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  4. Mobile App not letting me log in

Mobile App not letting me log in

Scheduled Pinned Locked Moved [App] Problems, Bugs and other Issues
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  • Andrew Vaughanundefined Offline
    Andrew Vaughanundefined Offline
    Andrew Vaughan
    wrote on last edited by
    #1

    Been using the app fine until today yes it's the new version , first of all kept saying no internet connection yet I'm connected to my home wifi so deleted and re installed the app now it's not letting me log in . Where do I go for help please

    supergundefined 1 Reply Last reply
    1
    • Andrew Vaughanundefined Andrew Vaughan

      Been using the app fine until today yes it's the new version , first of all kept saying no internet connection yet I'm connected to my home wifi so deleted and re installed the app now it's not letting me log in . Where do I go for help please

      supergundefined Offline
      supergundefined Offline
      superg
      wrote on last edited by
      #2

      @Andrew-Vaughan Android or Apple?

      Andrew Vaughanundefined 1 Reply Last reply
      0
      • supergundefined superg

        @Andrew-Vaughan Android or Apple?

        Andrew Vaughanundefined Offline
        Andrew Vaughanundefined Offline
        Andrew Vaughan
        wrote on last edited by
        #3

        @superg Hi it's a Apple phone I've switched it of left for 5 mins and rebooted phone now working thanks 👍🏻

        richtea999undefined 1 Reply Last reply
        1
        • Andrew Vaughanundefined Andrew Vaughan

          @superg Hi it's a Apple phone I've switched it of left for 5 mins and rebooted phone now working thanks 👍🏻

          richtea999undefined Offline
          richtea999undefined Offline
          richtea999
          Valued contributor
          wrote on last edited by
          #4

          @Andrew-Vaughan For next time, flicking to airplane mode and back again 5-10 seconds later is a good way to force the phone comms to do a quick reset, if you don't want to completely power down and up again, and save a bit of time.

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          • Con Hennekensundefined Offline
            Con Hennekensundefined Offline
            Con Hennekens
            Alpha tester
            wrote on last edited by
            #5

            I also noticed a few times, that immediately after an update there can be some problems. I am not sure, but it could have to do with updating an already running app. I make it a habit to force close the app from the Android System menu after an update, that seems to help.

            I am just an enthusiastic MRA user, and hope you will be one too!

            Most motorcycle problems are caused by the nut that connects the handlebar to the saddle.

            Streetpilot 2610 / Zumo 660 / Zumo 395 / CAT S52 + MRA app

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