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  4. Next closes immediatly when starting a planned route

Next closes immediatly when starting a planned route

Scheduled Pinned Locked Moved [Beta] Problems, Bugs and other Issues
problemandroid 12huawei p30 pro
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  • Hans Kremersundefined Hans Kremers

    For what it ist worth, I'm seeing the same behaviour in a Huawei P20 Pro, Android 10

    After selecting and starting the navigation, the screen goes Black and the Desktop appears

    I tried several routes, all with the same result.
    Starting navigation with the same routes in a Lenovo P11 Pro (Android 12) works fine

    Regards,

    Hans

    Corjan Meijerinkundefined Online
    Corjan Meijerinkundefined Online
    Corjan Meijerink
    administrator
    wrote on last edited by
    #19

    @Hans-Kremers Thanks! Tomorrow - Thursday are scheduled for app development so weโ€™ll start the investigation shortly! ๐Ÿ™‚

    myroute.appas-gps.beundefined 1 Reply Last reply
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    • Corjan Meijerinkundefined Corjan Meijerink

      @Hans-Kremers Thanks! Tomorrow - Thursday are scheduled for app development so weโ€™ll start the investigation shortly! ๐Ÿ™‚

      myroute.appas-gps.beundefined Offline
      myroute.appas-gps.beundefined Offline
      myroute.appas-gps.be
      wrote on last edited by
      #20

      @Corjan-Meijerink
      Je rencontre exactement le mรชme problรจme avec mon Samsung S20FE.
      Si je dรฉmarre Next, je charge un itinรฉraire de la bibliothรจque, je lance la navigation et l'application se ferme. Si je redรฉmarre une seconde fois, รงร  fonctionne et je peux ouvrir tous les autres itinรฉraires sans soucis.

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      • Tim  Thompsonundefined Offline
        Tim  Thompsonundefined Offline
        Tim Thompson
        wrote on last edited by
        #21

        I tried clearing that app cache and then retried starting the route. That seemed to work. Don't know if it was a coincidence. But for what it's worth.

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        • Corjan Meijerinkundefined Corjan Meijerink referenced this topic on
        • Tim  Thompsonundefined Offline
          Tim  Thompsonundefined Offline
          Tim Thompson
          wrote on last edited by Tim Thompson
          #22

          I've upgraded to the latest beta version 3.2.5 - 146. I uninstalled it and reinstalled. Still having the stability issues. In fact, they may have gotten worse. It's now crashing occasionally when going to the menu (upper left) and selecting "Routes". Tried clearing the app cache again. That doesn't seem to be helping (must have been a coincidence before).

          In case it helps...

          • Pixel 5a
          • Android Version 13, Build number TP1A.221105.002
          • MRA Beta Version 3.2.5 - 146
          Corjan Meijerinkundefined 1 Reply Last reply
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          • Tim  Thompsonundefined Tim Thompson

            I've upgraded to the latest beta version 3.2.5 - 146. I uninstalled it and reinstalled. Still having the stability issues. In fact, they may have gotten worse. It's now crashing occasionally when going to the menu (upper left) and selecting "Routes". Tried clearing the app cache again. That doesn't seem to be helping (must have been a coincidence before).

            In case it helps...

            • Pixel 5a
            • Android Version 13, Build number TP1A.221105.002
            • MRA Beta Version 3.2.5 - 146
            Corjan Meijerinkundefined Online
            Corjan Meijerinkundefined Online
            Corjan Meijerink
            administrator
            wrote on last edited by
            #23

            @Tim-Thompson Remarkable how this very annoying problem exists for a limited amount of users ๐Ÿ˜ž We will continue researching this coming week! The most annoying part is that we never experienced this issue on any of our Android test devices. We will keep you posted about any progress!

            Tim  Thompsonundefined 1 Reply Last reply
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            • Corjan Meijerinkundefined Corjan Meijerink

              @Tim-Thompson Remarkable how this very annoying problem exists for a limited amount of users ๐Ÿ˜ž We will continue researching this coming week! The most annoying part is that we never experienced this issue on any of our Android test devices. We will keep you posted about any progress!

              Tim  Thompsonundefined Offline
              Tim  Thompsonundefined Offline
              Tim Thompson
              wrote on last edited by
              #24

              @Corjan-Meijerink

              Another thing I noted... If I really get stuck, I try clearing the app storage. Kind of annoying... But one must do what one must do. So far, this step has worked to get past the issue. However, it may as well be a coincidence too.

              Anyway... For what it's worth.

              Corjan Meijerinkundefined 1 Reply Last reply
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              • Tim  Thompsonundefined Tim Thompson

                @Corjan-Meijerink

                Another thing I noted... If I really get stuck, I try clearing the app storage. Kind of annoying... But one must do what one must do. So far, this step has worked to get past the issue. However, it may as well be a coincidence too.

                Anyway... For what it's worth.

                Corjan Meijerinkundefined Online
                Corjan Meijerinkundefined Online
                Corjan Meijerink
                administrator
                wrote on last edited by
                #25

                @Tim-Thompson Indeed, for what it is worth ๐Ÿ˜‰ The issue needs to be resolved by us. It's as simple as that!

                Tim  Thompsonundefined b0hd1undefined 2 Replies Last reply
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                • Corjan Meijerinkundefined Corjan Meijerink

                  @Tim-Thompson Indeed, for what it is worth ๐Ÿ˜‰ The issue needs to be resolved by us. It's as simple as that!

                  Tim  Thompsonundefined Offline
                  Tim  Thompsonundefined Offline
                  Tim Thompson
                  wrote on last edited by Tim Thompson
                  #26

                  @Corjan-Meijerink

                  Just a thought. Is it possible to implement logging to help troubleshooting/capture the issue?

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                  • Corjan Meijerinkundefined Corjan Meijerink

                    @Tim-Thompson Indeed, for what it is worth ๐Ÿ˜‰ The issue needs to be resolved by us. It's as simple as that!

                    b0hd1undefined Offline
                    b0hd1undefined Offline
                    b0hd1
                    wrote on last edited by
                    #27

                    @Corjan-Meijerink FYI, I too have stability issues. This version gives me more problems than 3.2.4. Continuous closures.

                    My smartphone:
                    Pixel 6 pro.
                    Android 13

                    Ulefone armor 12
                    Android 11

                    I have problems in both.

                    Barcelona (Spain)
                    ๐˜พ๐™ง๐™š๐™–๐™ฉ๐™ค๐™ง ๐™ค๐™› ๐™ฉ๐™ฌ๐™ค ๐™ฅ๐™–๐™จ๐™จ๐™ž๐™ค๐™ฃ๐™–๐™ฉ๐™š ๐™œ๐™ง๐™ค๐™ช๐™ฅ๐™จ ๐™›๐™ค๐™ง ๐™ˆ๐™ฎ๐™๐™ค๐™ช๐™ฉ๐™š๐˜ผ๐™ฅ๐™ฅ
                    -Telegram: https://t.me/mrarutasfriends
                    -Myroute-app Web: https://www.myrouteapp.com/group/routes/7007#-1/name/asc
                    -https://www.youtube.com/@demco17

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                    • Corjan Meijerinkundefined Online
                      Corjan Meijerinkundefined Online
                      Corjan Meijerink
                      administrator
                      wrote on last edited by
                      #28

                      Unfortunately the logs do not really indicate where the issue is yet. We hope to get more information in a next version!

                      Mike Whitwamundefined 1 Reply Last reply
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                      • Koen VHundefined Offline
                        Koen VHundefined Offline
                        Koen VH
                        wrote on last edited by
                        #29

                        Hi, I also have this issue on the tablets S7, S2 and the smartphone A51.
                        I have this fault when I push the start button immediately after loading the route. When I wait some time, several seconds the route is loaded and another start can be pushed.

                        iPhone SE (2020) - Outikel RT3 (Android 12)

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                        • Corjan Meijerinkundefined Corjan Meijerink

                          Unfortunately the logs do not really indicate where the issue is yet. We hope to get more information in a next version!

                          Mike Whitwamundefined Offline
                          Mike Whitwamundefined Offline
                          Mike Whitwam
                          wrote on last edited by
                          #30

                          @Corjan-Meijerink
                          I have downloaded the new version on Android yesterday and I am having same problems, the unit crashes as soon as I try to start the route. I kept getting a message saying the app had a bug. So deleted the app and re-loaded which seems to have solved the problem. Will re-post if problem comes back.

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                          • Tim Thompsonundefined Tim Thompson referenced this topic on
                          • Con Hennekensundefined Offline
                            Con Hennekensundefined Offline
                            Con Hennekens
                            wrote on last edited by
                            #31

                            I just saw there is a 3.2.5 version now. The problem persists however. In fact it has kept me from navigating and testing at all all this time, and it does that on all my devices. I simply cannot start a route, with exception of a few times. More details are already known by Corjan. I just wanted to say that the new version did nothing in this regard.

                            I am just an enthusiastic MRA user, and hope you will be one too!

                            Most motorcycle problems are caused by the nut that connects the handlebar to the saddle.

                            Streetpilot 2610 / Zumo 660 / Zumo 395 / CAT S52 + MRA app

                            Corjan Meijerinkundefined 1 Reply Last reply
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                            • Con Hennekensundefined Con Hennekens

                              I just saw there is a 3.2.5 version now. The problem persists however. In fact it has kept me from navigating and testing at all all this time, and it does that on all my devices. I simply cannot start a route, with exception of a few times. More details are already known by Corjan. I just wanted to say that the new version did nothing in this regard.

                              Corjan Meijerinkundefined Online
                              Corjan Meijerinkundefined Online
                              Corjan Meijerink
                              administrator
                              wrote on last edited by
                              #32

                              @Con-Hennekens Sad to hear that! This week we will research more ๐Ÿ™‚

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                              • Corjan Meijerinkundefined Corjan Meijerink referenced this topic on
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