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HERE issue regarding seasonal closures

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  • Corjan Meijerinkundefined Offline
    Corjan Meijerinkundefined Offline
    Corjan Meijerink
    administrator
    wrote on last edited by
    #1

    Hi all! 🙂

    Over the last days / weeks we got some reports that the seasonal closures in the HERE map were not working as expected. We've investigated the issue and I've been in contact with our local HERE partner. Today I received confirmation that the issue is with HERE and they will look into it with priority.

    Unfortunately we cannot do anything right now to solve the problem. We do however have two recommendations:

    • Use more waypoints. By placing waypoints on the closed road, it might force the route to use that road.
    • Try other avoid options. Sometimes a nearby tunnel allows a suitable alternative so enabling the "avoid tunnels" option from the toolkit could also help in that specific scenario. Be aware that this can have side effects for the other part of the route as it will try to avoid all tunnels on the route.

    We'll let you know when the issue has been solved! 🙂 Sorry for the inconvenience.

    Bill Hoxworthundefined 1 Reply Last reply
    2
    • Hubert Thoringundefined Offline
      Hubert Thoringundefined Offline
      Hubert Thoring
      wrote on last edited by
      #2

      Danke für die Info !!!!

      VG Hubert
      Info zum Beta Test "Next App" dazu die Hardware ...
      iPad 9. Generation iOS 18.5 / Handy iPhone Xr iOS 18.5 / PC mit MS Win11 / BMW Connected App mit Cradel.
      ❗️MyRoute-App im Cradel und Remotek-One❗️

      1 Reply Last reply
      1
      • Greyhound 0undefined Offline
        Greyhound 0undefined Offline
        Greyhound 0
        wrote on last edited by
        #3

        Danke für die Info!

        1 Reply Last reply
        0
        • Hans van de Ven MR.MRAundefined Hans van de Ven MR.MRA referenced this topic on
        • Corjan Meijerinkundefined Corjan Meijerink

          Hi all! 🙂

          Over the last days / weeks we got some reports that the seasonal closures in the HERE map were not working as expected. We've investigated the issue and I've been in contact with our local HERE partner. Today I received confirmation that the issue is with HERE and they will look into it with priority.

          Unfortunately we cannot do anything right now to solve the problem. We do however have two recommendations:

          • Use more waypoints. By placing waypoints on the closed road, it might force the route to use that road.
          • Try other avoid options. Sometimes a nearby tunnel allows a suitable alternative so enabling the "avoid tunnels" option from the toolkit could also help in that specific scenario. Be aware that this can have side effects for the other part of the route as it will try to avoid all tunnels on the route.

          We'll let you know when the issue has been solved! 🙂 Sorry for the inconvenience.

          Bill Hoxworthundefined Offline
          Bill Hoxworthundefined Offline
          Bill Hoxworth
          wrote on last edited by
          #4

          @Corjan-Meijerink Thanks for all your help, but has HERE made any progress with the fix for this issue, I am trying to plan a route through Switzerland and given the current issues with the map, it is impossible due to the none function of the seasonal closures choice. Once again, thanks for your help.
          Kind Regards,

          Bill UK

          Corjan Meijerinkundefined 1 Reply Last reply
          0
          • Bill Hoxworthundefined Bill Hoxworth

            @Corjan-Meijerink Thanks for all your help, but has HERE made any progress with the fix for this issue, I am trying to plan a route through Switzerland and given the current issues with the map, it is impossible due to the none function of the seasonal closures choice. Once again, thanks for your help.
            Kind Regards,

            Bill UK

            Corjan Meijerinkundefined Offline
            Corjan Meijerinkundefined Offline
            Corjan Meijerink
            administrator
            wrote on last edited by
            #5

            @Bill-Hoxworth thanks for pinging me 🙂 I’ve reached out to HERE (again…)

            Bill Hoxworthundefined 1 Reply Last reply
            2
            • Corjan Meijerinkundefined Corjan Meijerink

              @Bill-Hoxworth thanks for pinging me 🙂 I’ve reached out to HERE (again…)

              Bill Hoxworthundefined Offline
              Bill Hoxworthundefined Offline
              Bill Hoxworth
              wrote on last edited by
              #6

              @Corjan-Meijerink Good morning. This issue with seasonal closures is a serious one, if you are a Garmin owner, the issue effectively limits your use of the map programme to 3/4months of the year. This is due to the seasonal closures issue. I have tried both your suggestions for a work around, neither will suffice and they just don't work. As you will now, I have used the programme for a good number of years and have a lot of experience using your product. I am therefore faced with some choices. Do I stick with a product I am paying 35gbp per year, but can only have full use for 3/4 months, do I purchase a Tom Tom system, well they are 400 gbp, so that is unlikely. I have no doubt HERE will be taking money from you to use their product. Can I therefore suggest the following. Whoever it is you are "reaching" out to, reach out with your metaphorical boot and really shake the department up. Tell them you are unhappy with their response and really come down hard on them. If you guys are not being charged by HERE, then there is very little you can do, but lose customers from your product. Please do not take this personally, I am just very, very unhappy with a situation, where it appears, no progress is being made.
              Kind Regards

              Bill

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              • Corjan Meijerinkundefined Corjan Meijerink referenced this topic on
              • Corjan Meijerinkundefined Corjan Meijerink referenced this topic on
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              • Corjan Meijerinkundefined Offline
                Corjan Meijerinkundefined Offline
                Corjan Meijerink
                administrator
                wrote on last edited by
                #7

                Update! 🎉

                https://forum.myrouteapp.com/topic/4119/seasonal-closure-issue-solved

                Greyhound 0undefined 1 Reply Last reply
                1
                • Corjan Meijerinkundefined Corjan Meijerink

                  Update! 🎉

                  https://forum.myrouteapp.com/topic/4119/seasonal-closure-issue-solved

                  Greyhound 0undefined Offline
                  Greyhound 0undefined Offline
                  Greyhound 0
                  wrote on last edited by Greyhound 0
                  #8

                  Thank you for your information 👍 😊

                  1 Reply Last reply
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