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  4. Location freezes after phone locked/unlocked

Location freezes after phone locked/unlocked

Scheduled Pinned Locked Moved [App] Problems, Bugs and other Issues
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  • Steve Cuttellundefined Offline
    Steve Cuttellundefined Offline
    Steve Cuttell
    wrote on last edited by
    #1

    Hi, I am a fairly new user to MRA and am building my understanding.

    I am currently on a tour and am experiencing an issue I hope somebody can help with.

    While navigating a route, if I put my phone on the lock screen, when stopped for example, and then unlock and restart my navigation, my GPS position consistently freezes and no longer updates.

    If I try to resolve by cancelling the route navigation and then restarting I get the same problem. The navigation will restart and update my location at that specific time when I restart the navigation but then no longer updates as I am moving.

    The only way I have found to get it working again is a full restart of the phone, which obviously takes some time and is very distracting.

    Has anyone else had a similar issue which was resolved?

    Thank you

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    • Con Hennekensundefined Offline
      Con Hennekensundefined Offline
      Con Hennekens
      Alpha tester
      wrote on last edited by
      #2

      Are you talking about the native use of the app (on your phone) or about the use of an Android Auto or Carplay device?

      Check the app permissions, whether it is allowed to "always" instead of "when in use" for both battery usage and location services. See if that helps.

      I am just an enthusiastic MRA user, and hope you will be one too!

      Most motorcycle problems are caused by the nut that connects the handlebar to the saddle.

      Streetpilot 2610 / Zumo 660 / Zumo 395 / CAT S52 + MRA app

      Steve Cuttellundefined 1 Reply Last reply
      0
      • Con Hennekensundefined Con Hennekens

        Are you talking about the native use of the app (on your phone) or about the use of an Android Auto or Carplay device?

        Check the app permissions, whether it is allowed to "always" instead of "when in use" for both battery usage and location services. See if that helps.

        Steve Cuttellundefined Offline
        Steve Cuttellundefined Offline
        Steve Cuttell
        wrote on last edited by
        #3

        @Con-Hennekens

        Hi, native use of the App. Background battery use is enabled and location services are set to all the time but unfortunately I still get this loss of location updates.

        Con Hennekensundefined 1 Reply Last reply
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        • Steve Cuttellundefined Steve Cuttell

          @Con-Hennekens

          Hi, native use of the App. Background battery use is enabled and location services are set to all the time but unfortunately I still get this loss of location updates.

          Con Hennekensundefined Offline
          Con Hennekensundefined Offline
          Con Hennekens
          Alpha tester
          wrote on last edited by
          #4

          @Steve-Cuttell, hmm, I have never seen this behavior before. if this problem is reproducible, I would open a ticket on the support page. MRA will likely ask for a log file.

          I am just an enthusiastic MRA user, and hope you will be one too!

          Most motorcycle problems are caused by the nut that connects the handlebar to the saddle.

          Streetpilot 2610 / Zumo 660 / Zumo 395 / CAT S52 + MRA app

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