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  4. Has the Motorbike problem been fixed in 4.0.3???

Has the Motorbike problem been fixed in 4.0.3???

Scheduled Pinned Locked Moved [App] Problems, Bugs and other Issues
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  • Thomas Scharrerundefined Thomas Scharrer

    @Nick-Carthew

    I have even tested this in the car a while ago to have better control of what is happening.

    I put my helmet with my Sena on max volume on the passenger seat . I started a navigation, drove around and everything worked fine but as soon as I turned around the phone so it became inactive / locked the voice guidance stopped.

    I then started another navigation with google maps and I could do whatever with my phone and it worked.

    and for @Corjan-Meijerink it also didnt work when he tested

    Nick Carthewundefined Offline
    Nick Carthewundefined Offline
    Nick Carthew
    RouteXpert
    wrote on last edited by
    #35

    @Thomas-Scharrer I made a short video in the car yesterday and put it on YouTube. This shows my glamorous assistant switching the screen off and the instructions can still be heard, turn the screen back on and the app can be seen running in the background.

    https://youtu.be/nctharxZffQ

    Always willing to help if I can.
    Triumph Tiger 1200 XRT called Tina.
    MRA Navigation Next and SilverFox B8J bar buttons.
    Quadlock wireless mount for IPhone 11.
    Cardo Scala Packtalk Bold.
    TomTom Rider 500. (In the cupboard now)

    Lynchy67undefined Rob Verhoeffundefined 2 Replies Last reply
    1
    • Nick Carthewundefined Nick Carthew

      @Thomas-Scharrer I made a short video in the car yesterday and put it on YouTube. This shows my glamorous assistant switching the screen off and the instructions can still be heard, turn the screen back on and the app can be seen running in the background.

      https://youtu.be/nctharxZffQ

      Lynchy67undefined Offline
      Lynchy67undefined Offline
      Lynchy67
      Valued contributor
      wrote on last edited by
      #36

      @Nick-Carthew

      Finally we get to see those sausage fingers! 🤡

      You don’t stop riding when you get old, you get old when you stop riding.

      Nick Carthewundefined 1 Reply Last reply
      0
      • Lynchy67undefined Lynchy67

        @Nick-Carthew

        Finally we get to see those sausage fingers! 🤡

        Nick Carthewundefined Offline
        Nick Carthewundefined Offline
        Nick Carthew
        RouteXpert
        wrote on last edited by
        #37

        @Lynchy67 said in Has the Motorbike problem been fixed in 4.0.3???:

        @Nick-Carthew

        Finally we get to see those sausage fingers! 🤡

        🙂

        Always willing to help if I can.
        Triumph Tiger 1200 XRT called Tina.
        MRA Navigation Next and SilverFox B8J bar buttons.
        Quadlock wireless mount for IPhone 11.
        Cardo Scala Packtalk Bold.
        TomTom Rider 500. (In the cupboard now)

        1 Reply Last reply
        0
        • Nick Carthewundefined Nick Carthew

          @Thomas-Scharrer I made a short video in the car yesterday and put it on YouTube. This shows my glamorous assistant switching the screen off and the instructions can still be heard, turn the screen back on and the app can be seen running in the background.

          https://youtu.be/nctharxZffQ

          Rob Verhoeffundefined Offline
          Rob Verhoeffundefined Offline
          Rob Verhoeff
          Alpha tester
          wrote on last edited by Rob Verhoeff
          #38

          @Nick-Carthew yep, great to see! That's an iPhone too so to see, so my earlier confirmation is confirmed so to say 😁

          BMW K1600GT-P (2013) with BMW Navigator | Nolan N100-5 with Sena 30K
          iOS on iPhone 13 (mounted on Quadlock)
          Apple CarPlay in VW T-Roc (wired)
          Routelab on MacBook Air & iMac (Sequoia & Monterey)

          Thomas Scharrerundefined 1 Reply Last reply
          1
          • Rob Verhoeffundefined Rob Verhoeff

            @Nick-Carthew yep, great to see! That's an iPhone too so to see, so my earlier confirmation is confirmed so to say 😁

            Thomas Scharrerundefined Offline
            Thomas Scharrerundefined Offline
            Thomas Scharrer
            wrote on last edited by
            #39

            @Rob-Verhoeff thanks for the video, very strange that it works for you and not for others. Would be really interesting to understand why

            Nick Carthewundefined 1 Reply Last reply
            0
            • Thomas Scharrerundefined Thomas Scharrer

              @Rob-Verhoeff thanks for the video, very strange that it works for you and not for others. Would be really interesting to understand why

              Nick Carthewundefined Offline
              Nick Carthewundefined Offline
              Nick Carthew
              RouteXpert
              wrote on last edited by
              #40

              @Thomas-Scharrer It works for @Rob-Verhoeff on his iPhone too so I can only assume that it’ll be connected to your phone settings.

              Always willing to help if I can.
              Triumph Tiger 1200 XRT called Tina.
              MRA Navigation Next and SilverFox B8J bar buttons.
              Quadlock wireless mount for IPhone 11.
              Cardo Scala Packtalk Bold.
              TomTom Rider 500. (In the cupboard now)

              Thomas Scharrerundefined 1 Reply Last reply
              0
              • Nick Carthewundefined Nick Carthew

                @Thomas-Scharrer It works for @Rob-Verhoeff on his iPhone too so I can only assume that it’ll be connected to your phone settings.

                Thomas Scharrerundefined Offline
                Thomas Scharrerundefined Offline
                Thomas Scharrer
                wrote on last edited by
                #41

                @Nick-Carthew it seems to work on some iPhones for some reason but it also doesnt work on some Android phones as far as I can see from the above tests.

                I have tried settings-wise everything that was suggested and I dont see any other setting that could have impact on this so something is for sure not right and should be figured out

                1 Reply Last reply
                0
                • Corjan Meijerinkundefined Offline
                  Corjan Meijerinkundefined Offline
                  Corjan Meijerink
                  Developer
                  wrote on last edited by
                  #42

                  All I can still add is that we not explicitly support this - meaning it's up the phone to continue or stop the app. These decisions are often made based on available RAM / battery level / etc.

                  Thomas Scharrerundefined 1 Reply Last reply
                  2
                  • Corjan Meijerinkundefined Corjan Meijerink

                    All I can still add is that we not explicitly support this - meaning it's up the phone to continue or stop the app. These decisions are often made based on available RAM / battery level / etc.

                    Thomas Scharrerundefined Offline
                    Thomas Scharrerundefined Offline
                    Thomas Scharrer
                    wrote on last edited by
                    #43

                    @Corjan-Meijerink I am very sure that this has nothing to do with battery level, RAM etc. I did my comparison test with google maps at the same time with the same phone.

                    BUT, I just got another idea, it seems that where it works the users have just tested to have navigation sound from the phone and then turned the phone off / inactive and it still worked. This I have not tested in detail because its not relevant for me.
                    I have tested with the phone connected vie bluetooth to my Sena helmet communication system so maybe there is a problem with the MRA apps bluetooth connection when the phone gets inactive?

                    I can do a test as the others have done only with sound from the phone and see if that works or not.

                    Nick Carthewundefined 1 Reply Last reply
                    0
                    • Thomas Scharrerundefined Thomas Scharrer

                      @Corjan-Meijerink I am very sure that this has nothing to do with battery level, RAM etc. I did my comparison test with google maps at the same time with the same phone.

                      BUT, I just got another idea, it seems that where it works the users have just tested to have navigation sound from the phone and then turned the phone off / inactive and it still worked. This I have not tested in detail because its not relevant for me.
                      I have tested with the phone connected vie bluetooth to my Sena helmet communication system so maybe there is a problem with the MRA apps bluetooth connection when the phone gets inactive?

                      I can do a test as the others have done only with sound from the phone and see if that works or not.

                      Nick Carthewundefined Offline
                      Nick Carthewundefined Offline
                      Nick Carthew
                      RouteXpert
                      wrote on last edited by
                      #44

                      @Thomas-Scharrer My initial test was via my Cardo headset so that rules out Bluetooth connection.

                      Always willing to help if I can.
                      Triumph Tiger 1200 XRT called Tina.
                      MRA Navigation Next and SilverFox B8J bar buttons.
                      Quadlock wireless mount for IPhone 11.
                      Cardo Scala Packtalk Bold.
                      TomTom Rider 500. (In the cupboard now)

                      Thomas Scharrerundefined 2 Replies Last reply
                      0
                      • Nick Carthewundefined Nick Carthew

                        @Thomas-Scharrer My initial test was via my Cardo headset so that rules out Bluetooth connection.

                        Thomas Scharrerundefined Offline
                        Thomas Scharrerundefined Offline
                        Thomas Scharrer
                        wrote on last edited by
                        #45

                        @Nick-Carthew I am on a business trip right now and dont have my helmet with me but I will do another test with my helmet with me in the car when I am back later this week.

                        Will do another test without helmet and only phone audio tomorrow.

                        1 Reply Last reply
                        1
                        • Nick Carthewundefined Nick Carthew

                          @Thomas-Scharrer My initial test was via my Cardo headset so that rules out Bluetooth connection.

                          Thomas Scharrerundefined Offline
                          Thomas Scharrerundefined Offline
                          Thomas Scharrer
                          wrote on last edited by
                          #46

                          @Nick-Carthew As promised I did another test today in the car. I used my phone in the car, not connected to the car so with Audio and navigation directly from the phone.

                          MRA navigation:
                          I started the navigation with phone screen active and everything worked obviously fine. I used the on / off button to make the phone screen inactive and immediately when the phone was inactive the voice guidance stopped. Apparently not only the voice guidance stops when the phone is getting inactive but the whole navigation is interrupted because when switching the phone on again it jumps to the new position. So I think its clear that for some reason the app is now working when the phone is going inactive.

                          google maps:
                          I did then exactly the same test with google maps. I started the navigation and everything works. When I switched the phone to inactive with the on / off button the voice guidance continued as it should and apparently also the navigation continues in the background because when you make the phone active again its in the correct position, not jumping to that.
                          I also did another thing, when you touch the screen on the phone to make the screen active but your face in not visible for face time, meaning the phone will not be unlocked, then you can see a message on the home screen as in the below picture indicating that a navigation is active. In addition you could see in the upper left corner of the phone screen the blue mark that something like a navigation is running in the background which is not the case on MRA navigation when the phone is locked.

                          So I am still certain that this is a problem with the app and not with phone settings, memory or RAM etc

                          IMG_4555.jpg

                          Nick Carthewundefined 1 Reply Last reply
                          1
                          • Thomas Scharrerundefined Thomas Scharrer

                            @Nick-Carthew As promised I did another test today in the car. I used my phone in the car, not connected to the car so with Audio and navigation directly from the phone.

                            MRA navigation:
                            I started the navigation with phone screen active and everything worked obviously fine. I used the on / off button to make the phone screen inactive and immediately when the phone was inactive the voice guidance stopped. Apparently not only the voice guidance stops when the phone is getting inactive but the whole navigation is interrupted because when switching the phone on again it jumps to the new position. So I think its clear that for some reason the app is now working when the phone is going inactive.

                            google maps:
                            I did then exactly the same test with google maps. I started the navigation and everything works. When I switched the phone to inactive with the on / off button the voice guidance continued as it should and apparently also the navigation continues in the background because when you make the phone active again its in the correct position, not jumping to that.
                            I also did another thing, when you touch the screen on the phone to make the screen active but your face in not visible for face time, meaning the phone will not be unlocked, then you can see a message on the home screen as in the below picture indicating that a navigation is active. In addition you could see in the upper left corner of the phone screen the blue mark that something like a navigation is running in the background which is not the case on MRA navigation when the phone is locked.

                            So I am still certain that this is a problem with the app and not with phone settings, memory or RAM etc

                            IMG_4555.jpg

                            Nick Carthewundefined Offline
                            Nick Carthewundefined Offline
                            Nick Carthew
                            RouteXpert
                            wrote on last edited by
                            #47

                            @Thomas-Scharrer In the Privacy and Security settings on your phone and then Location services do you have Always selected for MyRoute-app?

                            IMG_2497.jpeg

                            Always willing to help if I can.
                            Triumph Tiger 1200 XRT called Tina.
                            MRA Navigation Next and SilverFox B8J bar buttons.
                            Quadlock wireless mount for IPhone 11.
                            Cardo Scala Packtalk Bold.
                            TomTom Rider 500. (In the cupboard now)

                            Thomas Scharrerundefined 1 Reply Last reply
                            0
                            • Nick Carthewundefined Nick Carthew

                              @Thomas-Scharrer In the Privacy and Security settings on your phone and then Location services do you have Always selected for MyRoute-app?

                              IMG_2497.jpeg

                              Thomas Scharrerundefined Offline
                              Thomas Scharrerundefined Offline
                              Thomas Scharrer
                              wrote on last edited by
                              #48

                              @Nick-Carthew yes, it is set to Always

                              RetiredWingManundefined Thomas Scharrerundefined 2 Replies Last reply
                              0
                              • Thomas Scharrerundefined Thomas Scharrer

                                @Nick-Carthew yes, it is set to Always

                                RetiredWingManundefined Offline
                                RetiredWingManundefined Offline
                                RetiredWingMan
                                Valued contributor
                                wrote on last edited by
                                #49

                                @Thomas-Scharrer there is an App option under battery ... unrestricted, optimized or restricted. Could thus be an issue?

                                2010 GL1800 Goldwing using Samsung Galaxy S20 5G Android 13.

                                Thomas Scharrerundefined 1 Reply Last reply
                                0
                                • RetiredWingManundefined RetiredWingMan

                                  @Thomas-Scharrer there is an App option under battery ... unrestricted, optimized or restricted. Could thus be an issue?

                                  Thomas Scharrerundefined Offline
                                  Thomas Scharrerundefined Offline
                                  Thomas Scharrer
                                  wrote on last edited by
                                  #50

                                  @Doug-Robinson I couldnt find that. On my iPhone under battery settings there is only something called "battery usage by app" which shows how much battery % a specific app is using

                                  RetiredWingManundefined 1 Reply Last reply
                                  0
                                  • Thomas Scharrerundefined Thomas Scharrer

                                    @Doug-Robinson I couldnt find that. On my iPhone under battery settings there is only something called "battery usage by app" which shows how much battery % a specific app is using

                                    RetiredWingManundefined Offline
                                    RetiredWingManundefined Offline
                                    RetiredWingMan
                                    Valued contributor
                                    wrote on last edited by
                                    #51

                                    @Thomas-Scharrer sorry, Android v13 option.

                                    2010 GL1800 Goldwing using Samsung Galaxy S20 5G Android 13.

                                    1 Reply Last reply
                                    0
                                    • Thomas Scharrerundefined Thomas Scharrer

                                      @Nick-Carthew yes, it is set to Always

                                      Thomas Scharrerundefined Offline
                                      Thomas Scharrerundefined Offline
                                      Thomas Scharrer
                                      wrote on last edited by
                                      #52

                                      @Con-Hennekens @Corjan-Meijerink @Nick-Carthew

                                      Hi,

                                      I just wanted to ask if there is any progress or any plan to fix this problem that the navigation stops when the phone is inactive.

                                      Last year I was not able to use MRA navigation at all because of this issue. A new riding season is approaching soon and my hope is that this will be fixed that I can use MRA this season.

                                      In case there is no plan at all to fix this then that is also good to know because then I need find another solution for myself (based on google maps where this is no problem) and you can refund me lifetime navigation subscription.

                                      Looking forward to an update.

                                      Regards,
                                      Thomas

                                      Con Hennekensundefined Nick Carthewundefined 2 Replies Last reply
                                      0
                                      • Thomas Scharrerundefined Thomas Scharrer

                                        @Con-Hennekens @Corjan-Meijerink @Nick-Carthew

                                        Hi,

                                        I just wanted to ask if there is any progress or any plan to fix this problem that the navigation stops when the phone is inactive.

                                        Last year I was not able to use MRA navigation at all because of this issue. A new riding season is approaching soon and my hope is that this will be fixed that I can use MRA this season.

                                        In case there is no plan at all to fix this then that is also good to know because then I need find another solution for myself (based on google maps where this is no problem) and you can refund me lifetime navigation subscription.

                                        Looking forward to an update.

                                        Regards,
                                        Thomas

                                        Con Hennekensundefined Online
                                        Con Hennekensundefined Online
                                        Con Hennekens
                                        Alpha tester
                                        wrote on last edited by
                                        #53

                                        @Thomas-Scharrer, not to my knowledge, no. But it is on the wishlist / backlog

                                        I am just an enthusiastic MRA user, and hope you will be one too!

                                        Most motorcycle problems are caused by the nut that connects the handlebar to the saddle.

                                        Streetpilot 2610 / Zumo 660 / Zumo 395 / CAT S52 + MRA app

                                        1 Reply Last reply
                                        0
                                        • Thomas Scharrerundefined Thomas Scharrer

                                          @Con-Hennekens @Corjan-Meijerink @Nick-Carthew

                                          Hi,

                                          I just wanted to ask if there is any progress or any plan to fix this problem that the navigation stops when the phone is inactive.

                                          Last year I was not able to use MRA navigation at all because of this issue. A new riding season is approaching soon and my hope is that this will be fixed that I can use MRA this season.

                                          In case there is no plan at all to fix this then that is also good to know because then I need find another solution for myself (based on google maps where this is no problem) and you can refund me lifetime navigation subscription.

                                          Looking forward to an update.

                                          Regards,
                                          Thomas

                                          Nick Carthewundefined Offline
                                          Nick Carthewundefined Offline
                                          Nick Carthew
                                          RouteXpert
                                          wrote on last edited by
                                          #54

                                          @Thomas-Scharrer As you know from my previous replies and YouTube video, it’s not a problem that affects my iPhone 11. So therefore I’m not sure if any changes have been made.

                                          Always willing to help if I can.
                                          Triumph Tiger 1200 XRT called Tina.
                                          MRA Navigation Next and SilverFox B8J bar buttons.
                                          Quadlock wireless mount for IPhone 11.
                                          Cardo Scala Packtalk Bold.
                                          TomTom Rider 500. (In the cupboard now)

                                          Thomas Scharrerundefined GT JWRundefined 2 Replies Last reply
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