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New MRA Mobile update coming later today

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  • MyRoute-app communityundefined MyRoute-app community

    @con-hennekens @Steve-Lynch

    Thank you! I'm sure our devs will be glad to read that (as am I).

    This quick response is the flexibility with which we aspire to edit our apps. We can't promise wonders every time, but it is certainly a look into what is to come.

    Once we're back in the happy-flow with the community relating to our mobile app we will push forwards to ensure that Navigation gets a similar update which allows the same flexibility on that platform. For reference, a task that currently takes one hour in the Mobile app might take days to accomplish within Navigation.

    This is what we had hoped to celebrate with the community: a strategic step forwards for MRA into further professionalization of our development process, a better, more stable and more modern app.

    kind regards,

    Timo

    Steve Lynchundefined Offline
    Steve Lynchundefined Offline
    Steve Lynch
    wrote on last edited by
    #5

    @timo-martosatiman-mra

    The Android version in now updated but no iOS yet.

    Steve.

    You don’t stop riding when you get old, you get old when you stop riding.

    1 Reply Last reply
    0
    • MyRoute-app communityundefined MyRoute-app community

      Attention community,

      I apologize for any inconvenience suffered since friday and aspire to regain some of the lost confidence with long standing users of the mobile app.

      We've heard your concerns and are listening to them. An initial update will be available today. A new update is around the corner, and we hope to have it available for everyone in the next two hours or so. There is a major delay possible, which might happen if Apple and Google decide to take the full 24 hours that they contractually have to review the releases. Usually it's approved within the hour though.

      We're re-adding:

      • quick access to the web-routelab
      • saving a route from the app
      • editing routes in the app

      kind regards,

      Timo Martosatiman
      Chief Operating Officer

      Stefan Hummelinkundefined Offline
      Stefan Hummelinkundefined Offline
      Stefan Hummelink
      wrote on last edited by Stefan Hummelink
      #6

      @timo-martosatiman-mra While I'm utterly impressed by the speed at which MRA pushed this update and am very happy with the latest update of the app, it somehow seems that the Upload Route/track functionality does not work on my Android OnePlus 6, Android 11.

      No window appears after clicking "Bestanden selecteren" in the upload window.

      Again: I am really impressed by the dev team of MRA. Never seen before! Great job people! Simply awesome! 😁

      Manks bu'j te bange.

      Corjan Meijerinkundefined 1 Reply Last reply
      0
      • Robert Jeffriesundefined Offline
        Robert Jeffriesundefined Offline
        Robert Jeffries
        wrote on last edited by
        #7

        Android 12, Motorola G30

        For information

        I can save a route by checking the small grey tick box at the left of my route name. That brings up the "Save As" dialogue and all works as expected.

        Similarly choosing "Download" brings up a very pretty format chooser for saving and all works as expected.

        BUT if I chose to first "Edit" the route and then select "Save As" from the "Page menu" I get a list of file formats, as expected, but cannot select any of them, it just returns to the "Page menu" dialogue.

        1 Reply Last reply
        0
        • MyRoute-app communityundefined MyRoute-app community

          Attention community,

          I apologize for any inconvenience suffered since friday and aspire to regain some of the lost confidence with long standing users of the mobile app.

          We've heard your concerns and are listening to them. An initial update will be available today. A new update is around the corner, and we hope to have it available for everyone in the next two hours or so. There is a major delay possible, which might happen if Apple and Google decide to take the full 24 hours that they contractually have to review the releases. Usually it's approved within the hour though.

          We're re-adding:

          • quick access to the web-routelab
          • saving a route from the app
          • editing routes in the app

          kind regards,

          Timo Martosatiman
          Chief Operating Officer

          Carl Leeundefined Offline
          Carl Leeundefined Offline
          Carl Lee
          wrote on last edited by
          #8
          This post is deleted!
          1 Reply Last reply
          0
          • MyRoute-app communityundefined MyRoute-app community

            Attention community,

            I apologize for any inconvenience suffered since friday and aspire to regain some of the lost confidence with long standing users of the mobile app.

            We've heard your concerns and are listening to them. An initial update will be available today. A new update is around the corner, and we hope to have it available for everyone in the next two hours or so. There is a major delay possible, which might happen if Apple and Google decide to take the full 24 hours that they contractually have to review the releases. Usually it's approved within the hour though.

            We're re-adding:

            • quick access to the web-routelab
            • saving a route from the app
            • editing routes in the app

            kind regards,

            Timo Martosatiman
            Chief Operating Officer

            Carl Leeundefined Offline
            Carl Leeundefined Offline
            Carl Lee
            wrote on last edited by
            #9

            @timo-martosatiman-mra good afternoon, any news on the iOS update please? I know I can work round it but just in the process of planning and uploading routes for Spain trip next week and want to make sure it all works. Thanks.

            MyRoute-app communityundefined 1 Reply Last reply
            0
            • Carl Leeundefined Carl Lee

              @timo-martosatiman-mra good afternoon, any news on the iOS update please? I know I can work round it but just in the process of planning and uploading routes for Spain trip next week and want to make sure it all works. Thanks.

              MyRoute-app communityundefined Offline
              MyRoute-app communityundefined Offline
              MyRoute-app community
              administrator
              wrote on last edited by
              #10

              @carl-lee Hi Carl, Apple just let us know that they've only now started the reviewing process. We're keeping fingers crossed.

              Rob Verhoeffundefined Carl Leeundefined 3 Replies Last reply
              0
              • MyRoute-app communityundefined MyRoute-app community

                @carl-lee Hi Carl, Apple just let us know that they've only now started the reviewing process. We're keeping fingers crossed.

                Rob Verhoeffundefined Offline
                Rob Verhoeffundefined Offline
                Rob Verhoeff
                wrote on last edited by
                #11

                @timo-martosatiman-mra version 3.0.2 - 105 on iOS installed at 10:50pm.

                BMW K1600GT-P (2013) with BMW Navigator V | Nolan N100-5 with Sena 30K
                iOS on iPhone 13 (mounted on Quadlock)
                Apple CarPlay in VW T-Roc (wired)
                Routelab on MacBook Air & iMac (Ventura & Monterey)

                Carl Leeundefined 1 Reply Last reply
                0
                • Rob Verhoeffundefined Rob Verhoeff

                  @timo-martosatiman-mra version 3.0.2 - 105 on iOS installed at 10:50pm.

                  Carl Leeundefined Offline
                  Carl Leeundefined Offline
                  Carl Lee
                  wrote on last edited by
                  #12
                  This post is deleted!
                  1 Reply Last reply
                  0
                  • MyRoute-app communityundefined MyRoute-app community

                    @carl-lee Hi Carl, Apple just let us know that they've only now started the reviewing process. We're keeping fingers crossed.

                    Carl Leeundefined Offline
                    Carl Leeundefined Offline
                    Carl Lee
                    wrote on last edited by
                    #13

                    @timo-martosatiman-mra thank you for the information.

                    1 Reply Last reply
                    0
                    • MyRoute-app communityundefined MyRoute-app community

                      @carl-lee Hi Carl, Apple just let us know that they've only now started the reviewing process. We're keeping fingers crossed.

                      Carl Leeundefined Offline
                      Carl Leeundefined Offline
                      Carl Lee
                      wrote on last edited by
                      #14

                      @timo-martosatiman-mra ok, latest is the update is complete and fully installed on my phone. Thank you very much for the super quick action in making this happen.

                      1 Reply Last reply
                      1
                      • MyRoute-app communityundefined MyRoute-app community

                        Attention community,

                        I apologize for any inconvenience suffered since friday and aspire to regain some of the lost confidence with long standing users of the mobile app.

                        We've heard your concerns and are listening to them. An initial update will be available today. A new update is around the corner, and we hope to have it available for everyone in the next two hours or so. There is a major delay possible, which might happen if Apple and Google decide to take the full 24 hours that they contractually have to review the releases. Usually it's approved within the hour though.

                        We're re-adding:

                        • quick access to the web-routelab
                        • saving a route from the app
                        • editing routes in the app

                        kind regards,

                        Timo Martosatiman
                        Chief Operating Officer

                        Ted Heethaarundefined Offline
                        Ted Heethaarundefined Offline
                        Ted Heethaar
                        wrote on last edited by
                        #15

                        @timo-martosatiman-mra
                        saving a route from the app is still not working, or am i doing it wrong

                        MyRoute-app communityundefined 1 Reply Last reply
                        0
                        • Steve Lynchundefined Offline
                          Steve Lynchundefined Offline
                          Steve Lynch
                          wrote on last edited by Steve Lynch
                          #16

                          On my iPad Pro the new app works fine apart from the fact that the map when opening a route does not show the full Track.
                          I have a support ticket for this.
                          I can see the Here and Tom Tom Maps on the iPad Pro.
                          263DAF62-49CC-4A42-9332-9DC54C2B8643.jpeg

                          However on my older 6th Gen iPad the app does not show the Here or Tom Tom maps so I presume I am not correctly logged in despite entering the the correct details in the App?
                          I have uninstalled and re-installed multiple times.

                          Do I need to log the app out on the iPad Pro to be able to correctly log in on the older 6th Gen iPad?

                          You don’t stop riding when you get old, you get old when you stop riding.

                          Reinhard-32undefined 1 Reply Last reply
                          0
                          • Steve Lynchundefined Steve Lynch

                            On my iPad Pro the new app works fine apart from the fact that the map when opening a route does not show the full Track.
                            I have a support ticket for this.
                            I can see the Here and Tom Tom Maps on the iPad Pro.
                            263DAF62-49CC-4A42-9332-9DC54C2B8643.jpeg

                            However on my older 6th Gen iPad the app does not show the Here or Tom Tom maps so I presume I am not correctly logged in despite entering the the correct details in the App?
                            I have uninstalled and re-installed multiple times.

                            Do I need to log the app out on the iPad Pro to be able to correctly log in on the older 6th Gen iPad?

                            Reinhard-32undefined Offline
                            Reinhard-32undefined Offline
                            Reinhard-32
                            wrote on last edited by Reinhard-32
                            #17

                            @steve-lynch I have an iPad 11 Pro and an iPhone 11 Pro and could open the same route on both devices simultaneously. App version 3.0.2-105.

                            Kindly regards
                            Reinhard

                            ZumoXT, Zumo 590, Montana 700i and Mac

                            Steve Lynchundefined 1 Reply Last reply
                            0
                            • Ted Heethaarundefined Ted Heethaar

                              @timo-martosatiman-mra
                              saving a route from the app is still not working, or am i doing it wrong

                              MyRoute-app communityundefined Offline
                              MyRoute-app communityundefined Offline
                              MyRoute-app community
                              administrator
                              wrote on last edited by
                              #18

                              @ted-heethaar

                              Can you check which version of the app you have? If you're unsure: the easiest (but longer) solution is to delete and re-install the app. After doing that. Close the app and reopen it. It should work.

                              Ted Heethaarundefined 1 Reply Last reply
                              0
                              • MyRoute-app communityundefined MyRoute-app community

                                @ted-heethaar

                                Can you check which version of the app you have? If you're unsure: the easiest (but longer) solution is to delete and re-install the app. After doing that. Close the app and reopen it. It should work.

                                Ted Heethaarundefined Offline
                                Ted Heethaarundefined Offline
                                Ted Heethaar
                                wrote on last edited by
                                #19

                                @timo-martosatiman-mra
                                Vanuit de app een evenement route opslaan lukt mij niet, open ik de app via de internet browser lukt het wel. Vreemd?? Misschien iets met een instelling op mijn app?
                                Als ik de evenement route gebruik, en ik
                                open deze in de app wil de route wel opslaan als gpx.
                                Dus het is gelukt.

                                MyRoute-app communityundefined 1 Reply Last reply
                                0
                                • Ted Heethaarundefined Ted Heethaar

                                  @timo-martosatiman-mra
                                  Vanuit de app een evenement route opslaan lukt mij niet, open ik de app via de internet browser lukt het wel. Vreemd?? Misschien iets met een instelling op mijn app?
                                  Als ik de evenement route gebruik, en ik
                                  open deze in de app wil de route wel opslaan als gpx.
                                  Dus het is gelukt.

                                  MyRoute-app communityundefined Offline
                                  MyRoute-app communityundefined Offline
                                  MyRoute-app community
                                  administrator
                                  wrote on last edited by
                                  #20

                                  @ted-heethaar Ik ben blij dat je de omweg hebt gevonden, maar dat zou echt niet nodig moeten zijn. Heb je de app opnieuw geïnstalleerd zoals ik hierboven aangaf?

                                  Ted Heethaarundefined 1 Reply Last reply
                                  0
                                  • MyRoute-app communityundefined MyRoute-app community

                                    @ted-heethaar Ik ben blij dat je de omweg hebt gevonden, maar dat zou echt niet nodig moeten zijn. Heb je de app opnieuw geïnstalleerd zoals ik hierboven aangaf?

                                    Ted Heethaarundefined Offline
                                    Ted Heethaarundefined Offline
                                    Ted Heethaar
                                    wrote on last edited by
                                    #21

                                    @timo-martosatiman-mra
                                    ja heb ik een paar keer zelfs, ik ga morgen iemand vragen die er meer verstand van heeft dan dat ik heb. Denk dat het aan mijn telefoon instelling ligt. Maar bedankt voor je reactie

                                    1 Reply Last reply
                                    0
                                    • MyRoute-app communityundefined Offline
                                      MyRoute-app communityundefined Offline
                                      MyRoute-app community
                                      administrator
                                      wrote on last edited by
                                      #22

                                      Vreemd, zou niet moeten gebeuren. Als je op een iPhone zit zou het heel misschien de standaardbrowser-instelling kunnen zijn, deze kan je het liefste op Chrome hebben staan.

                                      1 Reply Last reply
                                      0
                                      • Reinhard-32undefined Reinhard-32

                                        @steve-lynch I have an iPad 11 Pro and an iPhone 11 Pro and could open the same route on both devices simultaneously. App version 3.0.2-105.

                                        Steve Lynchundefined Offline
                                        Steve Lynchundefined Offline
                                        Steve Lynch
                                        wrote on last edited by Steve Lynch
                                        #23

                                        @reinhard-32

                                        Thanks for confirming that it is ok for you.
                                        For me after logging in I just get a continuous spinning wheel on the Account page that never resolves on my 6th gen iPad

                                        Account Page.png

                                        You don’t stop riding when you get old, you get old when you stop riding.

                                        Corjan Meijerinkundefined 1 Reply Last reply
                                        0
                                        • Steve Lynchundefined Steve Lynch

                                          @reinhard-32

                                          Thanks for confirming that it is ok for you.
                                          For me after logging in I just get a continuous spinning wheel on the Account page that never resolves on my 6th gen iPad

                                          Account Page.png

                                          Corjan Meijerinkundefined Offline
                                          Corjan Meijerinkundefined Offline
                                          Corjan Meijerink
                                          administrator
                                          wrote on last edited by
                                          #24

                                          @steve-lynch An improvement for the iPad layout will be available in the next update.

                                          Regarding the spinning wheel, does closing and opening the app help? If not try, logging out and in again. Anyway, thanks for reporting!

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