Unreadable Flickering map screen

Neil q

I have MRA on a Samsung Galaxy Active Tab 3. In all other apps the screen behaves normally -- this includes DMD2 and Google Maps.

When I open MRA the map screen remains blank. I can go to the muni, which displays correctly, and log into my account within the app.

I have even downloaded the offline maps and there is still no map displayed.

Then from time to time the screen just goes crazy, with the main map screen flickering but with the title bar and map buttons still visible

I have cleared the app cache and data, uninstalled and reinstalled the app, and factory reset the tablet with no change

App version 4.3.7-385

Any ideas?

Thx

Neil

daryl 4

@Neil-q Hi Neil, I have started a German Thread concerning the same problem named "Keine Karte" nearly the same time you opened his thread. Some people replied, it is not your device(s), it's something wrong with latest version.

Thomas Neumeyer

@daryl-4 And I started a ticket here. Hope it will be solved soon.

Jörgen

@Thomas-Neumeyer Correct way.

Jörgen

@Neil-q What is your Android version, also 13?

daryl 4

@Thomas-Neumeyer Danke dir. Das Ticket schreiben hat sich (bei mir) bei Problemen in der Vergangenheit als sinnlose Zeitverschwendung eingeprägt.

Thomas Neumeyer

@daryl-4 Echt, dachte die sind hier darauf bedacht das die App funktioniert. Aber wir sind nicht die einzigen die hier Probleme nach dem Update haben. Mal sehen.

simon ward

@Thomas-Neumeyer I have the exact same problem as you are having.Opened a ticket but had no luck yet.Has your problem been solved.

Neil q

Thanks everyone.

Reason I didn't open a ticket first...

I did think there was a possibility it was hardware related even thought it only affected MRA.... This tablet only really runs MRA and a couple of other Nav apps... I wondered if it was just coincidence that it only occurred in MRA... After posting I tried MRA on a couple of other Android devices and it works fine... This made me even more suspect hardware. As others have the fault then I guess it's within MRA and I'll wait for a fix

Samsung Active Tab 3
Android 13

Neil q

@Jörgen yes Android 13

MRA works fine on my phone - Pixel7 with Android 15

And works fine on another tablet Lenovo TBX606x on Android 10

Paul Johnson 5

Hi

I have the same problem with my Galaxy Tab 3 (Android 13) and also have a ticket open.

Tried a factory reset etc - no joy.

When I navigate a pre-planned route the map appears, otherwise blank or a flickering screen.

Corjan Meijerink

We are working on a fix.
Apologies for the inconvenience.

Neil q

@Corjan-Meijerink

Thankyou. Is there any way to get back to a previous version in the mean time?

white.mouse

@Neil-q Yes, maybe it would be smart to make a downgrade possible!
So if something like this appears, you do not have to wait for a fix to be ready.

I can so imagine that while on holiday, driving abroad, I do need that at that time!