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Unreadable Flickering map screen

Scheduled Pinned Locked Moved [App] Problems, Bugs and other Issues
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  • Neil qundefined Neil q

    I have MRA on a Samsung Galaxy Active Tab 3. In all other apps the screen behaves normally -- this includes DMD2 and Google Maps.

    When I open MRA the map screen remains blank. I can go to the muni, which displays correctly, and log into my account within the app.

    I have even downloaded the offline maps and there is still no map displayed.

    Then from time to time the screen just goes crazy, with the main map screen flickering but with the title bar and map buttons still visible

    I have cleared the app cache and data, uninstalled and reinstalled the app, and factory reset the tablet with no change

    App version 4.3.7-385

    Any ideas?

    Thx

    Neil

    Jörgenundefined Offline
    Jörgenundefined Offline
    Jörgen
    Instructor
    wrote on last edited by
    #5

    @Neil-q What is your Android version, also 13?

    Hardware
    iPhone 12 pro (iOS 17.0.2)
    Oukitel RT3 (Andr. 12)
    Samsung Galaxy XCover 4 (Andr. 9 Pie)
    Wireless CarPlay mit (Elebest C650)
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    For more information, click here

    Neil qundefined 1 Reply Last reply
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    • Thomas Neumeyerundefined Thomas Neumeyer

      @daryl-4 And I started a ticket here. Hope it will be solved soon.

      daryl 4undefined Offline
      daryl 4undefined Offline
      daryl 4
      wrote on last edited by
      #6

      @Thomas-Neumeyer Danke dir. Das Ticket schreiben hat sich (bei mir) bei Problemen in der Vergangenheit als sinnlose Zeitverschwendung eingeprägt.

      Thomas Neumeyerundefined 1 Reply Last reply
      0
      • daryl 4undefined daryl 4

        @Thomas-Neumeyer Danke dir. Das Ticket schreiben hat sich (bei mir) bei Problemen in der Vergangenheit als sinnlose Zeitverschwendung eingeprägt.

        Thomas Neumeyerundefined Offline
        Thomas Neumeyerundefined Offline
        Thomas Neumeyer
        wrote on last edited by
        #7

        @daryl-4 Echt, dachte die sind hier darauf bedacht das die App funktioniert. Aber wir sind nicht die einzigen die hier Probleme nach dem Update haben. Mal sehen.

        simon wardundefined 1 Reply Last reply
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        • Thomas Neumeyerundefined Thomas Neumeyer

          @daryl-4 Echt, dachte die sind hier darauf bedacht das die App funktioniert. Aber wir sind nicht die einzigen die hier Probleme nach dem Update haben. Mal sehen.

          simon wardundefined Offline
          simon wardundefined Offline
          simon ward
          wrote on last edited by
          #8

          @Thomas-Neumeyer I have the exact same problem as you are having.Opened a ticket but had no luck yet.Has your problem been solved.

          Neil qundefined 1 Reply Last reply
          0
          • simon wardundefined simon ward

            @Thomas-Neumeyer I have the exact same problem as you are having.Opened a ticket but had no luck yet.Has your problem been solved.

            Neil qundefined Offline
            Neil qundefined Offline
            Neil q
            wrote on last edited by
            #9

            Thanks everyone.

            Reason I didn't open a ticket first...

            I did think there was a possibility it was hardware related even thought it only affected MRA.... This tablet only really runs MRA and a couple of other Nav apps... I wondered if it was just coincidence that it only occurred in MRA... After posting I tried MRA on a couple of other Android devices and it works fine... This made me even more suspect hardware. As others have the fault then I guess it's within MRA and I'll wait for a fix

            Samsung Active Tab 3
            Android 13

            Hardware

            Google Pixel 7 W GrapheneOS Android 15
            Samsung Active Tab 3 Android 13
            Lenovo TBX606X Android 10

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            • Jörgenundefined Jörgen

              @Neil-q What is your Android version, also 13?

              Neil qundefined Offline
              Neil qundefined Offline
              Neil q
              wrote on last edited by
              #10

              @Jörgen yes Android 13

              MRA works fine on my phone - Pixel7 with Android 15

              And works fine on another tablet Lenovo TBX606x on Android 10

              Hardware

              Google Pixel 7 W GrapheneOS Android 15
              Samsung Active Tab 3 Android 13
              Lenovo TBX606X Android 10

              1 Reply Last reply
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              • Paul Johnson 5undefined Offline
                Paul Johnson 5undefined Offline
                Paul Johnson 5
                wrote on last edited by
                #11

                Hi

                I have the same problem with my Galaxy Tab 3 (Android 13) and also have a ticket open.

                Tried a factory reset etc - no joy.

                When I navigate a pre-planned route the map appears, otherwise blank or a flickering screen.

                1 Reply Last reply
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                • Jörgenundefined Jörgen referenced this topic on
                • Corjan Meijerinkundefined Offline
                  Corjan Meijerinkundefined Offline
                  Corjan Meijerink
                  administrator
                  wrote on last edited by
                  #12

                  We are working on a fix.
                  Apologies for the inconvenience.

                  Neil qundefined 1 Reply Last reply
                  2
                  • Corjan Meijerinkundefined Corjan Meijerink

                    We are working on a fix.
                    Apologies for the inconvenience.

                    Neil qundefined Offline
                    Neil qundefined Offline
                    Neil q
                    wrote on last edited by
                    #13

                    @Corjan-Meijerink

                    Thankyou. Is there any way to get back to a previous version in the mean time?

                    Hardware

                    Google Pixel 7 W GrapheneOS Android 15
                    Samsung Active Tab 3 Android 13
                    Lenovo TBX606X Android 10

                    white.mouseundefined 1 Reply Last reply
                    1
                    • Neil qundefined Neil q

                      @Corjan-Meijerink

                      Thankyou. Is there any way to get back to a previous version in the mean time?

                      white.mouseundefined Offline
                      white.mouseundefined Offline
                      white.mouse
                      wrote on last edited by
                      #14

                      @Neil-q Yes, maybe it would be smart to make a downgrade possible!
                      So if something like this appears, you do not have to wait for a fix to be ready.

                      I can so imagine that while on holiday, driving abroad, I do need that at that time!

                      met een R1250RT met TFT en BMW Connected Ride App; de Garmin Zumo XT en My Route App in combinatie met de Carpuride W702 (voor Android op de Motor!)

                      simon wardundefined 1 Reply Last reply
                      1
                      • white.mouseundefined white.mouse

                        @Neil-q Yes, maybe it would be smart to make a downgrade possible!
                        So if something like this appears, you do not have to wait for a fix to be ready.

                        I can so imagine that while on holiday, driving abroad, I do need that at that time!

                        simon wardundefined Offline
                        simon wardundefined Offline
                        simon ward
                        wrote on last edited by
                        #15

                        @white-mouse A downgrade would be good or something.Just so happens i am off work for 2 weeks and want to go on trip.Waiting for the fix.

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