted on a Quadlock and using Android Auto in my car

                  Tore Teigeneundefined 1 Reply Last reply
                  0
                  • Marinus van Deudekomundefined Marinus van Deudekom

                    @Tore-Teigene If the problem still exists on your side I would put in a service ticket and get help from our Devs to solve your problem. If you want to leave the Beta program delete the app and start installing it again. My advice would be to keep the Beta version eventhough you might run into some trouble but that's why it's called a beta 🙂

                    Tore Teigeneundefined Offline
                    Tore Teigeneundefined Offline
                    Tore Teigene
                    wrote on last edited by
                    #12

                    @Marinus-van-Deudekom
                    Well, when the tool refuses to work it makes no sense to keep it installed.
                    I followed your suggestion buyt i still end up with the same version. There is no option to choose beta version or not from what i can see.
                    Please advice.

                    Marinus van Deudekomundefined 1 Reply Last reply
                    0
                    • Tore Teigeneundefined Tore Teigene

                      @Marinus-van-Deudekom
                      Well, when the tool refuses to work it makes no sense to keep it installed.
                      I followed your suggestion buyt i still end up with the same version. There is no option to choose beta version or not from what i can see.
                      Please advice.

                      Marinus van Deudekomundefined Offline
                      Marinus van Deudekomundefined Offline
                      Marinus van Deudekom
                      RouteXperts
                      wrote on last edited by
                      #13

                      @Tore-Teigene IMG_0205.jpeg

                      This soûl do the trick

                      Honda Goldwing GL1500,
                      Honda Silverwing GL 650
                      DMD2 T865X 8 inch Android tablet using MRA next for navigation
                      Garmin XT (almost in the cupboard)
                      Samsung S20FE mounted on a Quadlock and using Android Auto in my car

                      Tore Teigeneundefined 1 Reply Last reply
                      0
                      • Marinus van Deudekomundefined Marinus van Deudekom

                        @Tore-Teigene IMG_0205.jpeg

                        This soûl do the trick

                        Tore Teigeneundefined Offline
                        Tore Teigeneundefined Offline
                        Tore Teigene
                        wrote on last edited by
                        #14

                        @Marinus-van-Deudekom

                        Thanks Marinus. I'll give it some more tries before i do the uninstall option.

                        Marinus van Deudekomundefined white.mouseundefined 2 Replies Last reply
                        0
                        • Tore Teigeneundefined Tore Teigene

                          @Marinus-van-Deudekom

                          Thanks Marinus. I'll give it some more tries before i do the uninstall option.

                          Marinus van Deudekomundefined Offline
                          Marinus van Deudekomundefined Offline
                          Marinus van Deudekom
                          RouteXperts
                          wrote on last edited by
                          #15

                          @Tore-Teigene That would be my idea😁

                          Honda Goldwing GL1500,
                          Honda Silverwing GL 650
                          DMD2 T865X 8 inch Android tablet using MRA next for navigation
                          Garmin XT (almost in the cupboard)
                          Samsung S20FE mounted on a Quadlock and using Android Auto in my car

                          1 Reply Last reply
                          0
                          • Tore Teigeneundefined Tore Teigene

                            @Marinus-van-Deudekom

                            Thanks Marinus. I'll give it some more tries before i do the uninstall option.

                            white.mouseundefined Offline
                            white.mouseundefined Offline
                            white.mouse
                            wrote on last edited by
                            #16

                            @Tore-Teigene
                            Jeg vet ikke om det hjelper, men prøv å tømme appens hurtigminne. Jeg hadde også noen merkelige problemer her om dagen, og de ble alle løst med det.

                            Ik weet niet of het helpt, maar probeer eens het cache geheugen van de app leeg te maken. IK had laatst ook wat vreemde problemen en die zijn daarmee allemaal opgelost.

                            met een R1250RT met TFT en BMW Connected Ride App; de Garmin Zumo XT en My Route App in combinatie met de Carpuride W702 (voor Android op de Motor!)

                            1 Reply Last reply
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